Fredrick Jackson | Page 2

I purchased my truck a month ago and have not had a good experience with sales or service....we live 2 and half hours away so to bring the truck back because it started having issues the day after we brough experience with sales or service....we live 2 and half hours away so to bring the truck back because it started having issues the day after we brought the truck home was not convenient.. I Called the salesman with our issue he didn't seem concerned at all he justpassed me on to the used car Mgr who had us bring the truck to the service department....I drove 2 hours for a service appointment one week ago and no one called me to update me about my truck...I finally called today because obviously no one was gonna call me.....the service advisor stated he needed to talk with service Mgr because there were no notes in the system about my truck....5 hours later and still no update...this buying and service experience has been terrible! More

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I felt VERY Pressured to buy my car they took my keys and held them I was there all day this is the s come car I have bought there first time went well second time was a nightmare They wanted to send me on held them I was there all day this is the s come car I have bought there first time went well second time was a nightmare They wanted to send me on you way with a large Bulge on one of the tires and I had to drive to Indiana they said aww it should be ok I will never buy there again!!! More

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Frederick Jackson has sold me three vehicles now from KIA. I receive great customer service from everyone at this dealership. I appreciate their professionalism and eagerness to put me in a vehicle that KIA. I receive great customer service from everyone at this dealership. I appreciate their professionalism and eagerness to put me in a vehicle that meets my needs. More

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Very dishonest people when it come to warranties on your car! If something breaks on your car and you've only got five thousand miles on it plus it's a brand new carl then fix it. Don't come up with excuses car! If something breaks on your car and you've only got five thousand miles on it plus it's a brand new carl then fix it. Don't come up with excuses not to! More

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I bought a certified used Jeep renegade from them last year, 2019 when they were still Universal Kia. My salesman Fredrick was ok, and I have no quarrels or complaints with him. This is an issue that year, 2019 when they were still Universal Kia. My salesman Fredrick was ok, and I have no quarrels or complaints with him. This is an issue that has arisen almost a year after purchase. And not one that could be predicted. I've tried getting in touch with him but apparently he is on vacation. The vehicle I purchased came with a 2-year, or 100,000 mile warranty, whichever came first. It's been 11 months since the purchase, and the vehicle only has 60,000 miles on it. The transmission has gone out, or more specifically four of the gears no longer work. I had a mechanic look at it and they gave me the specific codes and technical information to give to the Kia dealership. So I contacted what is now Greenway Kia, and explained the situation. I was informed that they no longer cover any warranty work under the old name of Universal Kia. I argued with them about it, to no avail. I was informed that if I wanted them to work on it I would have to bring it up there, and I would have to pay whatever price they decided to charge me. I told them that it seems very unethical to me for them to change their name, and then deny any warranty work on a vehicle that they warranted. Of course it didn't seem to bother them any. I asked to speak to both the service manager and the sales manager multiple times. Each time was placed on hold and eventually hung up on without speaking to anyone. I've tried to get in contact multiple times, I have been redirected a few times to a unidentified voicemail, but my calls have never been returned. Funny thing is, when you call them they still answer as Universal Kia. More

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Greenway Kia is a great Car Dealership Wonderful people I've bought 2 cars their Fredrick Jackson was my salesman both times 💯💯💯 They work with you I've bought 2 cars their Fredrick Jackson was my salesman both times 💯💯💯 They work with you More

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Fabulous service Absolutely fabulous salesman. Frederick Jackson. He was wonderful and everyone was nice. I rate him fabulous. I bought my first Kia from you all and t Absolutely fabulous salesman. Frederick Jackson. He was wonderful and everyone was nice. I rate him fabulous. I bought my first Kia from you all and the reason I came back Excellent service. More

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Best service ever I honestly enjoyed my experience here. Very helpful, knowledgeable, friendly. I drove away today. I did not at anytime feel pressured to buy. They ans I honestly enjoyed my experience here. Very helpful, knowledgeable, friendly. I drove away today. I did not at anytime feel pressured to buy. They answered all my questions quickly and thoroughly. More

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The best experience ever I had the most greatest experience got me the car i wanted plus my wife got her car she wanted and we love the service we got in and out I had the most greatest experience got me the car i wanted plus my wife got her car she wanted and we love the service we got in and out More

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Our sales rep. was awesome. Our rep. helped us through the whole process of finding my daughter a car. The customer service was great. We felt comfortable while we were there. T Our rep. helped us through the whole process of finding my daughter a car. The customer service was great. We felt comfortable while we were there. They are just great all around. More

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