Gavynn Norris | Page 5

Arrived late Friday afternoon needed oil change had no reservation Service Consultant Gavynn Norris got be in and took care of the oil change, tires rotation and a wash within a hour. Very happy with the reservation Service Consultant Gavynn Norris got be in and took care of the oil change, tires rotation and a wash within a hour. Very happy with the service. More

by Lkjbarber Verified Customer Verified Customer

Print

My experience was less than I would have expected. My transmission wasn't working properly, still under warranty, as it's a 2024 vehicle. My main issue was I wasn't offered a loaner vehicle while my c My transmission wasn't working properly, still under warranty, as it's a 2024 vehicle. My main issue was I wasn't offered a loaner vehicle while my car was being 'diagnosed', but then was fixed after the fact. With a warranty and a bulletin pertaining to the issue that my vehicle was having I should have been offered a solution for not having my vehicle. I had to borrow a vehicle for almost 2 weeks. Thankfully I had that option. For an issue that was not in my control, under warranty, and that Chevrolet sent a bulletin out for, I should have been set up with a loaner vehicle as I still had to get to my job and run errands, as most people do. With that being said, the shuttle to and from was nice, but not enough. The service department was nice enough, I just feel like I was put in a position, without a vehicle, that wasn't necessary. Would I return here? Probably only out of convenience of location. Staff was nice. In my opinion, the dealership just needs to make better accommodations for its customers. More

by meganquessenberry Verified Customer Verified Customer

Print

Had a recall on my Chevy Suburban 21. Everything was done in 3-4 days, from ordering a part to scheduling an appointment and installing it. Gavynn was the guy taking care of it. 5 stars. Everything was done in 3-4 days, from ordering a part to scheduling an appointment and installing it. Gavynn was the guy taking care of it. 5 stars. More

by IHARSIMRAN30 Verified Customer Verified Customer

Print

My 2500 GMC Sierra needed some TLC, myGMC App had no opening appointments on 03/13/2026 so I called service advisor Gavynn, dropped my truck off at the service center around 9:00am and before I knew it opening appointments on 03/13/2026 so I called service advisor Gavynn, dropped my truck off at the service center around 9:00am and before I knew it my truck was ready. Great service team. Thanks again Gavynn Norris. More

Print

This was my first time at Tom Clark for an oil change. Their customer service was spot on. I will recommend them to my friends. Their customer service was spot on. I will recommend them to my friends. More

by neheath Verified Customer Verified Customer

Print

I brought the car for 2 things Tuesday. They fixed the steering assist is reduced error & sent it home saying they fixed whatever caused the engine light to be on. Today, Wednesday, the eng They fixed the steering assist is reduced error & sent it home saying they fixed whatever caused the engine light to be on. Today, Wednesday, the engine light is on. I assumed after $2200 spent yesterday, this would be fixed. It is doubtful I will use your service department again. More

by NANADEBBIER Verified Customer Verified Customer

Print

Very helpful, polite, and fixed all issues that were brought to them. Gavynn was communicative and responsive through the entire process. brought to them. Gavynn was communicative and responsive through the entire process. More

by S.NEEDLEMAN Verified Customer Verified Customer

Print

My car was there last week for a repair. An “O” ring was missed, I had to bring the car back. It was a free fix, but they had me bring the car at 7:30am, at 11:18 AM they still hadn’t looked An “O” ring was missed, I had to bring the car back. It was a free fix, but they had me bring the car at 7:30am, at 11:18 AM they still hadn’t looked at the car . Service was slow, and I had to call them at 2PM to get a status on the car. It was finished and they sent a driver for ride back to dealer at about 3. NORMALLY service is EXCEPTIONAL , but yesterday it was wasn’t. I went all day without transportation. None of things I wanted to do got done. More

by OBEDDOG Verified Customer Verified Customer

Print

Although I have only used the dealership twice since the change of ownership, and both times were only for routine service, the customer care is still on point. Still courteous and service done in a timely change of ownership, and both times were only for routine service, the customer care is still on point. Still courteous and service done in a timely manner. More

by DAVIDCARRIER65 Verified Customer Verified Customer

Print

I appreciate the professionalism and timely manner. Very good service Thank you very good service Very good service Thank you very good service More

by roiridge Verified Customer Verified Customer

Print