Gabe Naylor | Page 10

Vehicle check-in process is pretty streamlined, however, this time I did have to wait outside of the doors until they were able to move out some of the cars that were in getting checked in previous to my ar this time I did have to wait outside of the doors until they were able to move out some of the cars that were in getting checked in previous to my arrival. The initial person I talk to after checking me in to confirm my appointment chair with me to just find someone who is available on the west side of the garage to check with them to take me further. I'm not a real fan of how that was done, I think it could be done the handoff from one person to another could be more direct. I need a shuttle ride so they told me where to find the QR code. I did the QR code on my phone. The app to me as a senior citizen. Isn't this user-friendly as it could be about find a pinpoint the location where you need to be dropped off it should be really just addressed to address. This is where I'm being picked up at Toyota Des Moines service and I need to be dropped off at my house address that should be it so I think that could be improved a little bit. Shuttle driver was very friendly and good driver. The time it took for them to complete my car was very reasonable. The video they provide of the technician doing an inspection was very thorough very good showing you the gauges. They check on the tires in the brakes and if there's any recommendations, which there weren't any at this time, I think that is very valuable and very useful for the customer to see. My vehicle wasn't out front when I came to pick it up so I had to wait a little bit for that but overall the gentleman had it running and had it parked out front and I was all after More

by Leodoyle777 Verified Customer Verified Customer

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I drove in and it was all smiling faces and friendly people and Gabe took great care of me! people and Gabe took great care of me! More

by SUSANNEMORR Verified Customer Verified Customer

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Had a minor accident. Great service when I needed it most! Got the car back same day Great service when I needed it most! Got the car back same day More

by Mike.downey Verified Customer Verified Customer

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Service was fast and efficient. I arrived early, was seen right away and car was ready in an hour. I arrived early, was seen right away and car was ready in an hour. More

by ROXLAIRD Verified Customer Verified Customer

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We enjoy the dealership and their efficient, great service on our Prius. We have purchased several Toyotas in the past and know Jason (outside service area) and Ryan McCallahan (Finance person) both service on our Prius. We have purchased several Toyotas in the past and know Jason (outside service area) and Ryan McCallahan (Finance person) both great people. More

by Mary Verified Customer Verified Customer

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I got in and out quickly. The cost was very reasonable. Gabe was very thorough. The cost was very reasonable. Gabe was very thorough. More

by rebecca.k.swift Verified Customer Verified Customer

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The crew was very attentive. I moved this forward with some of the suggestions of things to be replaced. I moved this forward with some of the suggestions of things to be replaced. More

by MILLERC1 Verified Customer Verified Customer

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I was greeted when I got there and Gabe told me exactly what was happening through the whole process. I had just bought a battery a year ago and my battery was showing a low reading and so they put it on s what was happening through the whole process. I had just bought a battery a year ago and my battery was showing a low reading and so they put it on some kind of a device for further testing. As it worked out, I had a warranty so I was able to get a new battery! Thanks Gabe for going extra mile! More

by wacri1964 Verified Customer Verified Customer

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Over 2 hours to get a oil change. .staff was friendly and much appreciated..thanks .staff was friendly and much appreciated..thanks More

by MOVERTON212 Verified Customer Verified Customer

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Great experience every time! Staff is always friendly and professional, service was great and fast! Staff is always friendly and professional, service was great and fast! More

by KBROWN Verified Customer Verified Customer

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