Gabby Vigs | Page 2

I WAS VERY HAPPY WITH ALL THE STAFF FROM THE SERVICE DEPARTMENT. TAMEKO MAXWELL WAS VERY HELPFUL. HE GOT ME IN AND OUT WITH WARRANTY REPAIR ON MY 2020 DODGE DURANGO. THE REPAIRS WERE DONE VERY WELL AND DEPARTMENT. TAMEKO MAXWELL WAS VERY HELPFUL. HE GOT ME IN AND OUT WITH WARRANTY REPAIR ON MY 2020 DODGE DURANGO. THE REPAIRS WERE DONE VERY WELL AND CLEAN. THANK YOU TO ALL AT SECURITY DODGE. GABBY VIGS WAS ALSO VERY NICE AND ACCOMMODATING. More

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Great service customer service was professional and efficient looking forward for your continued service thanks efficient looking forward for your continued service thanks More

by WAYNE9818 Verified Customer Verified Customer

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The entire process was so seamless, thanks to Joe Conrad. He answered all of my questions, and was accomodating from the onset of this process. He answered all of my questions, and was accomodating from the onset of this process. More

by aberke824 Verified Customer Verified Customer

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The women who answer the phone in the service department are extremely rude and unprofessional. They have zero customer service abilities and are destroying the reputation of this company. They have no c are extremely rude and unprofessional. They have zero customer service abilities and are destroying the reputation of this company. They have no concern for the needs of the customer, and are beyond disrespectful and rude on the phone. We have purchased multiple vehicles from here over the years because AJ the salesman is awesome and helpful. However, whenever we have needed to service the vehicles, there are always issues with the last episode being the “straw that broke the camels back!” What is the point of getting a car at a place where you are treated like trash when you need service. Our recent experience involved needing to bring our truck for replacement of the passenger airbag for a no drive recall, which we received multiple letters and calls from recall company saying how dangerous it was to drive truck and how recall needed to be done right away. The recall letter also said that a loaner car would be provided and truck would get picked up from our house because it was not safe to drive. We knew that would not happen based on previous experience of never being given a loaner car from this service department. Upon calling the service department, the extremely unprofessional women who answer the phone and make appointments told me nothing was available for 2 months. I explained exactly what the appointment was for and the urgency and she again stated that was only appointment. When we Finally brought the truck 2 Months later, they had it the whole day only to tell us the part needed for the recall would have to be ordered and it couldn’t be fixed. We were told to pick it up and not given a loaner even though it was a NO DRIVE recall. It took another month for the part to finally come in and when we spoke to one of the mechanics in the service department, he said the part would be in at end of week and when it came in we should bring truck right away and wait for it to be fixed because it would only take an hour. However, when part came in and I was transferred to service department to make appointment, I once again had to deal with the extremely rude and unprofessional women who refused to let us bring truck right in as the mechanic had told us to do and refused to let me speak to a mechanic and Instead shouted that we were scheduled for an appointment the following week and slammed the phone down hanging up on me! Needless to say we had recall company call around and find us a place that had the part and we brought it to the dealership they found to be fixed a few days later. We suggest NEVER to purchase a vehicle at Security Dodge in Amityville because once you get the car, it will be a nightmare to ever get serviced and you will be treated like trash whenever you need to call to schedule anything. We will never purchase anything from them again. More

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I went to security Dodge for oil change and inspection and they had me in and out quickly and efficiently. It was much appreciated. and they had me in and out quickly and efficiently. It was much appreciated. More

by BOWLESDC Verified Customer Verified Customer

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Very professional and resolved all issues in a timely manner. Very responsive to and emails or phone calls manner. Very responsive to and emails or phone calls More

by mchiesa818 Verified Customer Verified Customer

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Come get some. !!! Travis Rubino is the best. A+ 5 stars service. 👍✅💯 A+A+A+ !!! Travis Rubino is the best. A+ 5 stars service. 👍✅💯 A+A+A+ More

by Ivan56 Verified Customer Verified Customer

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three and a half hour wait for oil and filter change and tire rotation which is unacceptable. tire rotation which is unacceptable. More

by drewmg11 Verified Customer Verified Customer

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Great service and communication. Bill and Rebecca in service were amazing to deal with I’ll be back! Bill and Rebecca in service were amazing to deal with I’ll be back! More

by gianni.lago11 Verified Customer Verified Customer

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I brought my car in for a thousand mile check up and was in and out in less than 30 minutes. in and out in less than 30 minutes. More

by donald.becker Verified Customer Verified Customer

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