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Gary Vogt
121 Reviews
Dealership Experience
17 yrs, 7 mos
Industry Experience
51 yrs
Languages Spoken
English
121 Reviews of Gary Vogt
May 24, 2020
Very disappointed in the customer service brought my 2012 tahoe in to have DVD player assessed as it wasn’t reading discs and it was covered by my extended warranty. I was immediately told I needed to get tahoe in to have DVD player assessed as it wasn’t reading discs and it was covered by my extended warranty. I was immediately told I needed to get a rental car in order for the ticket remain open to allow them to fix my vehicle. After the nightmare of getting to the rental Company and not to mention the money unexpectedly spent, I received a text message 5 hours later telling me they don’t know what’s wrong with it but GM won’t replace the system because my car was so old and that I could come pick up my car !!!! I wish they would have allowed me to stay For my appointment like I intended too, while they tried to assess my vehicle. Wasted my time and money and didn’t even get a complimentary car wash for the hassle. More
by Makara
May 09, 2020
Change of oil for my new Silverado FREE...and also get replace parts that get damage by air freshener in the ac panel. Thanks so much replace parts that get damage by air freshener in the ac panel. Thanks so much More
by Perezlunalinda
Verified CustomerOther Employees Tagged: Juan Flores
April 30, 2020
Great service, good customer advocate, I will recommend anyone who want to buy a new car or truck , thanks for all the help and the experience anyone who want to buy a new car or truck , thanks for all the help and the experience More
by rivera.carlos.cnr
Other Employees Tagged: Tommy Farruggio, Juan Flores, Brian Rabeau , Mazin ”MAZ” Altuama, Kat McCurdy, Howard Nardin
April 26, 2020
No one from the service department will call me back to take care of the IOU. I have called three times and ask for someone from the service department to call me. take care of the IOU. I have called three times and ask for someone from the service department to call me. More
by elvisnjerrylee
Other Employees Tagged: Tommy Farruggio, Phillip Goodpaster, Brian Rabeau , Kat McCurdy, Howard Nardin
April 26, 2020
Everyone was awesome at Ferman from getting me a loaner vehicle to my advisor assistance the great repair. I also felt everything was sanitized. Awesome! vehicle to my advisor assistance the great repair. I also felt everything was sanitized. Awesome! More
by LJS4th
Other Employees Tagged: Brian Rabeau , Kat McCurdy
February 28, 2020
2018 Impala that honestly should have never been on the lot as “certified”. Trunk liner was hanging lose, tire was bad/unbalanced, brake was rubbing, battery was leaking, and only had 1 of 2 key fobs. I lot as “certified”. Trunk liner was hanging lose, tire was bad/unbalanced, brake was rubbing, battery was leaking, and only had 1 of 2 key fobs. I purchased with the agreement that these items would be fixed as soon as possible. Ultimately these times were resolved but it took me 6 days and numerous calls to the dealership, texts to salesman personal cell, and finally showing up In person at the dealership to get the attention and appointment for service I needed and was promised. Once scheduled it took 2.5 days to resolve the matters that honestly should have never had to begin, nor taken as long as they did. Additionally would have been nice to have the car exterior cleaned with gas tank topped off upon pickup considering the hassle I had to get items resolved on a car that was supposed to have already been “certified”. Between myself and my family we have purchased at least 9 vehicles from this dealership, but this experience has certainly not be enjoyable to say the least. I am extremely disappointed in how this recent experience has played out. The only positive comment I will provide is for the service rep Gary Vogt, who was professional, courteous and kept me informed of status as expected. More
by dhyde2006
Other Employees Tagged: Juan Flores , Sales Ernie Taylor
February 21, 2020
Great job overall! Gary got me in touch with a sales rep right away while Jeremy and Ty had every answer to my questions. I am very pleased and grateful for those gentlemen. right away while Jeremy and Ty had every answer to my questions. I am very pleased and grateful for those gentlemen. More
by Dan
Other Employees Tagged: Jeremy Dye, Ty Patton
October 07, 2019
Service With Gary Vogt! As always, from beginning with Gary, to the end with Gary, the Service Department was amazing. I chose to wait at the dealership, but due to the conv As always, from beginning with Gary, to the end with Gary, the Service Department was amazing. I chose to wait at the dealership, but due to the convenient Waiting Area and Wifi access, it was as though I was sitting at my desk! :-) More
by Susan
September 21, 2019
Outstanding service Gary Vogt did an Outstanding job servicing my 2017 Chevrolet Impala .Gary is very professional.Thank you Gary ,and the staff at Ferman chevrolet.Deal Gary Vogt did an Outstanding job servicing my 2017 Chevrolet Impala .Gary is very professional.Thank you Gary ,and the staff at Ferman chevrolet.Dealership. . More
by Paul
September 03, 2019
great Customer service is always good - my service Advisor Gary Vogt always has everything ready to go He is on top of all that has to be fixed -my husband Customer service is always good - my service Advisor Gary Vogt always has everything ready to go He is on top of all that has to be fixed -my husband also brings his truck in for service -he also has a CHEVY EQUINOX More
by Joey1246
Other Employees Tagged: Ernie Taylor
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