Gary Nelson
Gary Nelson at Coastal Kia

Gary Nelson | Page 29

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.8
348 Reviews
4.8

348 Reviews

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348 Reviews of Gary Nelson

December 23, 2023

Dealership Rating
Employee Rating

We never felt pressured by anyone. Everyone we came in contact with was professional and cordial. A comfortable environment (well-designed space). Uber Hernandez was very helpful and More

by AMRA311GAG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Mascavage, Cody Hamilton , Uber Hernandez

Dec 26, 2023

Coastal Kia responded

Thank you for the amazing review and heartfelt testimonial. We are thrilled to hear our Sales Manager, Uber Hernandez, and our Finance Director, Mike Mascavage, exceeded your expectations. Congratulations and enjoy. We are here if you need us.

December 21, 2023

Dealership Rating
Employee Rating

1st time using this dealership / service dept. Was very pleased and I will use them again in the future More

by Bruce.hogan123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 21, 2023

Coastal Kia responded

Great news! Thank you! We are thrilled to hear your first service visit went well. Thank you for the five star review and high marks for our Service Consultant Gary Nelson. We are here if you need us. Thanks again!

December 16, 2023

Dealership Rating
Employee Rating

Great dealership. Great employees. Great cars, great new logo, great location, great service. Always happy! More

by Stephanie T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman , Darren Gokey, Tony Kirschner

Dec 20, 2023

Coastal Kia responded

Fantastic Stephanie! Thank you for the five star review and amazing comments. We love the feedback including, "always happy!" We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything.

December 15, 2023

Dealership Rating
Employee Rating

Hands down the best Kia dealership I’ve been to (and I’ve been to a lot since I’ve moved all over). Super friendly staff that always make me feel like a valued customer. They always take great care of my KIA More

by Corinnemonahan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman , Darren Gokey, Tony Kirschner

Dec 20, 2023

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for our service team. We love your feedback including, "super friendly staff that always make me feel like a valued customer." Thank you for trusting our service team to take care of your Kia Sportage. We are here if you need us.

December 14, 2023

Dealership Rating
Employee Rating

Everyone was very kind at this dealership and we’re able to update me multiple times. This dealership is very customer oriented it seems More

by Ciara Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2023

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. It was thoughtful of you to recognize our customer service culture. Please call us if you need anything. We love the feedback including, "everyone was very kind at this dealership and we're able to update me multiple times. " Thanks again!

December 11, 2023

Dealership Rating
Employee Rating

I always receive the best service when I come to Coastal Kia. Everybody, there is very friendly and helpful. I’ve worked with Gary Nelson a few times, and his service is impeccable. More

by mrobinson1182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2023

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "I always receive the best service when I come to Coastal Kia." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for mentioning Gary Nelson by name. We are here if you need us.

December 10, 2023

Dealership Rating
Employee Rating

I always receive the best service when I come to coastal Kia. Gary is great More

by MROBINSON11820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2023

Coastal Kia responded

Wonderful news! We appreciate the five star service review and compliments for our Service Advisor Gary Nelson. We love the feedback including, "I always receive the best service when I come to Coastal Kia." Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 08, 2023

Dealership Rating
Employee Rating

The employees are always friendly and professional. However, I feel frustrated that after reaching out to the service department at Coastal Kia for a year, the root cause of why my hybrid, warning, lig More

by LORIANN5663
Recommend Dealer
Yes

Other Employees Tagged: Darren Gokey

Dec 08, 2023

Coastal Kia responded

We apologize for your frustration. We are here to help. Please call our Service Director John Wigger at 910-408-0100 to discuss your concerns. We look forward to your call. Thank you

Dec 08, 2023

Coastal Kia responded

Thank you, we are sharing your request with our Service Director John Wigger.

December 07, 2023

Dealership Rating
Employee Rating

The service was great because my advisor was pleasant. I also like the fact that they provide beverage and snacks in the waiting area as well as outlets to plug in your electronics. I felt the wait time f More

by MISSBRUNSON1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: If I chose the wrong adviser please correct because I want to make sure the one who helped me and checked me out gets the accolades because he was nice and informative.

Dec 08, 2023

Coastal Kia responded

Thank you! It was thoughtful of you to go online and rate your recent service experience. We sincerely appreciate the high marks for our Service Consultant Gary Nelson. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate your patience during your wait time. Please call us if you need anything. Thanks again!

November 30, 2023

Dealership Rating
Employee Rating

Really clean and staff is very helpful and honest with the time service is going to take More

by carrionmitzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2023

Coastal Kia responded

Thank you! We sincerely appreciate the review. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. Thanks again!

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