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Gary Nelson
348 Reviews
348 Reviews
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348 Reviews of Gary Nelson
Verified Customer
January 17, 2024
I was in town for the week of Christmas/New Years visiting family. The day before I left from Chicago (1,000 miles), I received the action directive for a recent recall notice. We scheduled the appoi visiting family. The day before I left from Chicago (1,000 miles), I received the action directive for a recent recall notice. We scheduled the appointment during the long drive, very conveniently. The morning of went incredibly smoothly, getting me in early and answering several questions I had about the recall and various other curiosities with my 2020 Stinger. They estimated 3-4 hours and offered a free shuttle back to my relatives, I decided to wait it out there. The car was finished in just over 2 hours, and they even completed an additional recall that I was unaware of. As a sales/customer service professional I was highly impressed with the “under-promise, over-deliver” approach I was met with. No additional costs, no runarounds, it was great. After my recent experience at our local Kia dealership (Gerald of Naperville), it is clear that they are a cut above most dealerships. My local experience was pretty miserable, leaving me to debate whether it’s worth driving the 2,000 miles round trip for every every servir. Thank you! More
by TJBERKIV
Other Employees Tagged: Darren Gokey
January 12, 2024
Bob and Gary were super helpful! I loved the helpful pricing for every service, and how understanding and commicative they were. Thank you for everything. I really appreciate it. I loved the helpful pricing for every service, and how understanding and commicative they were. Thank you for everything. I really appreciate it. More
by Sophia Jones
Other Employees Tagged: Bob Tomlin
January 07, 2024
The are usually fast and efficient and explain what is found during your inspection report. found during your inspection report. More
by msal614
Other Employees Tagged: Bob Tomlin, Sam Weisman , Darren Gokey
January 06, 2024
Beautiful facility. Bright, immaculately clean, very comfortable waiting room with coffee, water, snacks, WIFI, chargers. Great service dept professionals that keeps you Bright, immaculately clean, very comfortable waiting room with coffee, water, snacks, WIFI, chargers. Great service dept professionals that keeps you informed of the progress on your vehicle. Ready when they say it will be. More
by Steve G
January 06, 2024
Excellent,clean,and beyond what I have seen with other car sales rooms a ten in my book car sales rooms a ten in my book More
by JIMHAUGHEY1
Other Employees Tagged: John Wigger, Bob Tomlin, Sam Weisman , Darren Gokey, Tony Kirschner
January 06, 2024
Very professional. Totally informative. Positive guidance. Courteous. Friendly. A reassuring presence that exudes confidence in the Coastal Kia experience. Totally informative. Positive guidance. Courteous. Friendly. A reassuring presence that exudes confidence in the Coastal Kia experience. More
by duffer480
Other Employees Tagged: Darren Gokey
January 04, 2024
As always. My experience with Coastal Kia exceeded my expectations. My problem was a tire issue, and I was worked into a very busy day and the problem was handl My experience with Coastal Kia exceeded my expectations. My problem was a tire issue, and I was worked into a very busy day and the problem was handled very quickly. Still the Best auto service dealership anywhere. More
by JHDAVIS11
