Gena Sanchez | Page 7

I've always had a good experience at Lake Ford's service department/body shop. They've always been straight forward & honest and have even bent over backwards to assure a good experience. They've earn my t department/body shop. They've always been straight forward & honest and have even bent over backwards to assure a good experience. They've earn my trust & business. More

by JETMCCURDY Verified Customer Verified Customer

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Technician was knowledgeable and helpful.Service Technician was knowledgeable and helpful. Service performed was complete and quick. Dealership service area was very clean as well as the waiting ar Technician was knowledgeable and helpful. Service performed was complete and quick. Dealership service area was very clean as well as the waiting area. I would definitely bring my Explorer back for service in the future. More

by GOLFDOCTOR18 Verified Customer Verified Customer

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Great service! Friendly and fast process! Lake Ford took care of me when really needed it! They treated me like family and it was a pleasure working with the collision dept. care of me when really needed it! They treated me like family and it was a pleasure working with the collision dept. More

by suzanneschlicht11 Verified Customer Verified Customer

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The service was great. The work performed looked very professional. I would.recommend Lake Ford to anyone looking to buy a vehicle. Thank you for your help. professional. I would.recommend Lake Ford to anyone looking to buy a vehicle. Thank you for your help. More

by eichner6 Verified Customer Verified Customer

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Great service right off the beginning. Easy to work with, everything was done for me. No hassle, just smooth sailing. Thanks Ford! We enjoy our suv everything was done for me. No hassle, just smooth sailing. Thanks Ford! We enjoy our suv More

by 414miguel209 Verified Customer Verified Customer

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Appreciated the help of Eric, Craig, Gena and Jessie with my beautiful 2020 F150. This is a great dealership. They set up the truck with some additional features and details. Thanks much my beautiful 2020 F150. This is a great dealership. They set up the truck with some additional features and details. Thanks much More

by tpeters2 Verified Customer Verified Customer

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When we brought our vehicle in for a auto body repair, we were given an estimate. When we dropped off the vehicle for the repair, the technician noted that the quote was for the wrong vehicle type and that were given an estimate. When we dropped off the vehicle for the repair, the technician noted that the quote was for the wrong vehicle type and that the price would be $1600.00 more than the original estimate. When I spoke we the manager, she stated that the price was an "estimate" since they may encounter unforeseen issues. Though I understand how additional costs may occur based on unforeseen issues, I do not understand how quoting the price based on an error in your estimate (vehicle type) constitutes an "unforeseen" issue. This show a total lack of integrity on the part of your team. More

by cynthia.ryan Verified Customer Verified Customer

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The service and Bodyshop team where awesome. They fixed my moms Lincoln with no issues whatsoever and it was easily affordable! I will only go here my moms Lincoln with no issues whatsoever and it was easily affordable! I will only go here More

by alumnihousemke Verified Customer Verified Customer

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Brand new truck paid for every package Paint upgrade, Brand new truck paid for every package Paint upgrade, fabric guard bumper to bumper. After I drove home before paint protection was put I noticed Brand new truck paid for every package Paint upgrade, fabric guard bumper to bumper. After I drove home before paint protection was put I noticed some paint damage on door. Went back right to let them know. Great people noted it was likely from the wrapping when shipping they will take care of when they do paint protection. First week goes by I call to see when work will be complete. Assured they will call me. I stopped by three days later. Oh still waiting on paint. Finally had a call and dropped off today. Your here for Paint protection ? Yes and chipped paint. No one wrote down or person did not look. Handed key to loaner and off I go to jump in loaner. No directions on to operate the xxxx car. Nothing no help very disappointing. 5 minutes later I was on my way. Truck looks awesome by the way. Should have know when had issues getting a hold of sales. More

by zflyer01 Verified Customer Verified Customer

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Lake ford staff coordinated service and body work on same visit. All work done as expected and communication was excellent! Loaner car was ready to go upon arrival! Great experience! visit. All work done as expected and communication was excellent! Loaner car was ready to go upon arrival! Great experience! More

by gbrauckhoff Verified Customer Verified Customer

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