Gary Opitz | Page 13

very professional battery replacement, rear brakes, and an oil change all done as requested and with the utmost expediency. I will always bring my Honda to this dealer battery replacement, rear brakes, and an oil change all done as requested and with the utmost expediency. I will always bring my Honda to this dealership!! More

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A Frustrating Service Department We needed a minor repair on our Honda and called the service department. We were quoted a price (parts, labor, & tax) and once they received the part We needed a minor repair on our Honda and called the service department. We were quoted a price (parts, labor, & tax) and once they received the part, we set up an appointment for the following week at 9:30 in the morning. The next week we received a message to confirm our 7:00 a.m. appointment. We called to inform them that our appointment was 9:30 and were told we would have to reschedule in two weeks. We called the customer relations manager about the problem and she assured us that we could keep the original 9:30 plan. A couple days later, the dealership calls to remind us of our 7:00 appointment. We called back and they insisted the service was scheduled for 7:00. We talked to customer relations again and she told us to come in at 9:30. The next day we get an email reminding us our 7:00 appointment. Add another round of this nonsense and you get the general idea that this company is in chaos. On arriving at service, the service tech then informs us of a price $78 higher than our quote. The reason? They service department quoted a price for the wrong part. Amazingly, however, they had the correct part.available and could still do the work. No offer to make any adjustments--just a take-it-or-leave-it attitude. We should have refused, but considering how many phone calls and time we had invested in this minor repair, we agreed to the work. I called the general manager a few days later in response to a satisfaction survey with Mungenast. He agreed to look into the matter and a couple weeks later, we received a check for $78. So kudos for that. However, in thinking about more service or replacing any of our four Hondas, I'd recommend going elsewhere. It's almost as if they don't want our business. More

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NEW VEHICLE PURCHASE Third new vehicle purchased from this dealership. It was another great experience. Joe Basler, our sales rep was great to deal with. We highly recomm Third new vehicle purchased from this dealership. It was another great experience. Joe Basler, our sales rep was great to deal with. We highly recommend this business! Joe Jackson More

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Service Advisor - Gary Opitz I wanted all to know about the courteous, friendly and knowledgeable advise I received from Service Advisor Gary Opitz. Gary treated me with respect I wanted all to know about the courteous, friendly and knowledgeable advise I received from Service Advisor Gary Opitz. Gary treated me with respect and excellent product knowledge. I spoke to Gary last March, during routine maintenance and liked him so much I asked for him for my last service, just last week. He is helpful and treats customers like they deserve to be treated. I will be asking for Gary for all my future needs. Service is a great way to keep a customer. Honda's are a great product but with advisor's like Gary, it's a good way to ensure customers stay in a Honda and it means a lot. Thanks Gary. More

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I was a little nervous about purchasing a new vehicle at first. I have dealt with a lot of pushy sales people and unfortunately expected the same runaround. I was pleasantly surprised throughout the entire first. I have dealt with a lot of pushy sales people and unfortunately expected the same runaround. I was pleasantly surprised throughout the entire process at St. Louis Honda. Josh Ulrich, my sales person, made me feel incredibly comfortable. It was a nasty day out so I figured I would just be looking at pictures of the cars and pricing...not the case. Josh walked me outside and showed me multiple vehicles that suited exactly what I was looking for, and then some. He even walked me back to speak with Gary Opitz, a service adviser, who assured me that I was in good hands. I didn't need that at this point, but it made me feel even more comfortable about this investment. The customer service was impeccable. Towards the finalizing of my purchase, a sales manager approached me and shook my hand thanking me for my business. Josh even got into my car with me before I left and explained all of the features my new car had to offer. An outstanding experience for me from start to finish. I will be purchasing my next vehicle from St. Louis Honda and will definitely recommend them to friends and family. More

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After I got a complete run around from West County Honda, it was so refreshing to find a dealership that was truthful and worked with us on the price of our new car. I also had an accessory put on and a cou it was so refreshing to find a dealership that was truthful and worked with us on the price of our new car. I also had an accessory put on and a couple touchups and their service department is super! Thank you Kurt and Gary. More

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I want to give you some feedback on how excellent your Service Advisors are. My experiences with all of them have always been terrific, so kudos to each of them. Furthermore, on my recent visit for mul Service Advisors are. My experiences with all of them have always been terrific, so kudos to each of them. Furthermore, on my recent visit for multiple services on my CRV, I was under Gary Opitz's care and advisement. He is probably one of the most professional, respectful, and action-oriented people I have ever interacted with. He is extremely knowledgeable, he ensures I understand everything, he explains the options, he works with me, and I trust him. He is so competent, that I always follow his advisement when it comes to my vehicle. Please remember, I have had great experiences with all your service advisors, and should have written a commendation or two before now, but I just spent a thousand dollars to get a lot of necessary work done on my 2002 CRV, and I am happy about it! I love my vehicle, and that Gary and all your Service Advisor's, 'have my back'. One final note, imagine your Service Center extremely busy, and Gary multi-tasking at Roadrunner grace and speed... well as I, or any client stands at the service desks, in a nanosecond Gary returns to the serene pace with the client, as if the place was slow as molasses and you are the only client. That's just brilliant. I don't know how he does that, but the way he handles heavy traffic in the Service center is that of a natural born leader. Please commend him on his excellence. More

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