Fred Borek

This dealership and service techs are really helpful and explain issues which made it easier to understand. I appreciated the extra effort. explain issues which made it easier to understand. I appreciated the extra effort. More

by piper21386 Verified Customer Verified Customer

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Service here was very fast and amazing. Will definitely be coming back again for my vehicle needs. Will definitely be coming back again for my vehicle needs. More

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Fantastic service, and friendly staff. Fred is always so helpful in the service center. Also, the service reminders are really great, my car has never run better. Fred is always so helpful in the service center. Also, the service reminders are really great, my car has never run better. More

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Horrible communication! Took 13 phone calls, 4 texts, and an email to get a response days later. Took 13 phone calls, 4 texts, and an email to get a response days later. More

by MAN62 Verified Customer Verified Customer

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VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department was very helpful getting new floor mats for our car and even had them in stock! I cannot understand why people would go anywhere else for their VW needs. More

by FordF150 Verified Customer Verified Customer

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The service guy Larry had his mechanics damage my vehicle on purpose just so I’ll have to use my warranty on purpose just so I’ll have to use my warranty More

by AB731518 Verified Customer Verified Customer

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Fred was very helpful in explaining the issues and what needed to be done to correct them. Quick service, helpful and kept me informed on what was actually going on and how long it was going to take. needed to be done to correct them. Quick service, helpful and kept me informed on what was actually going on and how long it was going to take. More

by piper21386 Verified Customer Verified Customer

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I took my car in for a warranty repair and it came back with a scratch on the steering wheel which the service center refuses to fix. The repair took weeks and tons of my leg work. Immediately after the with a scratch on the steering wheel which the service center refuses to fix. The repair took weeks and tons of my leg work. Immediately after the repair I noticed a scratch in leather on the steering wheel which was in close proximity to the repair. I immediately notified the service center. They asked for pictures then said they would 'make it right'. They had a leather repair person refinish the wheel. This got black gunk all over the the wheel, including non-leather surfaces. In addition, the scratch was not fixed. I notified them, they asked for pictures, I sent, they said they would 'make it right'. They cleaned the black gunk off but refused to replace the steering wheel ($600) to resolve the scratch. They claimed it wasn't them that caused the scratch. This process took months. The service intake process includes taking photos of the vehicle exterior. I asked to see these pictures, hoping to maybe see the scratch area through the window. After numerous attempts, the photos have been sent. I have no proof they caused the scratch but it's the only blemish on the entire interior and I've noticed smaller food or snot related blemishes on the wheel many times which were all easy to remove - so it's not like I don't notice these things quickly. Of the 25 years I've been driving, I've never had a scratch in my steering wheel like this. If they never intended to resolve the wheel, why waste all my time with the runaround with repeated unanswered calls, texts, and why ask for all the photos? Since the repair, they have solicited a dealer review many times despite knowing all of the above. Considering the mistakes made during the actual repair, the scratch, the runaround, the refusal to repair or provide what little evidence they have, and the pestering for a review, one start seems warranted. More

by cosmotic Verified Customer Verified Customer

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Fred was so helpful, patient and was able to explain the problem in a manner which I understood. Made me feel more comfortable with the work. Thanks for your time and patience. problem in a manner which I understood. Made me feel more comfortable with the work. Thanks for your time and patience. More

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Luis is both a courteous and professional service advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. advisor, Fred Borek is an awesome manager, and Mike B is a great Shop Foreman. The porter, Chevy, was also awesome. I trust them. More

by ANIBINANI@HOTMAIL.COM Verified Customer Verified Customer

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