Gary Craven | Page 8

Bait and switch stopped in to look at vehicles, found a used truck that I liked. Asked sales person if I could look at it and the price of it. He came back out told m stopped in to look at vehicles, found a used truck that I liked. Asked sales person if I could look at it and the price of it. He came back out told me the price of it and I took it for a drive. I liked the truck, but when I came back with it he came right over to me as I parked it and said the price was 10,000.00 more then what he first told me. They were only willing to take off a small difference in the price. The owner was not around at this time to talk to. The salesperson just said you can try to talk to them but it will not get you anything. All he kept saying was it was a mistake.... what you don't make mistakes? I understand mistakes but I wonder if this was really a mistake, or just the old bait and switch. Since they did not even want to knock off to much in the price I say it was a bait and switch. I had talked to Gary first but he was busy when I asked a different sales person to look at truck. I did tell him I was working with Gary. I will not say this sales persons name but he was the one that told me the price. Gary was nice when I was talking to him. It is just a shame that they have a few bad people here that ruin the dealership. More

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The best car/truck buying experience I've ever had. The salesman Jack O. Fino focused on the truck I was looking for and found it despite the fact that it's the end of the model year. He clearly and th The salesman Jack O. Fino focused on the truck I was looking for and found it despite the fact that it's the end of the model year. He clearly and thoroughly answered all of my questions, moved the process along quickly and efficiently and fully demonstrated my new F-150's features and operation upon delivery. Even a representative of my insurance company (USAA) was impressed with Jack's knowledge and efficiency. I was also impressed with the knowledge, efficiency and positive attitude of the other Family Ford employees involved including Donna Archanbault who did the paperwork, Ken Brown who coordinated the installation off a bed liner and Gary Craven who facilitated my first responder initiative. More

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Best Dealership Ever! Very attentive but not pushy. They listen to what you want and give you several options that fit into your budget while giving you everything you requ Very attentive but not pushy. They listen to what you want and give you several options that fit into your budget while giving you everything you requested in a vehicle. More

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Good Service The service was very good they were very attentive very friendly and very helpful also very appreciative of my business I would recommend this deale The service was very good they were very attentive very friendly and very helpful also very appreciative of my business I would recommend this dealer More

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I needed warranttee work done for a leaking seal. They told me it would take about 1 hour. When the work had not been started after 1/2 hour - they provided me with a lease car - Great Service. told me it would take about 1 hour. When the work had not been started after 1/2 hour - they provided me with a lease car - Great Service. More

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FAMILY FORD HAS ALWAYS BEEN VERY GOOD, ALL OF THEIR STAFF IS VERY PROFESSIONAL AND POLITE AND THEIR SERVICE WORK IS DONE INA TIMELY MANNER. I HAVE NEVER BOUGHT A CAR FROM THEM BUT I HAVE HEARD FROM SEVERAL F IS VERY PROFESSIONAL AND POLITE AND THEIR SERVICE WORK IS DONE INA TIMELY MANNER. I HAVE NEVER BOUGHT A CAR FROM THEM BUT I HAVE HEARD FROM SEVERAL FRIENDS THAT THEY ARE GREAT. KEEP UP THE GOOD WORK. THANK YOU RICK KNOWLES More

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I walked in Tues Sept 17th to the dealership. And Gary was the only guy that said hello and asked if I needed any help. So we walked around the lot and I found the truck I ened up buying. Gary was very was the only guy that said hello and asked if I needed any help. So we walked around the lot and I found the truck I ened up buying. Gary was very knowledgeable and helpful. So we sat down and talked numbers, Gary spent quality time explaining everything to me so that I understood. So I bough the truck that night. I bought the paint pertection and carpet protetion plans and had to come back to have it applied. So we made an appointment to come in on saturday to have it done. But I expressed to Gary that weekends were not al that great for me to be without my truck....so Gary called me on Thursday and went way abouve and beond the call of duty. He came to my office in Windsor Locks and picked up my truck and drove it back to the dealership and had the work done and returned it to me. That was huge to me. Gary is a great salesman , no pressure just simply fantastic customer service . I have history with the old Enfield Ford all I will say is they were not nice. I made it a point to tell everyone about how bad they were. NOW you guys are 100% different at least sales I have not worked directly with service yet, that to I had a major issue with.... But we are now at a fresh start. I am so glad you guys took over and I am will to bet you have this before and will again. GREAT JOB !!!!!!!!!!!!!!! More

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Thank you for making this a very pleasant experience. I will be calling today to check, though, on the hesitation I have with the car on acceleration and for touch up paint. will be calling today to check, though, on the hesitation I have with the car on acceleration and for touch up paint. More

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I brought my new truck into Family Ford for issues with hood paint peeling Steve and Gary took care if sending pictures to Ford for repair same day got approved for work dropped off truck and repairs were hood paint peeling Steve and Gary took care if sending pictures to Ford for repair same day got approved for work dropped off truck and repairs were done in a days time also hood alignment was done great job. More

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I am completely satisfied with the service dept and have always received exceptional service. The service dept is one of the main reasons that I do business withe this dealer. ...sjk... always received exceptional service. The service dept is one of the main reasons that I do business withe this dealer. ...sjk... More

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