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53 Reviews of Garrett Lentz
March 10, 2024
On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team What more could you want ? Recommend this dealer And team More
by wesfajerson
Verified CustomerOther Employees Tagged: Mike Moore, Michael Jordan, Steve Tolliver, Sam Macababbad , Marcus Carson
March 08, 2024
Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More
by MJBRIDGES
Other Employees Tagged: Mike Moore, Brad Tittle, Michael Jordan, Steve Tolliver, Sam Macababbad , Marcus Carson, This includes the entire service writer staff in the service dept .
February 23, 2024
Heritage Buick GMC HAS Excellent customer service in their Service Department! Hands down. Everyone will greet you and inquiry about your day. I enjoy the interaction there! Thank You! their Service Department! Hands down. Everyone will greet you and inquiry about your day. I enjoy the interaction there! Thank You! More
by cjane2472
Other Employees Tagged: Mike Moore, Michael Jordan, Steve Tolliver, Sam Macababbad
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