Freddy Gorra

Llevé mi camioneta al dealer únicamente porque tenía la luz de “check engine” encendida por nivel bajo de DEF. La camioneta no tenía ruidos, no tenía fugas, no olía a diésel y no presentaba ninguna falla m luz de “check engine” encendida por nivel bajo de DEF. La camioneta no tenía ruidos, no tenía fugas, no olía a diésel y no presentaba ninguna falla mecánica. A partir de que el vehículo estuvo en manos de este concesionario, comenzaron problemas que nunca existieron antes. Durante el tiempo que estuvo en el taller (del 19 al 26 de noviembre), se me informó que mi camioneta tenía “muchos problemas” en el sistema EGR y escape, lo cual posteriormente se demostró que NO era cierto, ya que no existían códigos reales relacionados con esas fallas. Al recoger la camioneta, inmediatamente noté: • Silbido anormal • Pérdida de potencia • Olor fuerte a diésel/escape dentro de la cabina • Sensación de que el motor estaba “ahogado” Posteriormente descubrí que: • Me dejaron desconectado el sensor de presión del aire acondicionado • El compresor no funcionaba porque ellos mismos lo dejaron desconectado • Se detectaron piezas dañadas y mal instaladas Lo más grave es que, tras revisar físicamente el vehículo y documentarlo con fotos, se evidencia que: • Me cambiaron piezas y me instalaron componentes USADOS, oxidados y visiblemente viejos • Bridas y flanges del escape reutilizadas, marcadas y sin limpieza adecuada • Ensambles desalineados, provocando fugas de escape y presión • Componentes del turbo manipulados, con marcas claras de desmontaje • Trabajo que no cumple estándares de un concesionario oficial Estas piezas NO estaban así antes de llevar la camioneta al dealer. Tengo pruebas fotográficas que respaldan todo lo anterior. Para empeorar la situación, un manager del departamento de servicio me llamó directamente para pedirme que borrara la reseña, en lugar de resolver el problema y asumir responsabilidad. Esto es completamente inapropiado y poco ético. Como resultado de esta negligencia: • He perdido tiempo de trabajo • He tenido que gastar más de $3,500 de mi bolsillo • Mi camioneta ahora presenta fallas que fueron creadas por el propio dealer He visitado tres concesionarios distintos (Cape Coral, Fort Myers y Punta Gorda) y ninguno ha querido hacerse responsable del daño causado por este dealer, aun estando el vehículo en garantía. Esta reseña se publica para: • Alertar a otros clientes • Dejar constancia pública de lo ocurrido • Exigir una solución real y profesional No recomiendo Cape Coral Chrysler Dodge Jeep Ram. Mi experiencia demuestra falta de ética, mala práctica mecánica y cero responsabilidad. More

by yikelgallo444 Verified Customer Verified Customer

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13 times for a van that's still not fixed and they can't find the issues but I'm suppose to go month after month losing money and go bank rupt while they say qe can't duplicate the issue when their on manag find the issues but I'm suppose to go month after month losing money and go bank rupt while they say qe can't duplicate the issue when their on manager drove van and it do it to him also More

by JERzeygirl869 Verified Customer Verified Customer

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Excellent! Happy we were able to bring the jeep in and have it repaired the same day. Happy we were able to bring the jeep in and have it repaired the same day. More

by duncantb80 Verified Customer Verified Customer

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Everyone at this dealership is kind, knowledgeable, trustworthy and attentive. They pay attention to all the details and get the work done well, efficiently, properly, I send them huge b thanks. trustworthy and attentive. They pay attention to all the details and get the work done well, efficiently, properly, I send them huge b thanks. More

by nanlhall Verified Customer Verified Customer

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Professional. Friendly. The dealership is clean. The staff are very helpful. Great experience. Highly recommend Friendly. The dealership is clean. The staff are very helpful. Great experience. Highly recommend More

by SWV85 Verified Customer Verified Customer

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WORST EXPERIENCE EVER! , AAA TOWED IN 10/8/25 FOR DEAD BATTERY. CALLED NUMEROUS TIMES TO FIND STATUS OF CAR. SENT INFO. TO CHATROOM 10/12/25 "SOMEONE" WILL CALL BACK NE , AAA TOWED IN 10/8/25 FOR DEAD BATTERY. CALLED NUMEROUS TIMES TO FIND STATUS OF CAR. SENT INFO. TO CHATROOM 10/12/25 "SOMEONE" WILL CALL BACK NEVER HAPPENED. TALKED WITH ASHLEY, TOLD ME JOSH WOULD CALL BACK. NEVER HAPPENED. MANY CALLS MADE WITH NO RESPONSE. 10/15/25 WENT TO DEALERSHIP TO FIND CAR, NO HISTORY OF CAR, M. CASTORI CHECKED COMPUTER. TOLD HIM I WAS GOING TO CALL POLICE TO REPORT STOLEN CAR. FREDDY JUST HAPPENED TO HEAR ME TALKING ABOUT LOST CAR. HE JUST HAPPENED TO FIND KEYS ON DESK WITH KEY TAG WITH MY PHONE # ON IT. NO ONE BOTHERED TO CHECK FOR CAR, CALL ME FOR INFO. FINALLY PICKED UP CAR 10/16/26. FREDDY DID GET CAR READY FOR PICK UP, WAS VERY NICE ABOUT MY ISSUES. I COULD GO ON. I CALLED RON TORRES, AFTER RECEIVING E-MAIL HOW I RATED SERVICE. CALLED TWICE, NO RETURN CALL. THIS ALL FOR DEAD BATTERY! VERY POORLY MANAGED DEALERSHIP. MTA2018Compass More

by MARLA48079 Verified Customer Verified Customer

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Awful. Horrible. Inexcusable. Will never be back. The fact that I keep getting surveys even though I've submitted multiple already (and yet to receive a cal Horrible. Inexcusable. Will never be back. The fact that I keep getting surveys even though I've submitted multiple already (and yet to receive a call from management) says it all More

by angelinaballerina1227 Verified Customer Verified Customer

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Very professional very friendly just an all-around good experience I would definitely recommend somebody to go there to purchase a car experience I would definitely recommend somebody to go there to purchase a car More

by CONNERRJ Verified Customer Verified Customer

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It was the worst experience possible. I will never step food in that dealership and you should be ashamed at how that 'business' is being run. I will never step food in that dealership and you should be ashamed at how that 'business' is being run. More

by angelinaballerina1227 Verified Customer Verified Customer

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Me gustó la atención que me dieron y las actualizaciones del Trabjo que le estaban haciendo a mi carro eso me gustó que me mantuvieran informado del Trabjo que le estaban haciendo a mi carro eso me gustó que me mantuvieran informado More

by josevalderramos98 Verified Customer Verified Customer

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