Gabriel Freire | Page 27

Very help and great customer service..they got me in and out in a timely manner. Much needed transition ..thanks for black Friday promotion.. Very appreciated out in a timely manner. Much needed transition ..thanks for black Friday promotion.. Very appreciated More

by wilsonchainer Verified Customer Verified Customer

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The sales people were great. I had issues with how a car listed at $29,991 ends up financing for $37,000+. I had a trade and supposedly, the trade-in value offered was only around $1,300 off from what I ow listed at $29,991 ends up financing for $37,000+. I had a trade and supposedly, the trade-in value offered was only around $1,300 off from what I owed to buy me out of the trade. The $833 reconditioning fee and $999 doc fee was surprising to me. I have never paid more than $299 for a doc fee and even showed the proof from my last purchase where the doc fee was under $299 at one of their competitors. I came here because of familiarity from getting my scat pack serviced when I lived nearby. So I showed my loyalty by buying from here. But the fee gouging with mediocre explanations turned me off. The other issue I had was the fact that there was only one key provided with the my purchase. Yes, you get the car “as is”, but come on. I trade in a pristine 2019 Ram 1500 with 21,266 miles, with two keys... one of which live in my dresser drawer and never used. You are the dealership and should clearly be able to produce a second key fob and program it to be sold to the new buyer, rather than tell me I have to buy my own spare key and have it reprogrammed on my own. Regardless if a trade comes with one key, the dealership should be able to send a new customer with two keys. That’s unsung customer service behind the scenes. More

by Fonzo54 Verified Customer Verified Customer

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I had an excellent customer service by everyone expecially from Gabriel who took care of me for the whole entire process of the purchased of my vehicle expecially from Gabriel who took care of me for the whole entire process of the purchased of my vehicle More

by NETTE413 Verified Customer Verified Customer

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They assisted me greatly by doing the whole transaction in the parking lot due to COVID. They did end up charging me way more than I had anticipated, but I was in a bind and they knew it. My brand new veh in the parking lot due to COVID. They did end up charging me way more than I had anticipated, but I was in a bind and they knew it. My brand new vehicle has a low tire though. They said they would take care of that, they did not, and I am not in a position to drive all the way back up there. More

by Laurie G Verified Customer Verified Customer

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Awesome staff that is very knowledgeable. A true pleasure to work with. The selection of inventory was easy to choose from. Thank you for your Team and service to work with. The selection of inventory was easy to choose from. Thank you for your Team and service More

by EMBARON2002 Verified Customer Verified Customer

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Gabriel was so nice and help me a lot in choosing the right car for me and I love my 2020 Dodge Challenger . I would recommend anybody to go to him ! He did an excellent job right car for me and I love my 2020 Dodge Challenger . I would recommend anybody to go to him ! He did an excellent job More

by DEVESIAMCGEE Verified Customer Verified Customer

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We were able to get the vehicle we wanted at payments we could afford. Everyone worked hard to make it happen. I feel we got a quality vehicle at a great price and with a great warranty. could afford. Everyone worked hard to make it happen. I feel we got a quality vehicle at a great price and with a great warranty. More

by DEERSLAYERKON66 Verified Customer Verified Customer

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The wait to close the deal and drive off was rather lengthy. Is there a benefit to customers or dealership to have customers wait a while? lengthy. Is there a benefit to customers or dealership to have customers wait a while? More

by TONYPAT2010 Verified Customer Verified Customer

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The process was easy, Gabriel was very friendly and went out of his way to make sure he was available and there to help. Craig Smith went out of his way to squeeze my truck into his busy schedule. out of his way to make sure he was available and there to help. Craig Smith went out of his way to squeeze my truck into his busy schedule. More

by KIMBERLYLUMPUY Verified Customer Verified Customer

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Came in for a used Pacifica and it didn’t meet our desires and ended up with a new 2020. Gabriel and Eldar messaged the numbers on our trade in and purchase until we were able to meet our price point. desires and ended up with a new 2020. Gabriel and Eldar messaged the numbers on our trade in and purchase until we were able to meet our price point. Gabriel wasn’t a pushy salesperson and allowed us to browse the vehicles until we determined what we wanted. The only thing I would say is a negative would be the time between agreeing on a vehicle and sitting down with finance. Part of this could have been due to a issue with my ID and the lender and not 100% with the dealership. More

by jtnorman Verified Customer Verified Customer

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