Gary Nelson
Gary Nelson at Coastal Kia
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Gary Nelson

Service Consultant

Coastal Kia

6115 Market St
Wilmington, NC 28405

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4.8
125 Reviews
4.8

125 Reviews

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125 Reviews of Gary Nelson

April 15, 2024

Dealership Rating
Employee Rating

Coastal Kia is a very professional dealership. From customer service to the mechanics. I had an issue with my motor. Starting with Howard to Gary to Bob- these gentleman made sure the job was comp More

by JILLEKV73
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bob Tomlin, Chris Case , Howard- in Service dept.

Apr 15, 2024

Coastal Kia responded

Fantastic news! We sincerely appreciate the five star service review. It was thoughtful of you to mention Howard Ramsey, Gary Nelson and Bob Tomlin by name. We love the feedback including, "these gentlemen made sure the job was completed and done in a timely fashion. All were kind and professional!" Thank you! We sincerely appreciate the five star review.

April 14, 2024

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Experience was nice. My only negative experience is the number of emails I receive to complete a review on my service. More

by goodiemac70
Service Price Transparency
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Recommend Dealer
Yes
Apr 15, 2024

Coastal Kia responded

We sincerely appreciate the service review and helpful feedback. Please don't hesitate to reach out if you need us for anything. We are here if you need us. Thanks again!

April 12, 2024

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I was charged for a factory recalled part and also double charged for an oil change. More

by pkarson1
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Recommend Dealer
No

April 10, 2024

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Always professional. Reasonable wait times. Never too pushy with up-selling. I drive 100 miles and past two other Kia dealers to come to Coastal. More

by CHASEROBINSON1
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Recommend Dealer
Yes
Apr 10, 2024

Coastal Kia responded

Wow! Thank you for your loyalty and for making the long drive to see us. We sincerely appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia for your automotive service needs.

April 08, 2024

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Would not go to service way o er priced and customer service is terrible oeriod More

by EGDAVIS50
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Recommend Dealer
No

April 08, 2024

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They have a nice waiting area, service took a while but was the time they estimated, everyone was nice. A good experience. More

by RICHARDRICKLEFS
Service Price Transparency
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Recommend Dealer
Yes
Apr 09, 2024

Coastal Kia responded

We appreciate the review and gracious feedback. It was thoughtful of you to rate our service consultant Gary Nelson with such high marks. We are thrilled to hear you had a "good experience." Thank you for choosing Coastal Kia!

April 08, 2024

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Had a low tire and came to Coastal Kia without an appointment. Gary was great and getting me worked into their busy day. The tire was patched. His follow-up is much appreciated as well! More

by joanmpacifico
Service Price Transparency
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Recommend Dealer
Yes
Apr 09, 2024

Coastal Kia responded

Perfect! Thank you for the five star review and compliments for Gary Nelson and our service team. We are thrilled to hear we exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

April 07, 2024

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Employee Rating

Took way to long for a simple service l arrived at 11:30am and wasn't released until 2:45pm. I will take my car somewhere else next time. More

by aamlj74
Service Price Transparency
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Recommend Dealer
No

April 06, 2024

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They told me car would be ready by 1330 and it was done exactly at 1330. They are super efficient. More

by s_bryant90
Service Price Transparency
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Recommend Dealer
Yes
Apr 09, 2024

Coastal Kia responded

Great news! We are thrilled to hear our team met your expectations. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs.

April 01, 2024

Dealership Rating
Employee Rating

Communication by Darren throughout my Repair experience was great. Would highly recommend Coastal Kia for service. More

by CHRISDANKU
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Darren Gokey

Apr 02, 2024

Coastal Kia responded

Thank you for the five star review and for mentioning our Service Consultant Darren Gokey by name. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the high recommendations as well. Thank you for choosing Coastal Kia!

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