We never felt pressured by anyone.
Everyone we came in contact with was professional and cordial. A comfortable environment (well-designed space). Uber Hernandez was very helpful and
Everyone we came in contact with was professional and cordial. A comfortable environment (well-designed space). Uber Hernandez was very helpful and Mike Muscavage was most efficient, patient and understanding with the financing activity.
More
by AMRA311GAG
Verified Customer
Verified Customer
Dec 26, 2023 -
Coastal Kia responded
Thank you for the amazing review and heartfelt testimonial. We are thrilled to hear our Sales Manager, Uber Hernandez, and our Finance Director, Mike Mascavage, exceeded your expectations. Congratulations and enjoy. We are here if you need us.
1st time using this dealership / service dept.
Was very pleased and I will use them again in the future
Was very pleased and I will use them again in the future
More
by Bruce.hogan123
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2023 -
Coastal Kia responded
Great news! Thank you! We are thrilled to hear your first service visit went well. Thank you for the five star review and high marks for our Service Consultant Gary Nelson. We are here if you need us. Thanks again!
Great dealership.
Great employees. Great cars, great new logo, great location, great service. Always happy!
Great employees. Great cars, great new logo, great location, great service. Always happy!
More
by Stephanie T
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2023 -
Coastal Kia responded
Fantastic Stephanie! Thank you for the five star review and amazing comments. We love the feedback including, "always happy!" We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything.
Hands down the best Kia dealership I’ve been to (and I’ve
been to a lot since I’ve moved all over). Super friendly staff that always make me feel like a valued customer. They always take great care of my KIA
been to a lot since I’ve moved all over). Super friendly staff that always make me feel like a valued customer. They always take great care of my KIA Sportage!
More
by Corinnemonahan4
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2023 -
Coastal Kia responded
Wonderful news! Thank you for the five star review and compliments for our service team. We love your feedback including, "super friendly staff that always make me feel like a valued customer." Thank you for trusting our service team to take care of your Kia Sportage. We are here if you need us.
Everyone was very kind at this dealership and we’re able
to update me multiple times. This dealership is very customer oriented it seems
to update me multiple times. This dealership is very customer oriented it seems
More
by Ciara Jones
Verified Customer
Verified Customer
Service Price Transparency
Dec 20, 2023 -
Coastal Kia responded
Thank you! We appreciate the five star review and gracious comments. It was thoughtful of you to recognize our customer service culture. Please call us if you need anything. We love the feedback including, "everyone was very kind at this dealership and we're able to update me multiple times. " Thanks again!
I always receive the best service when I come to Coastal
Kia. Everybody, there is very friendly and helpful. I’ve worked with Gary Nelson a few times, and his service is impeccable.
Kia. Everybody, there is very friendly and helpful. I’ve worked with Gary Nelson a few times, and his service is impeccable.
More
by mrobinson1182
Service Price Transparency
Dec 12, 2023 -
Coastal Kia responded
Thank you for the five star review and gracious comments. We love the feedback including, "I always receive the best service when I come to Coastal Kia." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for mentioning Gary Nelson by name. We are here if you need us.
I always receive the best service when I come to coastal
Kia. Gary is great
Kia. Gary is great
More
by MROBINSON11820
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2023 -
Coastal Kia responded
Wonderful news! We appreciate the five star service review and compliments for our Service Advisor Gary Nelson. We love the feedback including, "I always receive the best service when I come to Coastal Kia." Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.
The employees are always friendly and professional.
However, I feel frustrated that after reaching out to the service department at Coastal Kia for a year, the root cause of why my hybrid, warning, lig
However, I feel frustrated that after reaching out to the service department at Coastal Kia for a year, the root cause of why my hybrid, warning, light and alarm comes on periodically cannot be discovered. I was just there, Tuesday, and after updates being performed and paying my $151.20 bill, the highway warning light an alarm came on again this morning. I feel unsafe in my car every time I see the warning and hear the alarm. It’s just inconceivable to me that no solution can be found by the Kia professionals.
More
by LORIANN5663
Verified Customer
Verified Customer
Other Employees Tagged:
Darren Gokey
Dec 08, 2023 -
Coastal Kia responded
We apologize for your frustration. We are here to help. Please call our Service Director John Wigger at 910-408-0100 to discuss your concerns. We look forward to your call. Thank you
Dec 08, 2023 -
Coastal Kia responded
Thank you, we are sharing your request with our Service Director John Wigger.
The service was great because my advisor was pleasant.
I also like the fact that they provide beverage and snacks in the waiting area as well as outlets to plug in your electronics. I felt the wait time f
I also like the fact that they provide beverage and snacks in the waiting area as well as outlets to plug in your electronics. I felt the wait time for my service to be completed was lengthy.
More
by MISSBRUNSON1987
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
If I chose the wrong adviser please correct because I want to make sure the one who helped me and checked me out gets the accolades because he was nice and informative.
Dec 08, 2023 -
Coastal Kia responded
Thank you! It was thoughtful of you to go online and rate your recent service experience. We sincerely appreciate the high marks for our Service Consultant Gary Nelson. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate your patience during your wait time. Please call us if you need anything. Thanks again!
Really clean and staff is very helpful and honest with
the time service is going to take
the time service is going to take
More
by carrionmitzi
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2023 -
Coastal Kia responded
Thank you! We sincerely appreciate the review. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. Thanks again!