Gabe Lambert | Page 7

Appointment was pointless. Set an appointment and car was never serviced. Back logged service area. No loaner cars available, loaners only for cars bought by that dealership is Set an appointment and car was never serviced. Back logged service area. No loaner cars available, loaners only for cars bought by that dealership is disappointing. More

by T.Lukabu Verified Customer Verified Customer

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My Service Advisor Kevin Keitzer is the consummate customer service professional. Over these past years he and his team consistently ensure that my vehicle(s) are repaired, serviced properly and ready customer service professional. Over these past years he and his team consistently ensure that my vehicle(s) are repaired, serviced properly and ready for the road. The George Moore dealership is fortunate to have Kevin and his team in their employment. As Always, thanks Kevin and Gabe More

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After breaking down and getting towed to the dealership,I was worried about having to wait a long time. Gabe was busy but wrote me up quickly and promised to call me the next day with a quote for the repair. was worried about having to wait a long time. Gabe was busy but wrote me up quickly and promised to call me the next day with a quote for the repair. They had to order a part but the price was way lower than I anticipated and my car was only there for three or four days. Quicker than most other dealers I’ve dealt with. More

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Always a pleasure doing business with such a great dealership! They are number one in my book. dealership! They are number one in my book. More

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The reason I started bringing my vehicles to George Moore Chevrolet is because it is a 5 min drive from my house or about 15 min bike ride. The dealership is within my community. The face the dealership that Chevrolet is because it is a 5 min drive from my house or about 15 min bike ride. The dealership is within my community. The face the dealership that I see every visit, who continues to go over and above making me feel like part of the family part of the community I live in is Kevin. Kevin is knowledgable about vehicles and listens when I ramble on about the sounds my vehicle is making or the service lights that turn on. When Kevin is out my back up service guy is Gabe. Gabe is like a larger younger version of Kevin, I'd say Kevin 2.0 but he is his own person. Gabe is a great listener and always greets me with a smile. I recently had strange tink or clank noise coming from the rear of my truck. I had a few people listen and speculate as to what it may be. When that did not lend any accurate results, I called George Moore Service Dept, Gabe answered in his calm professional voice, and set me up an appointment with Kevin. On appointment morning I had the privilege of driving the brilliant mechanical minds of Jacob and Cole around in order to let them hear the exact mystery noise that had me concerned. We were able to recreate the noise during the drive then the mechanics took it from there. As I listened to these too masters brainstorming I witnessed Cole come up with something no one had thought of before and as soon as he said it Jacobs eyes got big and he agreed. Yes that could be it. Thankfully, after further inspection, Cole was right the TPMS was loose and randomly knocking the screw head up against the wheel rim causing this strange noise. It was a wonderful thing seeing the team working together to solve the problem. I have peace knowing that Kevin and Gabe are backed up by incredibly talented mechanics servicing my vehicles. Thank you guys, hopefully I won't be seeing you anytime too soon ;) More

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I was surprised that after making an appointment 4 days in advance and bringing my car in on Monday morning at 9am, that I had no call the entire day as to the needed service or estimate of the cost. I act in advance and bringing my car in on Monday morning at 9am, that I had no call the entire day as to the needed service or estimate of the cost. I actually had to call on Tuesday to find out the status. Also, I think that your phone answering system could be much improved - upon answering you have my phone number and can look-up my car and MY SERVICE ADVISOR. I get a different one each time I come in. How am I supposed to remember who that person is? More

by LEN3 Verified Customer Verified Customer

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Incredibly thorough and communicated with me during the entire process. When my car needed to be worked on for more than 48 hours, they were able to set me up with a rental car - no questions asked. I will entire process. When my car needed to be worked on for more than 48 hours, they were able to set me up with a rental car - no questions asked. I will be using the George Moore service department every time from now on. More

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Everything was great, it was a fast and smooth process, and the agent was nice and clear when providing feedback and information about the car. and the agent was nice and clear when providing feedback and information about the car. More

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Kevin and Scottie never cease to amaze me. They made sure that it wasn’t just new tires I was getting, but the total George Moore service. The fix was quick, the car was ready, what Moore can They made sure that it wasn’t just new tires I was getting, but the total George Moore service. The fix was quick, the car was ready, what Moore can you ask for?! Looking forward to my next service visit! More

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Love Kevin! He has been our adviser for 4 different trucks now! He knows his job and is on top of it always! He has been our adviser for 4 different trucks now! He knows his job and is on top of it always! More

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