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Freddy Padilla

Overview Reviews (597) Inventory (235)

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Freddy Padilla

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Freddy Padilla | Page 56

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.7

597 Reviews

Overview Reviews (597) Inventory (235)

Dealership Experience

9 yrs, 10 mos

Languages Spoken

English

Spanish

4.7

597 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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597 Reviews of Freddy Padilla

August 29, 2021

Dealership Rating

Employee Rating

Outstanding service friendly staff they can be trudged yo do the job right i highly recommend this dealership from sales to service will find an aanswer to any questions do the job right i highly recommend this dealership from sales to service will find an aanswer to any questions More

by Jonnyblister

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Sep 06, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 20, 2021

Dealership Rating

Employee Rating

Text message from advisor said best way to communicate no call about status texted a few times no reply. Found out he was off that day. No call that was complete when finally got hold of someone said vehic call about status texted a few times no reply. Found out he was off that day. No call that was complete when finally got hold of someone said vehicle maintenance wasn’t completed call tomorrow. Asked to talk to manager then call hung up , called back and said was complete. More

by bmekl4

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Other Employees Tagged: Bruce Rosales, William Hughes , Richard Jennings, Nick Lahr

Helpful 0

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Aug 22, 2021 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. Thanks Rob D GM

August 19, 2021

Dealership Rating

Employee Rating

It was easy and everyone was friendly and polite.i have been there a couple of times and everytime I go I am satisfied with their work. been there a couple of times and everytime I go I am satisfied with their work. More

by lisbelysguerrero

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Aug 22, 2021 -

Glen Toyota responded

August 15, 2021

Dealership Rating

Employee Rating

Glen Toyota is AWESOME! The service is OUTSTANDING! The workers are kind and helpful! The appointments are always moving! Glen Toyota is also always clean! workers are kind and helpful! The appointments are always moving! Glen Toyota is also always clean! More

by wealthy4jesus

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: William Hughes

Helpful 0

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Aug 16, 2021 -

Glen Toyota responded

August 15, 2021

Dealership Rating

Not satisfied with service, as always, I left confused, thought I was going for oil change as indicated on sticker and they ended up doing something else. Not sure when I'm supposed to get oil changed as e thought I was going for oil change as indicated on sticker and they ended up doing something else. Not sure when I'm supposed to get oil changed as every time I go for an oil change they change the mileage that my oil should last. Also my car was ready for who knows how long and I was not told by anyone that it was ready to go. More

by PARIS_1293

Verified Customer

Customer Service

Friendliness

Quality Of Work

Recommend Dealer

Helpful 0

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Aug 16, 2021 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Tim Broderick at tbroderick@glentoyota.com so we can rectify the situation. OR call 201-791-3800 . Without seeing your records you may have only been due for a tire rotation. Toyotacare is 5 services only 2 are oil changes. Additionally, I apologize that no one came and got you that it was ready however the monitors in the waiting area do update as the vehicle is ready for a reference. Thanks for your business Rob D GM

August 12, 2021

Dealership Rating

Employee Rating

Great service great service great service great service Great service great service great service great service Great service great service great service great service Great service great service great ser Great service great service great service great service Great service great service great service great service Great service great service great service great service Great service great service great service great service More

by nellynel21

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes , Richard Jennings, Nick Lahr

Helpful 0

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Aug 12, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 11, 2021

Dealership Rating

Employee Rating

Professional clean shop. Always trying to keep customers informed when car is in service. Will continue to come back to this Toyota shop. Very happy informed when car is in service. Will continue to come back to this Toyota shop. Very happy More

by Marsha cohen

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Aug 11, 2021 -

Glen Toyota responded

August 05, 2021

Dealership Rating

Employee Rating

I’ve been at Toyota at least 3x this year for my tire light on dashboard. Everyone is helpful, professional, & caring every time. Bruce took the time to help me with my application. I’ll be in before light on dashboard. Everyone is helpful, professional, & caring every time. Bruce took the time to help me with my application. I’ll be in before the end of the year to buy new tires. Please recognize your workers from the appointment time throughout the departments that put the customer first. I appreciate the patience of the service department and all departments. I hope you do too. Thank you Glenn Toyota! More

by Canbolatpatricia

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales , Richard Jennings, Bill was very helpful & everyone at Toyota whose name I missed please recognize the professional, efficient, caring, service from Glenn Toyota. Thank you.

Helpful 0

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Aug 07, 2021 -

Glen Toyota responded

August 04, 2021

Dealership Rating

Employee Rating

Great dealership great service all the service personnel are friendly courteous service, was performed to my expectations. Would recommend this dealership to all my family and friends are friendly courteous service, was performed to my expectations. Would recommend this dealership to all my family and friends More

by GCATSTEWART

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes , Richard Jennings, Nick Lahr

Helpful 0

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Aug 07, 2021 -

Glen Toyota responded

August 04, 2021

Dealership Rating

Employee Rating

The service representatives ignored my presence and were rude when i tried to make contact in order to get help.. The sales manager and sales person would not return calls and were dishonest and disrespectf rude when i tried to make contact in order to get help.. The sales manager and sales person would not return calls and were dishonest and disrespectful. More

by DNNSILVER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Joe Esposito, Bruce Rosales , Richard Jennings

Helpful 0

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Aug 04, 2021 -

Glen Toyota responded

Thanks for your feedback. I would love to discuss this. If I am correct we did handle all your issues and even took the vehicle ack and off the road. I also know Joe was with you all along the way. I do apoligize that you had an awkward experience. Additionally you tagged 3 service advisors, really? These reviews follow them for their career and there is no way you were with each of them or that all three could have been attempting to assist you. Thanks for your feedback, we utilize all of our feedback to better serve you in the future. Rob D GM

Aug 04, 2021 -

DNNSILVER responded

Maybe you should reach out to me.

Aug 04, 2021 -

DNNSILVER responded

Further, the vehicle was taken back without talking to me first and I am sure it was done out of vengeance. I was not told anything about the status of the vehicle after waiting for an answer. My goodness, I still had the loaner car! I was told numerous times that Joe would reach out to me, but that never happened. The main issue here is communication. The status of the vehicle was never communicated. When the sales person finally answered my call, he told me that they were taking the vehicle back. He also told me that I shouldn't talk to anyone but him. What is that about? So, I was left to believe there was something major wrong with the vehicle. However, that seems not to be the case because the vehicle has been listed for sale again on your website. You need to understand that when making a big purchase the buyer should be confident that they are making a good decision. All questions and concerns should be addressed respectfully and timely. It may be about the money to you; however, this goes beyond that for me. I was treated so unfairly by you, your sales person and service reps. Nevertheless, this is your first time reaching out and I'm sure it's more so for the image of the company rather than the treatment of a customer.

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