Gavin Lawson | Page 5

Gavin was super helpful, communicated well, and did his best to get my car back to me as soon as possible. Thank you best to get my car back to me as soon as possible. Thank you More

by CSAMBLE Verified Customer Verified Customer

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This dealership has had two of my Ford Broncos for 3 months and I have received no communication from them in addition they have pushed back my service start date multiple times. I am extremely disappo months and I have received no communication from them in addition they have pushed back my service start date multiple times. I am extremely disappointed with the communication and management staff. I even reached out to the GM Octavio and received no response. More

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My car needed a new seatbelt and I was told they were not able to get the part from Ford and other dealerships would not sell to them. I really needed this fixed because I have captain seats in the back of m able to get the part from Ford and other dealerships would not sell to them. I really needed this fixed because I have captain seats in the back of my explorer and one seat was unusable because the seatbelt was broken. Gavin told me part was back ordered indefinitely so basically I was out of luck. He offered no alternative solutions (or even hope) This was unacceptable to me so after thought, I decided I would need to get the part myself so I asked Gavin to print out a list of dealers who had the part I needed. I called and ordered the part from a dealership in Medford (who overcharged me for shipping, I asked to be reimbursed the cost of shipping , Skyline said no). After I had the part in hand, it took several days to make an appointment to have part installed. I was told Gavin needed to schedule the appointment and after calling a couple days and leaving messages and him not returning my calls, I finally asked to speak with a manager and he was able to get me scheduled and it was another week before they could get me in. Even though I paid Skyline to replace the part, I felt I did some of the work myself by getting the necessary part. I do not feel “taken care of” like I have been in the past with the service department If I could get the part and was determined to do so, why couldn’t Skyline Ford?? Side note: while at the dealership I noticed a sign on wall stating if customer dropped off car the night before to offer delivery of vehicle after service was done. I commented on this saying I didn’t know they offered this service because it was not offered to me. Service employees did not respond. Another issue, my daughter would like to purchase an AWD Hybrid Maverick, which comes out in 2025. She emailed sales manager Adam, inquiring about ordering one and she has not heard back from him and it’s been several weeks. Now she’s considering buying a Subaru After receiving excellent service from Skyline Ford for years, I’m disappointed in their service lately. We’re wondering what’s changed with them?? More

by Marena Pereyra Verified Customer Verified Customer

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I've gotten good service with my Ford EcoSport. Sometimes it's hard to get in quickly. Price is fair, and the location is easy to find. Sometimes it's hard to get in quickly. Price is fair, and the location is easy to find. More

by Hopkinsbe29 Verified Customer Verified Customer

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They are efficient and always do a good job. The main reason I keep coming back is I trust them. They always seem to be very honest about any work that needs to be done on my car. The main reason I keep coming back is I trust them. They always seem to be very honest about any work that needs to be done on my car. More

by LEEANNECLAR Verified Customer Verified Customer

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The service performed was good, quick and efficient. Would highly recommend to anyone looking for service. Would highly recommend to anyone looking for service. More

by Gavinasman100 Verified Customer Verified Customer

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skyline service department staff are always friendly and help you with your needs way t o go guys keep up the great work help you with your needs way t o go guys keep up the great work More

by stacey scharff Verified Customer Verified Customer

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Honestly, I have used the service department a few times, and I have been satisfied. However the last time I left my vehicle, they called me and said it would be a 6 hour fix, I didn't get my car back for 10 and I have been satisfied. However the last time I left my vehicle, they called me and said it would be a 6 hour fix, I didn't get my car back for 10 days! Then I drive to the store and when I came out it wouldn't start, I had to get a ride home. Turns out they didn't retighten the battery cables! I won't go back! Between the car rental and repair bill it's not worth it. I'm trading in the Ford for a Toyota! More

by Klemmconnie Verified Customer Verified Customer

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They were very attentive. I felt they did a very good job. Going over all the details after the job was finished I felt they did a very good job. Going over all the details after the job was finished More

by GERALDGOHEEN Verified Customer Verified Customer

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Vince is amazing and the key to our relationship with the dealership. Thank you very much. dealership. Thank you very much. More

by WNG4 Verified Customer Verified Customer

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