Gavin Fano

I dropped my truck off for an appointment with Kim. Kim was not at her desk but Gavin immediately jumped in and said I’ll get you checked in for Kim she’s with a customer. Shortly following my appoin Kim was not at her desk but Gavin immediately jumped in and said I’ll get you checked in for Kim she’s with a customer. Shortly following my appointment I received an email from Kim with an update and a video of my multi point inspection. The video was new for me and I really appreciate the extra steps to keep me informed of what is going on with my truck. More

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Very clean and everyone wanted to help. The was working together efficiently and in good spirits. I enjoyed the experience. The was working together efficiently and in good spirits. I enjoyed the experience. More

by PRMAXWELL Verified Customer Verified Customer

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Had an excellent experience. Gavin was very helpful and courteous and took the time to explain everything. Gavin was very helpful and courteous and took the time to explain everything. More

by m.mlong Verified Customer Verified Customer

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Very professional courteous All of our questions were answered in a timely manner. The service department is quick and efficient answered in a timely manner. The service department is quick and efficient More

by mary.nagy Verified Customer Verified Customer

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They went above and beyond helping me and I so appreciate I’m so happy ❤️ I’m so happy ❤️ More

by pfa616 Verified Customer Verified Customer

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Just made our 4th purchase of a vehicle from Klaben Ford Lincoln of Kent. Every team member that my wife and I interacted with were cordial, professional, friendly, warm, and customer focused. We have wor Lincoln of Kent. Every team member that my wife and I interacted with were cordial, professional, friendly, warm, and customer focused. We have worked with Mike Cooney on each purchase and we have also received great service and support from Roscoe Woodberry, Revawn Wilson, Kim Wolfram, Gavin Fano and we also had the pleasure of meeting David Klaben. The support folks behind the desks in the service and parts department are also amazing and very customer focused. It is the sales excellence and the ongoing service support that brings us back-now for our 4th purchase! More

by DavidM0604 Verified Customer Verified Customer

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Even in the most difficult of decisions regarding car repair they were very honest and helpful. repair they were very honest and helpful. More

by shushumary Verified Customer Verified Customer

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It’s been an awesome experience and staff are very helpful and friendly to work with helpful and friendly to work with More

by wrowland Verified Customer Verified Customer

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Easy to schedule, timeframe worked well and finished when expected. Customer service is top notch. expected. Customer service is top notch. More

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Gavin is very professional, knowledgeable , and very helpful. All my concerns were addressed and answered. helpful. All my concerns were addressed and answered. More

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