Gavin Fano
Gavin Fano at Klaben Ford Lincoln

Gavin Fano | Page 2

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
207 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

9 yrs, 4 mos

Languages Spoken

English English

5.0

207 Reviews

Write a Review

207 Reviews of Gavin Fano

September 02, 2026

Dealership Rating
Employee Rating

Purchased and have had all of my services performed here. I pass another Ford dealership to get the Klaben. Everyone is professional and respectful. More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Becker

August 25, 2026

Dealership Rating
Employee Rating

I would like a call to discuss my concerns please. Rob Burmeister 330-631-8722 More

by rob.burmeister83
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 25, 2026

Klaben Ford Lincoln responded

Rob, Thank you for your review of your recent experience at our service facility. And thank you for the time this evening! The 5-Star rating is much appreciated, but your comments after we talked prove that we could have done better. We welcome feedback and read every review, as they are a great resource for coaching and counseling with our team. Just know that when we promise a customer something and don't follow through, putting them in a position of being less than completely satisfied, we take it to heart. Please continue to hold us accountable and our commitment to you is that we will continue to work at getting better at meeting, and hopefully exceeding your expectations. I and the entire Klaben team remain at your service. Aaron Heinlein 330.352.1925 aheinlein@klaben.com

August 14, 2026

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Gavin was very helpful in getting my car battery replaced and keeping me on the road. More

by Dee Kaye
Service Price Transparency
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Recommend Dealer
Yes

August 10, 2026

Dealership Rating
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Great service as always! Gavin has been a pleasure to work with, quick and reliable! Maintenance was taken care of and haven’t had any further issues! More

by matthewmiller579
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr

August 07, 2026

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I was very impressed with Gavin's attention to my minor scheduled maintenance. This is now my dealer of choice. More

by bpg714
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Recommend Dealer
Yes

July 20, 2026

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Took my pick up truck immediately for service after mechanical issue. Sean, Anthony, and Gavin were all outstanding. In fact, Anthony was directing while on vacation. That's going above and beyond the More

by PILLA.JOSEPH
Service Price Transparency
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Recommend Dealer
Yes

July 17, 2026

Dealership Rating
Employee Rating

They are a well organized dealership with knowledgeable, long term employees. Will be even better once construction is completed. More

by david.petrilla
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

July 11, 2026

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Once again, I have to review my Ford dealership, Klaben Ford of Kent. I had to take my Ranger in for transmission problems ….after diagnosing found that the transmission needed rebuilt or replaced. I was s More

by Danelson393
Service Price Transparency
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Recommend Dealer
Yes

July 10, 2026

Dealership Rating
Employee Rating

The klaben family really care about you Rich and i have never personall met each other but working with mike cooney they took great cart of me several times my servic advisor gave is very clear on what nee More

by Adibarto
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

July 07, 2026

Dealership Rating
Employee Rating

When I saw the Maverick it had a stop sale because of a recall Tyler kept me updated and when we finally came in to do the paperwork as muck trouble as he and Jen from financing had with the system they ke More

by Carol Kellar
Sales Price Transparency
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Recommend Dealer
Yes
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