Sam Macababbad

Took wayyyyyy too long, service could have been a lot better. We were dealt with several delays. better. We were dealt with several delays. More

by CEVA1234 Verified Customer Verified Customer

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Sam. M is fantastic, most professional. Gives me the absolute solutions to my issues. Thanks M is fantastic, most professional. Gives me the absolute solutions to my issues. Thanks More

by pah759 Verified Customer Verified Customer

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Sam and Shawn both took care of my needs and provided excellent customer service period. excellent customer service period. More

by axa028100 Verified Customer Verified Customer

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Patient and helpful through the whole process. I will definitely recommend him to friends and family. I will definitely recommend him to friends and family. More

by jasonrd1909 Verified Customer Verified Customer

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I don’t do reviews because I have to write a book . The service was amazing. The service was amazing. More

by JMCBRIDE3 Verified Customer Verified Customer

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I was tweeted very nice and Professional, they were very honest. And save me money, They check my brakes. And told me they were fine. honest. And save me money, They check my brakes. And told me they were fine. More

by MYTIA48 Verified Customer Verified Customer

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Always a good experience. Our service advisor is Sam and he is awesome!! They will let you know problems if something needs to be checked soon. Our service advisor is Sam and he is awesome!! They will let you know problems if something needs to be checked soon. More

by MICHELLEGIPSON2010 Verified Customer Verified Customer

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On time, appointment and team was ready to go . What more could you want ? Recommend this dealer And team What more could you want ? Recommend this dealer And team More

by wesfajerson Verified Customer Verified Customer

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Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More

by MJBRIDGES Verified Customer Verified Customer

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The crew there in service is focused on getting customers in and out as quickly as possible. The manager, Brad is the best! in and out as quickly as possible. The manager, Brad is the best! More

by MOMBOFOREVER Verified Customer Verified Customer

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