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Gena Sanchez
140 Reviews
Dealership Experience
24 yrs, 10 mos
Industry Experience
24 yrs, 10 mos
140 Reviews
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140 Reviews of Gena Sanchez
December 11, 2020
Technician was knowledgeable and helpful.Service Technician was knowledgeable and helpful. Service performed was complete and quick. Dealership service area was very clean as well as the waiting ar Technician was knowledgeable and helpful. Service performed was complete and quick. Dealership service area was very clean as well as the waiting area. I would definitely bring my Explorer back for service in the future. More
by GOLFDOCTOR18
Verified CustomerOther Employees Tagged: Jamie Enders, Caleb Repinski, Eric Van Beck
December 03, 2020
Great service! Friendly and fast process! Lake Ford took care of me when really needed it! They treated me like family and it was a pleasure working with the collision dept. care of me when really needed it! They treated me like family and it was a pleasure working with the collision dept. More
by suzanneschlicht11
November 11, 2020
Great service right off the beginning. Easy to work with, everything was done for me. No hassle, just smooth sailing. Thanks Ford! We enjoy our suv everything was done for me. No hassle, just smooth sailing. Thanks Ford! We enjoy our suv More
by 414miguel209
Other Employees Tagged: AJ Chandler
October 31, 2020
Appreciated the help of Eric, Craig, Gena and Jessie with my beautiful 2020 F150. This is a great dealership. They set up the truck with some additional features and details. Thanks much my beautiful 2020 F150. This is a great dealership. They set up the truck with some additional features and details. Thanks much More
by tpeters2
Other Employees Tagged: Jessie Schumacher , Craig Prochaska, Eric Van Beck
October 12, 2020
When we brought our vehicle in for a auto body repair, we were given an estimate. When we dropped off the vehicle for the repair, the technician noted that the quote was for the wrong vehicle type and that were given an estimate. When we dropped off the vehicle for the repair, the technician noted that the quote was for the wrong vehicle type and that the price would be $1600.00 more than the original estimate. When I spoke we the manager, she stated that the price was an "estimate" since they may encounter unforeseen issues. Though I understand how additional costs may occur based on unforeseen issues, I do not understand how quoting the price based on an error in your estimate (vehicle type) constitutes an "unforeseen" issue. This show a total lack of integrity on the part of your team. More
by cynthia.ryan
Other Employees Tagged: Brad Ory
September 14, 2020
The service and Bodyshop team where awesome. They fixed my moms Lincoln with no issues whatsoever and it was easily affordable! I will only go here my moms Lincoln with no issues whatsoever and it was easily affordable! I will only go here More
by alumnihousemke
Other Employees Tagged: Jim Bramel , Brad Ory, Craig Prochaska, Caleb Repinski
September 01, 2020
Brand new truck paid for every package Paint upgrade, Brand new truck paid for every package Paint upgrade, fabric guard bumper to bumper. After I drove home before paint protection was put I noticed Brand new truck paid for every package Paint upgrade, fabric guard bumper to bumper. After I drove home before paint protection was put I noticed some paint damage on door. Went back right to let them know. Great people noted it was likely from the wrapping when shipping they will take care of when they do paint protection. First week goes by I call to see when work will be complete. Assured they will call me. I stopped by three days later. Oh still waiting on paint. Finally had a call and dropped off today. Your here for Paint protection ? Yes and chipped paint. No one wrote down or person did not look. Handed key to loaner and off I go to jump in loaner. No directions on to operate the xxxx car. Nothing no help very disappointing. 5 minutes later I was on my way. Truck looks awesome by the way. Should have know when had issues getting a hold of sales. More
by zflyer01
Other Employees Tagged: Keri Johnson
August 18, 2020
Lake ford staff coordinated service and body work on same visit. All work done as expected and communication was excellent! Loaner car was ready to go upon arrival! Great experience! visit. All work done as expected and communication was excellent! Loaner car was ready to go upon arrival! Great experience! More
by gbrauckhoff
Other Employees Tagged: Craig Prochaska
August 03, 2020
Gena and Brad kept us updated on the repairs. They answered all our questions and dealt with our insurance company so that we did not have to get involved. Very professional! answered all our questions and dealt with our insurance company so that we did not have to get involved. Very professional! More
by rglinski
Other Employees Tagged: Brad Ory
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