Check out Freddy Padilla's reviews on DealerRater

August 05, 2021

Dealership Rating

Employee Rating

I’ve been at Toyota at least 3x this year for my tire light on dashboard. Everyone is helpful, professional, & caring every time. Bruce took the time to help me with my application. I’ll be in before light on dashboard. Everyone is helpful, professional, & caring every time. Bruce took the time to help me with my application. I’ll be in before the end of the year to buy new tires. Please recognize your workers from the appointment time throughout the departments that put the customer first. I appreciate the patience of the service department and all departments. I hope you do too. Thank you Glenn Toyota! More

by Canbolatpatricia

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales , Richard Jennings, Bill was very helpful & everyone at Toyota whose name I missed please recognize the professional, efficient, caring, service from Glenn Toyota. Thank you.

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Aug 07, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 04, 2021

Dealership Rating

Employee Rating

Great dealership great service all the service personnel are friendly courteous service, was performed to my expectations. Would recommend this dealership to all my family and friends are friendly courteous service, was performed to my expectations. Would recommend this dealership to all my family and friends More

by GCATSTEWART

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes , Richard Jennings, Nick Lahr

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Aug 07, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 04, 2021

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Employee Rating

The service representatives ignored my presence and were rude when i tried to make contact in order to get help.. The sales manager and sales person would not return calls and were dishonest and disrespectf rude when i tried to make contact in order to get help.. The sales manager and sales person would not return calls and were dishonest and disrespectful. More

by DNNSILVER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

No

Other Employees Tagged: Joe Esposito, Bruce Rosales , Richard Jennings

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Aug 04, 2021 -

Glen Toyota responded

Thanks for your feedback. I would love to discuss this. If I am correct we did handle all your issues and even took the vehicle ack and off the road. I also know Joe was with you all along the way. I do apoligize that you had an awkward experience. Additionally you tagged 3 service advisors, really? These reviews follow them for their career and there is no way you were with each of them or that all three could have been attempting to assist you. Thanks for your feedback, we utilize all of our feedback to better serve you in the future. Rob D GM

Aug 04, 2021 -

DNNSILVER responded

Maybe you should reach out to me.

Aug 04, 2021 -

DNNSILVER responded

Further, the vehicle was taken back without talking to me first and I am sure it was done out of vengeance. I was not told anything about the status of the vehicle after waiting for an answer. My goodness, I still had the loaner car! I was told numerous times that Joe would reach out to me, but that never happened. The main issue here is communication. The status of the vehicle was never communicated. When the sales person finally answered my call, he told me that they were taking the vehicle back. He also told me that I shouldn't talk to anyone but him. What is that about? So, I was left to believe there was something major wrong with the vehicle. However, that seems not to be the case because the vehicle has been listed for sale again on your website. You need to understand that when making a big purchase the buyer should be confident that they are making a good decision. All questions and concerns should be addressed respectfully and timely. It may be about the money to you; however, this goes beyond that for me. I was treated so unfairly by you, your sales person and service reps. Nevertheless, this is your first time reaching out and I'm sure it's more so for the image of the company rather than the treatment of a customer.

July 29, 2021

Dealership Rating

Employee Rating

Good service y muy amables me encanta su amabilidad y la espera es el tiempo adecuado lo recomiendo mucho estoy muy contenta cn mi servicio espera es el tiempo adecuado lo recomiendo mucho estoy muy contenta cn mi servicio More

by Velasquezedith7

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales

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Jul 29, 2021 -

Glen Toyota responded

¡Gracias! Nos sentimos honrados por sus increíbles comentarios y apreciamos su negocio. Nuestro personal está presionando para proporcionar una experiencia positiva y segura para todos nuestros clientes durante estos tiempos difíciles. ¡Esperamos verlos en el futuro! ¡Mantenerse a salvo! Rob D GM

July 28, 2021

Dealership Rating

Employee Rating

They are always friendly, courteous there! My car is usually ready earlier than expected, too! Even when I forgot to request a loaner vehicle, they managed to secure me one anyway! usually ready earlier than expected, too! Even when I forgot to request a loaner vehicle, they managed to secure me one anyway! More

by renremy

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 28, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

July 26, 2021

Dealership Rating

Employee Rating

always good work. Friendly and helpful. Explains everything before and after service. Never tries to pad the bill. Been bro going in my car for 25 years everything before and after service. Never tries to pad the bill. Been bro going in my car for 25 years More

by PHILIPSMOLLER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Richard Jennings

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Jul 27, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

July 26, 2021

Dealership Rating

Employee Rating

Excellent service, accommodating staff who keep us posted on the progress of the work being done, full explanation of the completed work by the mechanic, timely and quick work. on the progress of the work being done, full explanation of the completed work by the mechanic, timely and quick work. More

by Jwoodbury

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 27, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

July 24, 2021

Dealership Rating

Employee Rating

I was pleased with everything that the Glen Toyota service team did for me. From scheduling my appointment, to making sure I understood everything going on with my vehicle, the customer service was ex service team did for me. From scheduling my appointment, to making sure I understood everything going on with my vehicle, the customer service was exceptional! More

by TAMARAB

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nick Lahr

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Jul 26, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

July 23, 2021

Dealership Rating

Employee Rating

The service was quick and painless. Everything was done and covered by our agreement. Everyone was nice and the area to wait for my car was above average. and covered by our agreement. Everyone was nice and the area to wait for my car was above average. More

by Gershkm

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes , Richard Jennings, Nick Lahr

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Jul 26, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

July 22, 2021

Dealership Rating

Update: Tim at Glen Toyota offered to have my car detailed after a bag of trash was mistakenly left in my backseat. I so appreciated the thoughtful gesture, and the detailing was lovely. Thank you fo detailed after a bag of trash was mistakenly left in my backseat. I so appreciated the thoughtful gesture, and the detailing was lovely. Thank you for making it right! More

by Gilliancmoloney

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tim

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Jul 26, 2021 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business. Tim our Service Director has reached out to you to rectify your situation. He can be contacted at tbroderick@glentoyota.com so we can assist you. Thanks Rob D GM

Freddy Padilla | Page 57

Assistant Service Manager

Glen Toyota

600 Reviews of Freddy Padilla

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