Fred Duron | Page 24

Old School Customer Service Mr. Fred Duron provided excellent service even though he was not my scheduled advisor for my repair. I got there at 7:05 am and my advisor was not the Mr. Fred Duron provided excellent service even though he was not my scheduled advisor for my repair. I got there at 7:05 am and my advisor was not there yet, thats when Mr. Duron asked me if he could assist me. He asked me the standard questions about my warranty and mileage and then let me know the warranty would not be verified until 8:00 am. I was not aware of this so I agreed to wait since that is the protocol. He informed me that he would have the technician check all the door locks on my 4runner so i would not have to return. (had drivers side replaced recently). Passenger side was now failing so i brought vehicle in for repair. He informed me that his tech did replace two locks on my vehicle. I was happy with his honesty by letting me know there had been issues with these locks. Honesty goes a long ways when providing customer service. There was plenty opportunities for me to be upset, but having a service background I know how difficult Mr. Duron's job can be. His disposition and attitude were key in providing great customer service. I shook his hand and thanked him for his help. Hopefully he will continue to be an example of excellent old school customer service. More

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Always the best service Took our Highlander in for it's 20k. I love the service we always receive here. They keep me informed and updated on any issues or concerns that I may Took our Highlander in for it's 20k. I love the service we always receive here. They keep me informed and updated on any issues or concerns that I may address. More

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Coupon for Inspections I made a appointment to have my brakes checked with a coupon I got in my email and it turned up better then I expected went to the plant with low tire I made a appointment to have my brakes checked with a coupon I got in my email and it turned up better then I expected went to the plant with low tires and a check maintenance light on and the crew got all this taken care of it was really fast Fred Duron again took good care of my truck and me. I believe the first person to greet me was Martin Flores and he took good care of me thanks . More

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Still Impressive I have been dealing with North Part Toyota for over five years. I was immediately very impressed with Sales, Service and the Dealership itself and ev I have been dealing with North Part Toyota for over five years. I was immediately very impressed with Sales, Service and the Dealership itself and even after five years I am impressed on every visit I make to the Dealership. It was on my latest visit to service my 2016 Tacoma that a young Salesman, Isaac Avelar approached, introduced himself and asked if I might considered trading in my 2016 for a 2019 Tacoma and at the same time reducing my monthly payment. Initially I was a little skeptical to say the least but it was obvious Isaac had done his homework. Since I knew Isaac had done the work I told him I was willing to listen. Isaac is a very polite, courteous, honest, professional and respectful young man. After showing me all the figures with a generous trade in value and a couple of discounts off the new vehicle price I was again impressed. Isaac went so far as to remind me that my 2016 (which I have serviced at this Dealership every 5,000 miles) is in great shape and will continue to perform well for many years to come and that buying this new vehicle will extend my debt, but he also reminded me of this great deal on the table and the fact that my 2016 has 55,000 miles on it. I wanted to see the new vehicles and Isaac despite the near freezing temperature was very patient and showed me several of the new 2019 Tacoma's on the lot. After selecting one we went in to get with Finance, Mr. Khamis (James) Idais and get the Bottom Line figure. Khamis is also a very polite, courteous, honest, professional gentleman. In a very short time Khamis was able to put together all the figures and took his time in explaining every item to me before I signed each piece of paper. Bottom line I left the Dealership with a Beautiful new 2019 Tacoma TRD Sport feeling extremely Satisfied and a monthly payment $40.00 dollars less than my previous payment. A special thanks to Isaac and Khamis for all the help they gave me. Also want to mention Mr. Fred Duron who is my Service Consultant and takes good care of me every time I go visit him. Thanks Fred. More

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Excellent Service. Fred Duran has always provided the best service possible. He is always willing to work around our schedules. I would highly recommend Fred for you Fred Duran has always provided the best service possible. He is always willing to work around our schedules. I would highly recommend Fred for your next appointment. More

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Great Job They explained everything to me in great detail. Just need technology to catch up to each other, radio, iPhone and Fitbit Keep up the great work They explained everything to me in great detail. Just need technology to catch up to each other, radio, iPhone and Fitbit Keep up the great work More

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Excellent Service EVERY time! Fred always take care me. Friendly and professional. I never have to wait to long for my car to be serviced. North Park is MY dealership for purcha Fred always take care me. Friendly and professional. I never have to wait to long for my car to be serviced. North Park is MY dealership for purchases and service. We have purchased three cars from this dealership and have always been treat well. More

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Service Changed a hard appointment to a walk in. Fred Duron took exceptional care of me as always and got me out of there quickly. Fred is the reason I come b Changed a hard appointment to a walk in. Fred Duron took exceptional care of me as always and got me out of there quickly. Fred is the reason I come back More

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A nice experience very helpful I found it to be a nice experience in to buy my car at north park Toyota they well on formed about the car and were willing to make a d very helpful I found it to be a nice experience in to buy my car at north park Toyota they well on formed about the car and were willing to make a deal Thank You More

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Service Work Took 2007 Tundra in for inspection, oil change and general check up. Fred Duron is our representative and has been for years! We can always count on Took 2007 Tundra in for inspection, oil change and general check up. Fred Duron is our representative and has been for years! We can always count on him to treat us fairly and recommend only what is really needed. He ordered the part and will take care of the truck when the part arrives. He even gives us an idea of what our vehicle may need on the next visit or two. Helps us plan. Within our family, we have two Tundras, one Rav 4, one Scion, and we have all service done at North Park under Fred Duron's care. More

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