Freddy Mansour | Page 4

Great service rep . Jaquline Bernardo ! Had car hand washed after service was completed! Reviewed everything! Jaquline Bernardo ! Had car hand washed after service was completed! Reviewed everything! More

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On June 3rd we traded in a vehicle as part of the purchase of a new Telluride. Our salesman, Paul, took the license plate from our trade-in and put it on our new Telluride. We signed the necessary do purchase of a new Telluride. Our salesman, Paul, took the license plate from our trade-in and put it on our new Telluride. We signed the necessary documents for Spitzer Kia to register the new Telluride and transfer the plates from the trade-in to the Telluride. In August we received a letter from the state to renew the registration of the trade-in. This alerted us to the fact that a) the license plate on the Telluride is still registered to our trade-in, and b) the Telluride is not registered at all. This means that Spitzer had never registered the Telluride and had never transferred the plates. At the time of our sale, Paul told us on several occasions, “the sale doesn't end today!” and we could contact him anytime if we needed help with anything regarding our new Telluride. We called Paul that same day to find out what happened with the registration and how to resolve the issue. He could not give us proper details for several days. We wanted to know if we needed to officially transfer the plates or get new plates. At one point he asked us how close we lived to the title bureau and the BMV and suggested going to both to 'see what they say'. This is ridiculous advice considering Spitzer Kia should have taken care of this already. I am sure we were not first customers to ever have this issue so it's unbelievable how we couldn't get proper information. Ultimately he told us that we need to get new plates and Spitzer Kia would mail a reimbursement for the registration that they did not do ($50) and would also mail a memorandum title so we could get the new plates. A week passed and we did not receive anything in the mail. We called Paul and did not hear back from him (to this day we've never heard back from Paul), so we called the dealership directly and spoke with Kim who advised that nothing had been mailed to us and no checks had been drawn. At this time she assured us that she would make sure the $50 reimbursement would be drawn for us to pick up and she emailed a copy of the memorandum title to us. Since we've had this trouble, she was also was able to work out that when we register the Telluride we can bring in the receipt and be reimbursed for that as well. Through Kim, we requested a call from Freddy, the GM, so we could express our displeasure with Paul. She let us know that Freddy was not working that day, but should would let him know we're expecting a call. The next day, Freddy never called. We followed up to try and reach him but were again told that he was not working that day. Despite not hearing from him, we were satisfied with this conclusion and thankful for Kim's help. After we registered the vehicle and got the new plates, we emailed a copy of the receipt to Kim so that we could pick up both checks at the same time. She promptly called and did not understand what this receipt was for. At this point she told us they would only reimburse $10 for a plate transfer. Again, we had been instructed by Paul that we needed to get NEW plates, so we did not do a plate transfer. Kim needed to speak with management about this and we let her know that we had yet to hear from Freddy and would still like to speak with him. He never called that day. The next morning we called Kim again to follow up on the reimbursement and she instructed us that they would not reimburse us for the registration. We again asked to speak with Freddy and were told yet again told that he was not working that day. To say we are extremely dissatisfied with this service is an understatement. More

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Stress free! Michael Rosado at Spitzer Kia Cleveland is personable and amazing. My 3rd vehicle here, listed to my needs, including financial and found my perfect Michael Rosado at Spitzer Kia Cleveland is personable and amazing. My 3rd vehicle here, listed to my needs, including financial and found my perfect fit quickly. The atmosphere is friendly, no pressure sales. Get the vehicle you want from Michael Rosado and actually become part of the Spitzer Kia family. The service department that keep your vehicle running are exceptional and accommodating. Get the vehicle you want here! More

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Took my car in to Jacqueline for a tire change and they kept my car for a whole week. I wondered why it took so long until I got my car back and realized they damaged it. Have been making attempts for 2 we kept my car for a whole week. I wondered why it took so long until I got my car back and realized they damaged it. Have been making attempts for 2 weeks to get a comment from the general manager (who I know personally) and they still won’t reach out to me. Very disappointing because I bought my car here and trusted the service department to repair my car - not damage it. Horrible customer service from Jackie who had nothing but attitude the whole time my car was in shop and Kim who has been “too busy” to talk to me. More

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George Woods was amazing and did a great job helping me purchase my new vehicle. Everyone at Spitzer Kia was professional. purchase my new vehicle. Everyone at Spitzer Kia was professional. More

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The workshop is very cleanThe workers are friendly and The workshop is very clean The workers are friendly and knowledgeable I love this place!!! The workshop is very clean The workers are friendly and knowledgeable I love this place!!! More

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We have purchased several vehicles from here Freddy, George, and Sean are amazing they always take great care of you, highly recommend this dealership even the service department is awesome George, and Sean are amazing they always take great care of you, highly recommend this dealership even the service department is awesome More

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All of the staff were super friendly and extremely helpful in finding a relible car that fit my needs and my budget! helpful in finding a relible car that fit my needs and my budget! More

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I was looking at the new 2022 K5, and was introduced to Stephen Donat, a young man eager to please. We talked about the new 2022 K5 and he answered all my questions. He explained the difference in the stan Stephen Donat, a young man eager to please. We talked about the new 2022 K5 and he answered all my questions. He explained the difference in the standard and the AWD models and the difference in there accessories. We went on a test ride and he explained many of the newer features, Stephen was very knowledgeable of the product and very pleasant to work with, going the extra mile. More

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5 stars and beyond! We have purchased many vehicles over the last 10 years and have never had an experience like we did today with Spitzer Kia and I can say I’m so glad we decided to work with them on this the last 10 years and have never had an experience like we did today with Spitzer Kia and I can say I’m so glad we decided to work with them on this purchase. Mike Rosado our salesman and Freddy the manager were absolutely incredible. Out of this world customer service and I truly mean that. They worked with us to get us the vehicle we wanted at the price point we needed and made the entire process stress free. I will continue to refer friends and family to Spitzer Kia as I hope that everyone is fortunate enough to have an experience as amazing as we did today. More

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