Gabriela Rosas

The experience was very positive and fast! ! I don’t like having to do a 15 word review ! I don’t like having to do a 15 word review More

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Bait and switch, tell you one deal then slip in paperwork with a completely different deal other than what was agreed. Terrible, dishonest, conniving scallywags with a completely different deal other than what was agreed. Terrible, dishonest, conniving scallywags More

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Overall not too bad. Fairly happy with the process, decent selection of vehicles and types Fairly happy with the process, decent selection of vehicles and types More

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I adore the team of people who helped with my sale! This was the most positive car buying experience of my life, and I consider the team my friends. Raul, Cassie, Kristin were my core team. Today, Gabr This was the most positive car buying experience of my life, and I consider the team my friends. Raul, Cassie, Kristin were my core team. Today, Gabriela walked me through the features and cell phone connect. Raul started the sales process over the phone. He was prompt, courteous, responded to texts at night. I was in no rush to purchase and estimated it would take me a month to find a model and price that suited me. Amazingly, Raul and I had our first conversation on Tuesday and I drove home in my new car on Friday. Raul is knowledgable, courteous, kind, and never pressured me. (When I feel pressured to buy, I go someplace else.) Raul is an excellent front line for Toyota. Cassie led me through the process once I was on site. She is knowledgable, courteous, friendly and ensured that I always knew what was happening in the process as well as what was next. We also had great conversation while we were awaiting next steps. I never felt "alone". She also coordinated to ensure minimal wait time on another day when I was coming back to meet with Kristin. We spoke several times. She is an asset to Toyota. Kristin and I also hit it off right away. She walked me through the service options, answered my many questions, gave me time to consider options, and, also because of her patience and low pressure, I purchased multiple warranties/services, which I had never done on any previous purchases in my life. Gabriela is an expert at walking through car features. Methodical, knowledgable, patient (when the app was having issues). She also committed to following up on a gas mileage question (I am only getting 33 to 34 instead of 41/38). I felt like she really cared and plans to follow up. We had great conversation, she cared about my experience, and is another friend at Toyota. This entire team was outstanding!! More

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This dealership, Toyota of Gladstone, was amazing! A great experience. I wasn’t expecting to leave with a brand new vehicle, but the team at Toyota of Gladstone answered all of my questions and concer A great experience. I wasn’t expecting to leave with a brand new vehicle, but the team at Toyota of Gladstone answered all of my questions and concerns and accommodated with my situation and needs. I left with a new vehicle at an amazing deal. Gabriela and Tony helped me lock in a great deal and Dusty stayed late even after he was suppose to be off to make sure all of my questions were answered and I left satisfied. Dusty even followed up with me to make sure I was doing ok and offered to answer any questions I had at anytime. Amazing service from this dealership. If I need a new car, I’m heading to this dealership/location. Would give more than 5 stars if able. Thank you so much Toyota of Gladstone!!! You guys are the best! More

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I bought a new car here, deal was good and fair. Ran into trouble with the bank and a mixup, the very affirmative support and help made the issue resolved by the great team. Ran into trouble with the bank and a mixup, the very affirmative support and help made the issue resolved by the great team. More

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Very happy with how pleasant and hassle-free our new car purchase was. The total, out-the-door price of the vehicle was slightly lower than what we were quoted online which was a pleasant surprise and the d purchase was. The total, out-the-door price of the vehicle was slightly lower than what we were quoted online which was a pleasant surprise and the dealer didn't try to up-sell us on anything and was efficient with our time. We didn't feel pressured to rush through anything and the dealer quickly but methodically walked us through all the paperwork. More

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Toyota Gladstone was easy to work with. We knew what we wanted and they were able to honor the deal. It was the easiest transaction I ever had when buying a car. The only thing I wished was We knew what we wanted and they were able to honor the deal. It was the easiest transaction I ever had when buying a car. The only thing I wished was if the paperwork could have been quicker. Wayne Moore was also pleasant to work with. Down to earth guy and easy to work with. He stands behind Toyota and believes in their product, which makes it easier for him to sell Toyota cars. He makes sure that you aware of all the features that your car has and will spend time with you to make sure you and your car is ready to go home. More

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Everyone made it easy and smooth! They made me very comfortable and well taken care of. They made me very comfortable and well taken care of. More

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Reuben was great with helping me get my car from the dealership! He walked me through everything I needed to know before leaving. dealership! He walked me through everything I needed to know before leaving. More

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