Fred Moini | Page 2

Easy, Stress free, A great experience overall. We were initially greeted by Jose, he was friendly and helpful. he was helping us refine our search while we were considering our options. When we re We were initially greeted by Jose, he was friendly and helpful. he was helping us refine our search while we were considering our options. When we returned to Toyota Sunnyvale to finalize our decision, We were greeted by Fred. He was wonderful in helping us with a test drive, and also working through the process of making our decision to purchase. I chose to finance, to purchase a used car, and was then introduced to Jude. He was very thorough and very efficient in explaining the process and answering any questions i had, as this is my first time buying a car from a dealership. Overall we had a very stress free and easy experience, all of the staff involved in our transaction did their very best to work with us and make sure we were 100% confident in our decision. More

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Great, easy experience as a first time buyer! Thank you to Fred, Amir and Jonathan for a wonderful experience purchasing our first family car! We thought it would’ve been difficult to find a car b Thank you to Fred, Amir and Jonathan for a wonderful experience purchasing our first family car! We thought it would’ve been difficult to find a car but we saw what we like and was helped right away. Took it out on a test drive thanks to Fred which helped with the information on the car provided by Carfax and made the experience really easy had the paperwork all ready once we made the decision!! More

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Fred did an amazing job! So helpful and friendly Very helpful , gave you all the information u needed to know very friendly , explained everything well , also informed you everything u needed to know Very helpful , gave you all the information u needed to know very friendly , explained everything well , also informed you everything u needed to know before u purchase a car . Great customer service, just they take too long to get u ready and set before leaving with your vehicle . Fred Moini was excellent reason why you get 5star. He was patient kind and friendly helped you pick out a car that you were looking for , made it easier for me to choose a car. Thanks Fred More

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Amazing service! Fred was extremely friendly from the moment we walked on the lot helping us find exactly what we were looking for! If you ever find yourself at the Su Fred was extremely friendly from the moment we walked on the lot helping us find exactly what we were looking for! If you ever find yourself at the Sunnyvale Toyota, ask for Fred and you will not be disappointed! More

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Accommodating and Friendly Services Fred was awesome, very friendly and accommodating to our requests. He explained and answered our questions very well. He showed us many options for wh Fred was awesome, very friendly and accommodating to our requests. He explained and answered our questions very well. He showed us many options for what we wanted to see and he found the car we originally requested but ended up getting a better car out of our visit. BART was as amazing and helped us with our purchase. More

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Fred was awesome to work with! I was recently looking for a used car and Fred was the person I worked with. He was awesome to work with as he listened to what my needs were and plac I was recently looking for a used car and Fred was the person I worked with. He was awesome to work with as he listened to what my needs were and placed me with the perfect car. Thanks Fred! More

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Very pleasnt It was a very pleasant experience. The team really help me from financial dept to getting the right insurance since I’m a first time driver considerin It was a very pleasant experience. The team really help me from financial dept to getting the right insurance since I’m a first time driver considering my age. All in all I highly recommend Fred and his team. More

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Fast, good service, family friendly We bought a Toyota Rav4 from them. They were very patient showing us and discussing what options we can have. They make sure that you understand all o We bought a Toyota Rav4 from them. They were very patient showing us and discussing what options we can have. They make sure that you understand all of the details. They have a small play area for kids which is very helpful. More

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Great Had a nice experience with this dealer 8 years ago so went to them for a new 2018 Camry. Fred friendly & willing to work with us on what we wanted & p Had a nice experience with this dealer 8 years ago so went to them for a new 2018 Camry. Fred friendly & willing to work with us on what we wanted & price. More

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Great experience buying a used car, not so great follow up I was looking for a "cheap" used car and Fred in sales worked with me to find something I'm really happy with. He listened to what I was looking for a I was looking for a "cheap" used car and Fred in sales worked with me to find something I'm really happy with. He listened to what I was looking for and advised me on what to buy. The car in question was more than I wanted to spend and there was no room for negotiation, but Fred and Ali worked with me on some cost-cutting and explained the trade-offs. Unfortunately there was in issue in working out a finance deal for the figure we had agreed on so I had to adjust my downpayment and monthly amount. Richie in finance really went the extra mile to find something that worked for me. However, the second day after I drove the car off the lot I noticed a minor issue which I later looked up online. There were lots of similar reports from other owners of the same model claiming that the issue was a symptom of something bigger, that it got worse over time, and that their dealers had made repairs at no cost to them due to safety concerns. I returned to the dealership on the third day and spoke with Jad, who was very helpful. He looked for information from Toyota about the problem, checked with service technicians, and even had them have a cursory look at the vehicle. Ultimately the outcome was that the staff at the dealership believed that there were no safety concerns and that if I wanted to have this issue looked at I would need to pay for a diagnostic to be performed. I believe the arrangement was that if the diagnostic revealed a safety issue, then I would not need to pay the fee and that repairs would be made at no cost to myself. This wasn't a great feeling since I had literally just bought the car, but I had to trust the staff or risking paying out more money. Jad did say he would make a note of the issue in case it deteriorated. I have since emailed him with another report from owners of the same model who have experienced my exact issue, but I haven't received a response. I feel that the right thing to do would have been to perform the diagnostic and waive the fee. More

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