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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda | Page 7

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.2
409 Reviews
4.2

409 Reviews

Write a Review

409 Reviews of Frany Zepeda

May 09, 2025

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Employee Rating

Friendly but they try to charge me for a CT effect fccX xc"shop charge" that I have never paid and I have done servic before. They removed it because they couldn't justify it. But the reason that they More

by Frank90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2025

Group 1 Buick GMC South responded

Hi, we appreciate your feedback and understand any frustration this may have caused. If there is anything we can do to regain your trust, please do not hesitate to reach out to us. We would like to hear more about the details of your experience and how we can improve in the future. General Manager jnegrete@Group1Auto.com

April 24, 2025

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Employee Rating

Very satsfied with service that I received on my last visit all my problems were solvedj . More

by ramon.aida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

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Apr 27, 2025

Group 1 Buick GMC South responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Beck & Masten Buick GMC South. If you have any further questions, please give us a call. We're always happy to help!

April 20, 2025

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Employee Rating

All the staff were professional and were very helpful, excellent service was provided, my car was well serviced by the staff More

by Cece
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Joel

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Apr 23, 2025

Group 1 Buick GMC South responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC South! Please don't hesitate to reach out if there's anything additional we can do for you.

April 16, 2025

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Displeased with the customer service. I had to call to see I’m my vehicle was ready, it was dirty inside and out. Not pleased!!! More

by Ncanohfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Apr 18, 2025

Group 1 Buick GMC South responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating it must have been to encounter issues with both communication and the condition of your vehicle. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience it caused you. We take your concerns seriously and will be using your comments to help improve our processes. If you’re open to it, we’d appreciate the opportunity to speak with you directly and make things right. Please feel free to reach out to us at your earliest convenience. Elvin Carrera Service manager 832-775-1755 ecarrera@group1auto.com

April 12, 2025

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Employee Rating

The process was very smooth and easy. Pretty satisfied with ending results. Will recommend to my friends More

by JM concrete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 14, 2025

Group 1 Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 11, 2025

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Employee Rating

Friendly and fast service every visit! I called Beck & Masten at 9:45am, set my oil change appointment for 10:45am, and was on my way by 12pm. More

by RamirezVII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 14, 2025

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 11, 2025

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Employee Rating

Everybody was very helpful and made sure I got exactly what I needed. Great service. More

by JD Ruth 2316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides , Rosie

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Apr 14, 2025

Group 1 Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 03, 2025

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Employee Rating

The service was great and Jessica was a great help and was very welcoming I will be back thanks More

by Finleyjohnny769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica

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Apr 07, 2025

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2025

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Employee Rating

The Labor for changing a head light was 200. 00 $ a hour will tell all people not go their for anything More

by felderronald50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Apr 05, 2025

Group 1 Buick GMC South responded

Thank you for your feedback. We understand that pricing can be a concern, and we strive to provide quality service at fair rates. Our labor costs reflect the expertise, tools, and time required to complete repairs properly. However, we appreciate your input and would be happy to discuss this further if you have any questions or concerns. Please feel free to reach out to us directly so we can address your experience more personally. Elvin Carrera Service Manager 832-775-1755 ecarrera@group1auto.com

March 16, 2025

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Employee Rating

The best dealer in Houston with professional working and very friendly. Will make referral and buy again in future. More

by Nmd581971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides , Victoria Gilliland

Print
Mar 19, 2025

Group 1 Buick GMC South responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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