Gavin Barnes | Page 6

Was a pleasure to work with. Great experience. Gavin and Austin are the guys to go to. Very helpful. Great experience. Gavin and Austin are the guys to go to. Very helpful. More

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A small, no frills dealership with old fashion values. From the time we walked in to leaving with our new car we were treated with the best customer service. Gavin was top shelf, kind, helpful and very kn From the time we walked in to leaving with our new car we were treated with the best customer service. Gavin was top shelf, kind, helpful and very knowledgeable about the vehicle. We will spread the word about this hidden gem of a dealership. More

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Definitely the best buying experience ever Joe went above and beyond and offered me a once in a lifetime deal for our bmw and beyond and offered me a once in a lifetime deal for our bmw More

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Absolutely positive experience at Ken Ganley Ford Norton. Gavin was efficient, went above and beyond what was expected, and made my time there great. Gavin was efficient, went above and beyond what was expected, and made my time there great. More

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I enjoyed working with Gavin. He was immensely helpful and respected my needs as the customer. I am super excited about my new Expedition and I will definitely be a repeat custo He was immensely helpful and respected my needs as the customer. I am super excited about my new Expedition and I will definitely be a repeat customer if the sales experience remains consistent. More

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I love this dealership! I’ve been with Ganley since 2019. Every one is so nice and helpful! Desmond is my favorite. I’ve been with Ganley since 2019. Every one is so nice and helpful! Desmond is my favorite. More

by teyathomas Verified Customer Verified Customer

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Gavin was very professional and helpful. I would recommend him to anyone looking to purchase a vehicle I would recommend him to anyone looking to purchase a vehicle More

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Gavin was professional and provided timely communication throughout the buying process. Ken Ganley Ford management employ dishonest tactics that are questionable. The Finance Manager required my SSN eventho throughout the buying process. Ken Ganley Ford management employ dishonest tactics that are questionable. The Finance Manager required my SSN eventhough I had approved financing and a check from my credit union. The FM bullied me into giving my SSN or he would not approve the purchase. I drove 5 1/2 hours from MD to OH to make this puchase and conveyed the day before I arrived the I was not providing my SSN and was not interested in other financing options from the dealership. After filling out the credit union check and giving it to the FM he demanded SSN sighting the Patriot Act requires I give SSN. I contacted a lawyer friend who did some quick search and told me the dealership does need my SSN unless I am seeking financing through the dealership, stating attorneys from both the National Automobile Dealers Association (NADA) and the National Independent Automobile Dealers Association (NIADA), say that the Patriot Act does not require dealers to run a credit report on customers who pay cash or are not seeking financing through the dealership. He advised me to walk away or if I wanted to make the purchase give my SSN and clearly state I do not approve or give Ken Ganley Ford authorization to pull or run my credit. Ken Ganley Ford agreed they would not run or pull my credit. That's what did. I will monitor my credit to see if Ken Ganley Ford ran my credit and file a complaint with the appropriate authorities. I will file a general complaint with the BBB and other agencies hoping Ken Ganley Ford stops this dishonest practice. More

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Did my shopping entirely on line. Excellent website with lots of details and great gold certified selection. Gavin went extra mile. Excellent website with lots of details and great gold certified selection. Gavin went extra mile. More

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Wonderful experience we had today ! Will definitely be coming back in the future. Gavin was very attentive and answered all our questions to the best of his ability. And we had such a p Will definitely be coming back in the future. Gavin was very attentive and answered all our questions to the best of his ability. And we had such a personal experience. More

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