Gavin Fano

Always great service at Klaben. Fast, friendly, and reliable; my service rep, Gavin, is always great. Fast, friendly, and reliable; my service rep, Gavin, is always great. More

by Marc Lee Shannon Verified Customer Verified Customer

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I had an excellent experience with Ford service, particularly Gavin Fano, who helped me through the process. He was polite, professional, and very considerate throughout. All of the staff seem e particularly Gavin Fano, who helped me through the process. He was polite, professional, and very considerate throughout. All of the staff seem exceptionally well trained: in addition to telling you where something is, they actually walk over with you to make sure you find it, and wait to be certain that you're taken care of. The service experience was excellent. More

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Great service from Gavin but there is an issue with Klaben. I believe the are in need of a software guy to help them out with programming of the different modules that run the vehicle. I had a factory Klaben. I believe the are in need of a software guy to help them out with programming of the different modules that run the vehicle. I had a factory tow package installed by Klqben, but it appears that only part of the programming was completed. There are no tow functions in Sync4 except for the trailer light test and the trailer check list. I believe the trailer sway options should be in there as well. Also I have asked them to turn on the built in Alexa and they say they can’t do it. I believe the software is there and both just need to be turned on. More

by timfoster_7 Verified Customer Verified Customer

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Had a great experience pick up and delivery was super convenient Gavin was good to work with. convenient Gavin was good to work with. More

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Joe is very professional and updated me on the process of the work being done! the work being done! More

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Does what is expected and more. He is one of the main reasons we buy new vehicles ever 2 years now from Klaben He is one of the main reasons we buy new vehicles ever 2 years now from Klaben More

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Klaben has always taken care of my service needs. Gavin has always listened to my concerns and informed me of the problems then explained the problems that need to be addressed. I appreciate the one Gavin has always listened to my concerns and informed me of the problems then explained the problems that need to be addressed. I appreciate the one on one personal interaction that develops trust in the dealership. The dealership is efficient in their intake system. The lounge is pleasant to wait in. They keep you informed during the wait. Highly recommend this dealership. More

by equusklear Verified Customer Verified Customer

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Normal service advisor was busy, started my appointment for the other guy. Courteous. And friendly for the other guy. Courteous. And friendly More

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Mike and the entire Klaben team have always gone above and beyond to take care of me, no matter how big or small the issue with my car may be. I’ve been a loyal customer for over 10 years, and there’s a r and beyond to take care of me, no matter how big or small the issue with my car may be. I’ve been a loyal customer for over 10 years, and there’s a reason I continue to come back—I know that when I bring my car to Klaben, the problem will be taken seriously and taken care of the right way. In today’s economy, when it can sometimes feel like dealerships are more focused on making money than taking care of their customers, Klaben truly stands apart. I have never felt taken advantage of or like I was just another customer walking through the door. Mike and the team have always been honest, helpful, and genuinely focused on making sure I’m taken care of. After more than a decade of trusting them with my vehicles, I can confidently say I wouldn’t go anywhere else. Thank you, Mike and the entire Klaben team, for always putting your customers first and for continuing to provide the kind of service that keeps people coming back year after year. It is truly appreciated! More

by Jasmina Verified Customer Verified Customer

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Tucker was friendly and efficient! Had everything in order at pickup and explained that the interim PCM software update for a pending recall was already installed and I will be contact Had everything in order at pickup and explained that the interim PCM software update for a pending recall was already installed and I will be contacted when the real hardware fix is available. More

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