Gavin Lawson | Page 16

I was originally told I would be updated each week. Never happened unless I reach out for an update I had to initiate the call. I was always sent to voicemail. I truly feel he is not a nice person, Gav Never happened unless I reach out for an update I had to initiate the call. I was always sent to voicemail. I truly feel he is not a nice person, Gavin Lawson. Reaching him was a huge challenge. I ask him if has talked to ford, you to me no but I could. So I did ford told me a different story then what Gavin had been telling me. Gavin over the phone made me feel stupid and reprimanded me like was a kid, attempts to figure out what’s actually wrong with my truck and what’s it actually gonna take I started talking to John service manager. I asked John if there is an aftermarket part and he said he would check into it and John at that point made me feel that I was a person and a customer. Still to this day no wonder if his service department people met me when I picked up my truck. My truck window has so much dust and fingerprints on it for being in your lot for over several several months and I’m not sure why that was because I didn’t have fingerprints on my windshield on the inside but I left it there, but Gavin still hasn’t called me to see how my truck has been nothing so to make a long story longer probably will never come back to for SKYLINE FORD because of the service Gavin gave me and made me feel like customers aren’t worth anything for lack of better words at least that’s how he made me feel and him being a representative for SKYLINE FORD that’s my opinion, and it’s been very sad in that case . I’ve called the service department since I picked up my truck and no one has called me back regarding the condition mess in the cab to this date More

by Jeff Verified Customer Verified Customer

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Amazing service team! Vince, John M, Art, are awesome employees! Willie is awesome! Chris H. Brandon Y in part's and Bryan fantastic people! Love the Donofrio's! Vince, John M, Art, are awesome employees! Willie is awesome! Chris H. Brandon Y in part's and Bryan fantastic people! Love the Donofrio's! More

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Great experience. Great fun for the quick assistance and the honesty. He was pleasant and helpful. Great fun for the quick assistance and the honesty. He was pleasant and helpful. More

by jesse.m.brock Verified Customer Verified Customer

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Courtesy, respectful and they listened to me. Very understanding to my wants and needs. I’m positive I will use them again. Very understanding to my wants and needs. I’m positive I will use them again. More

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Great customer service with a team that actually cares about their customers. Service department is organized and scheduling is easy. about their customers. Service department is organized and scheduling is easy. More

by Dan.Delgado Verified Customer Verified Customer

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Friendly and quick service. Nice to make an appointment and have the service begin on time and completed so quickly. Nice to make an appointment and have the service begin on time and completed so quickly. More

by grbaucom Verified Customer Verified Customer

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Rich was very helpful and very easy to work with. Fast and friendly service. Great work Fast and friendly service. Great work More

by courtney.tagwerker Verified Customer Verified Customer

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Very helpful, the entire experience was comfortable, your staff seemed to enjoy what they were doing, and they were very helpful. staff seemed to enjoy what they were doing, and they were very helpful. More

by Kathipeterson0 Verified Customer Verified Customer

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I used to hate coming into this dealership so much that I took my business to another dealership. The previous service manager was a xxxxing xxxxxxx and made up some xxxxxxxx so I wouldn’t get a warranty iss took my business to another dealership. The previous service manager was a xxxxing xxxxxxx and made up some xxxxxxxx so I wouldn’t get a warranty issue fixed. Nobody wants to feel like they are getting hassled or hustled. Gavin has been great, he helped me fix the exact same issue I brought before. Except without the xx. I had some issues with the truck right after picking it up with a ton of smoke. Got my truck back in right away and set me up with a rental car. Sure it was an inconvenience for a week, but you guys did everything you could to make it work, and gave me a car to use which made all the difference. So good job Gavin and new service manager. Someone buy those guys a beer. More

by Pete Sigrah Verified Customer Verified Customer

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Cost average , could be a little more informative seems you just get the basics as far as service goes. Overall ok didn’t seem to make a huge difference to get plugs change still a little rough like to kno you just get the basics as far as service goes. Overall ok didn’t seem to make a huge difference to get plugs change still a little rough like to know details to get my rig running it’s best More

by kimpel1973 Verified Customer Verified Customer

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