
42 Reviews
Write a Review42 Reviews of Franklin Wood
September 27, 2025
I bought a 2024 Cadillac Lyriq from this dealership and was having issues with it from very long time. I am disappointment with the repeated issues I have been experiencing with my Cadillac LYRIQ. I hav was having issues with it from very long time. I am disappointment with the repeated issues I have been experiencing with my Cadillac LYRIQ. I have unresolved issues with my Cadillac LYRIQ and I am disappointed with the constant service visits, long repair times, and the fact that the same problems keep recurring even after multiple attempts at repair. I have had to bring my vehicle in for service more than ten times since purchase, which is completely unacceptable for a new Cadillac and dealing with repeated issues. More
Other Employees Tagged: Taylor Adams, Rachel Alvey
September 16, 2025
The service department was great as always. They performed the repair in a very timely matter.The service reps that assisted me were wonderful! They performed the repair in a very timely matter.The service reps that assisted me were wonderful! More
Other Employees Tagged: Jarrett Abel , Cole
August 14, 2025
Rachel is very knowledgeable, Courteous, and keeps me up-to-date every step of the way. up-to-date every step of the way. More
Other Employees Tagged: Doug Spivey, Gavynn Norris, Taylor Adams, Rachel Alvey , DeeAnn Potendyk 5 stars! Best sales person ever. Let’s just say I am 75 years old and I have worked with many.
August 03, 2025
As always, my service experience was outstanding. I especially want to show my appreciation to Cole and Franklin. These young men showed the highest level of courtesy and professionalism. There was I especially want to show my appreciation to Cole and Franklin. These young men showed the highest level of courtesy and professionalism. There was a slight miscommunication about the completion of the service, but Franklin handled it. More
Other Employees Tagged: Cole Fellers
August 01, 2025
All were very professional and helpful fixed my problem fast. The driver that carried me home was a great driver and very pleasant. fast. The driver that carried me home was a great driver and very pleasant. More
Other Employees Tagged: Jarrett Abel, Samantha Oliphant, Tim Wilkins, Jared Laska, Gavynn Norris, Mike Belew, Robert Cook, Taylor Adams, Rachel Alvey
July 03, 2025
Franklin is the best! Always takes good care of us! Rachel is great too…they are all great! Always takes good care of us! Rachel is great too…they are all great! More
Other Employees Tagged: Rachel Alvey
June 10, 2025
Very efficient and friendly had rental available immediately.. keep you updated on my new cars progress. immediately.. keep you updated on my new cars progress. More
Other Employees Tagged: Trish Cheaney, Taylor Adams, Rachel Alvey
May 26, 2025
First time I took my vehicle to Cadillac service and quality of service was exactly as expected quality of service was exactly as expected More
Other Employees Tagged: Rachel Alvey
May 16, 2025
Taylor Adams is one of the best CS reps I have ever dealt with. She makes everything easy and seamless regardless of my busy schedule. with. She makes everything easy and seamless regardless of my busy schedule. More
Other Employees Tagged: Taylor Adams