Dealer Reviews
Cars for Sale
Dealer Log In
Gabriel Hernandez
Gabriel Hernandez
Finance Manager
Norm Reeves Toyota Dallas
9525 E R L Thornton Fwy
Dallas, TX 75228
29 Reviews
Dealership Experience
5 yrs, 8 mos
Languages Spoken
Spanish
29 Reviews
Write a Review
29 Reviews of Gabriel Hernandez
October 14, 2025
Very awesome great service they treat very friendly, I really recommend it to everyone, keep it up with the great actitud really recommend it to everyone, keep it up with the great actitud More
by cristianidelosreyes
Verified CustomerOther Employees Tagged: Edwin Aguilar, Sergio Leyva
October 10, 2025
Super friendly staff in service and our sales rep Gaby has been awesome and super nice to work with. has been awesome and super nice to work with. More
by Maria
Other Employees Tagged: Blanca Bermudez, Conner McMahan
September 20, 2025
Very happy with the customer service and financial assistance provided by the company and team Thank you Walt for your patience on showing us how to do all the gps and blue tooth set ups thank you so assistance provided by the company and team Thank you Walt for your patience on showing us how to do all the gps and blue tooth set ups thank you so much More
by terrythompson278rocky
Other Employees Tagged: Walter Parker
September 02, 2025
Frequently had typos on legal paper work that my wife and I kept pointing out on each re-print while with Gabriel Hernandez. It was a strange experience to be told to go ahead and sign documents regardless - I kept pointing out on each re-print while with Gabriel Hernandez. It was a strange experience to be told to go ahead and sign documents regardless - did not allow me to document specific changes on their change form. We were rushed to continue signing away. The car that we scheduled a visit for was sold "moments" before arriving to the lot - after driving two hours to see it. Attempted to up-sell a new 2025 car despite repeating our budget restrictions for a used older one, mainly for getting from point A to B. More
by ..
August 09, 2025
Sales was quick to respond to inquiries and follow up. Pricing was good. People were friendly. Would buy here again for sure. Pricing was good. People were friendly. Would buy here again for sure. More
by aubree2
Other Employees Tagged: Luis Santos, Jasmin Mendez
August 04, 2025
Rodney Houston and Andres from Finance gave me the run around. They kept sneaking in fees and would take hours to respond to my emails/calls/texts. I am a first time car buyer, and they made this process around. They kept sneaking in fees and would take hours to respond to my emails/calls/texts. I am a first time car buyer, and they made this process xxxx for me, despite me putting a deposit down when I first visited the dealership. This lack of response caused me to drive to the dealership uncertain if I would take the car home that day. The drive is 45 minutes . The only silver lining are Pedro (salesperson) and Gabriel (finance). After showing up unannounced as Rodney and Andres were not getting back to me, Pedro (salesperson) and Gabriel (finance) helped me purchase the vehicle and sign. They had me out in less than an hour, and didn’t try to sneak in hidden fees and or have me waiting around on them. I’m happy I finally have my new car, but I truly hope I never have to do this again. More
by rponce72897
Other Employees Tagged: Pedro Cachay, Andres Escobar, Rodney Houston
August 02, 2025
Luis is, by far, the best auto salesman I have ever worked with on a car deal. Friendly, courteous and made the experience enjoyable! worked with on a car deal. Friendly, courteous and made the experience enjoyable! More
by Lesliesmith2
Other Employees Tagged: Luis Santos
July 24, 2025
Great experience overall. From the selection process to closing. Monica went all out to get the exact vehicle from another dealership so very well earned business From the selection process to closing. Monica went all out to get the exact vehicle from another dealership so very well earned business More
by CDF
Other Employees Tagged: Billy Goss, Carlos Lopez, Mimi Garcia
July 22, 2025
I recently purchased a Landcruiser. Monica made the car buying experience fast and easy. She was professional and very helpful and took time to go through all the features of my new v Monica made the car buying experience fast and easy. She was professional and very helpful and took time to go through all the features of my new vehicle. I would recommend her if you are looking to purchase a new vehicle. More
by EK8845
Other Employees Tagged: Mimi Garcia
July 21, 2025
Pedro Cachay was my salesman. He was very thorough and very nice. He was awesome. I’m glad he helped us also in translating I. Spanish for my husband. Answered all our questions. He was very thorough and very nice. He was awesome. I’m glad he helped us also in translating I. Spanish for my husband. Answered all our questions. He is a fantastic salesman. Everyone that helped in the process was great. John Pena has always been my service guy. He is the best. More
by eestrada91
Other Employees Tagged: John Pena
