Gavin Fano

Gavin was an excellent person to work with took care of all our needs and went above for us. all our needs and went above for us. More

by kwilkins1 Verified Customer Verified Customer

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Excellent service from the time I arrived until everything was resolved. Issues did come up during service and was handled in a very professional manner. I explained to management by phone and emai everything was resolved. Issues did come up during service and was handled in a very professional manner. I explained to management by phone and email that I will return to Klaben for future service. More

by GMoore Verified Customer Verified Customer

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Responsive to customer needs and concerns. Very polite and courteous. Kept me informed of progress and when work will be completed. Very polite and courteous. Kept me informed of progress and when work will be completed. More

by MATTHEWMORAVEC0 Verified Customer Verified Customer

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In the past, I normally deal with Tyler. I was happy to hear he got a promotion! Gavin was very helpful and knowledgeable, and I look forward to our next conversation. The Klaben team I was happy to hear he got a promotion! Gavin was very helpful and knowledgeable, and I look forward to our next conversation. The Klaben team is always respectful and helpful- keep up the good work everyone! -Billy More

by Wrd8 Verified Customer Verified Customer

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Gavin really when out of his way to assist me with getting my vehicle serviced. I have never felt so prioritized as a customer, which is greatly appreciated. He took the time to call me with updates t getting my vehicle serviced. I have never felt so prioritized as a customer, which is greatly appreciated. He took the time to call me with updates throughout the week to keep me updated. I appreciate this due to with car repairs/servicing, you wait around and hear nothing. I didn’t have my car for about two weeks which I didn’t mind. Ava, the Enterprise Specialist, also exceeded my expectations with service. I really hope to see Gavin do well within this business, you don’t run into people like that everyday that want to help you. I wish for nothing less than the best for him! I love Ford! More

by Williams1 Verified Customer Verified Customer

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Great experience, Gavin got my mustang serviced fast and before the estimated completion time. Thank you. before the estimated completion time. Thank you. More

by psm2693 Verified Customer Verified Customer

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They did their best to expedite the repairs for me. Gavin kept me well informed. Gavin kept me well informed. More

by indavktn Verified Customer Verified Customer

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Gavin did a great job. He answered all my questions, and they had my car finished faster than anticipated. Great job Klaben! I would recommend Klaben to anyone interested i He answered all my questions, and they had my car finished faster than anticipated. Great job Klaben! I would recommend Klaben to anyone interested in buying a vehicle. More

by sherri Verified Customer Verified Customer

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I got to appt and no one was available to check me in and I had to wait several minutes for someone to acknowledge me. When I picked up my car once again no one was available and had to wait a while to get I had to wait several minutes for someone to acknowledge me. When I picked up my car once again no one was available and had to wait a while to get checked out. I came within 15 min of the call stating it was ready. I did not do anything with Gavin even though he was my advisor. Other advisors stepped in and helped me. More

by Todson Verified Customer Verified Customer

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Gavin Fano, the service writer was very helpful and explained the repairs and was constantly keeping me updated. He quickly found me a rental car and I was in it within 20 minutes of dropping my vehicl explained the repairs and was constantly keeping me updated. He quickly found me a rental car and I was in it within 20 minutes of dropping my vehicle off. Although they had to take apart the dashboard and headliner to replace the radio parts, the vehicle was returned in excellent condition. Once again, I want to stress how important it was that Gavin kept me updated almost on a daily basis! Excellent five star rating for this service at Klaben Ford! More

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