Fulton Benya
Fulton Benya at Ken Ganley Ford Norton

Fulton Benya | Page 17

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
313 Reviews
4.7

313 Reviews

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313 Reviews of Fulton Benya

August 16, 2021

Dealership Rating
Employee Rating

Quick service, very friendly. Will be back for service in the future. Enjoyed the complimentary car wash. Thanks for everything you do at Ganley Ford More

by Amr160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2021

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 14, 2021

Dealership Rating
Employee Rating

Bad customer service bought several vehicles from there do not respect customer bad service department will not even give you a rent a car under warrenty More

by mike32259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Aug 31, 2021

Ken Ganley Ford Norton responded

Thank you for your review, Mike. We take all customer feedback very seriously and we are truly sorry to hear that we didn't meet your expectations.

Aug 31, 2021

mike32259 responded

Thanks Glad to hear this you need to take care of your service department they are the worst don't know if that is your policy or not but do not care to do business with Ganley again

Aug 16, 2021

Ken Ganley Ford Norton responded

Hi Mike, could you please share the name that your account is under so that we can look into this for you. Thanks!

Aug 16, 2021

Ken Ganley Ford Norton responded

Hi Mike, we assumed that this was you but your name that you used to leave a review mike32259 so we just needed to confirm your identity.. We have have received multiple complaints from you and we have addressed them, and we even refunded you $75 from your most recent visit regarding your brakes. What else can we do to provide you with better customer service? Please let us know, thanks!

Aug 16, 2021

mike32259 responded

I will never buy a car from you. I have never put up with service this place provides they are the worst. mpmcglone@att.net Ps. look it up bought lots of vehicles there. Thanks Mike

Aug 17, 2021

mike32259 responded

Nothing at this point. I have had it with Ganley Ford . I will still continue to buy Fords but will use another Dealer. Thanks Mike

August 13, 2021

Dealership Rating
Employee Rating

Service here is always smooth and quality. The people are very nice and make understanding difficult situations more learning friendly. The technicians are honest and always lend a helpful amount of advice. More

by Aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 15, 2021

Ken Ganley Ford Norton responded

Thank you so much, Aaron, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

August 12, 2021

Dealership Rating
Employee Rating

Great service very helpful getting the job done. The team's quality with excellent maintenance service everything they provided was 100% guaranteed the best decision I've ever made More

by Patrick Twyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Aug 12, 2021

Ken Ganley Ford Norton responded

Thank you, Patrick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

August 10, 2021

Dealership Rating
Employee Rating

Easy scheduling with prime openings.Clean and safe waiting area.Got a oil change and tire rotation. Everything done perfect. Galley washed my car for free also. More

by TINMAN578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Aug 10, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 05, 2021

Dealership Rating
Employee Rating

The service at Ganley Ford is top notch. We have purchased multiple vehicles from them and always bring them back for any service needed. The staff is knowledgeable, friendly & efficient. More

by DKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Aug 05, 2021

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 30, 2021

Dealership Rating
Employee Rating

I always appreciate the great service I get at Ganley Ford. They are all so polite and professional. I would highly recommend this dealership for service and sales More

by KFIELDS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Jul 30, 2021

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 13, 2021

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2021

Dealership Rating
Employee Rating

They got me in and out for my appointment. They did a great job on my wheel alignment. The cost was reasonable. The service was great. More

by LOUIEEDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Scott Spath , Paul Asano

Jul 24, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

July 21, 2021

Dealership Rating
Employee Rating

The service was done in a timely manner and the staff was friendly and helpful. I have purchased three vehicles from Ganley Ford and will return for my next vehicle purchase More

by PHUNKYMUNKEY3000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2021

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 08, 2021

Dealership Rating
Employee Rating

Have been dealing with them for 4-5 years, always excellent service. Was happy to have ride to dealership to pick up car this last time, really helped. More

by Helendaltonoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2021

Ken Ganley Ford Norton responded

Thank you, Helen, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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