"Don’t trust these guys "
After hashing out a deal with the salesman and spending 6 hours at the dealership. We were signing the paperwork and noticed that they added on some charges which I questioned. They offered me a lower price for the 10 year full warranty. I agreed as long as it didn’t change the term of the loan. To my surprise 4 weeks later the first bill arrived and they changed the term of the loan. I will not be back.
Sorry I am unable to find the private message buttons. I tried to call and let you know my frustration and was given the cold shoulder.
It was your finance department in the Mitsubishi side. They have my contact information.
- Steve from WL
I scheduled oil change service prior to a road trip, and was seriously considering buying new tires due to a right pull on the vehicle (2015 Equinox). After discussing the situation with the service rep, he pointed out that tire rotation was complimentary and suggested a certain sequence might be helpful. I was hesitant because I was fearful the pull would worsen just prior to a long drive. When he offered to put it back if the pull increased no charge, I said go ahead. Guess what? The pull was gone and I was happy!
"Used cars with limited lifespan of 5k"
- 5k lifespan on used cars
Sold me a used Lincoln.Left me stranded after only 5k miles. Car needs a complete new motor. Spoke with George (he tried to help but was told “ to leave it alone by upper management“) Spoke with Cody ( Thanks to George getting him to call me back) Cody was completely rude, insinuating that the car was my choice and claims I was offered a variety of vehicles, when it wasn’t until my car broke down that they tried to put me in a brand new vehicle and add my loan on it. Putting me in something I couldn’t afford and upside down was the only option they gave me. My vehicle is being repossessed and I’ve only had it for 3 months. No one at this dealership cares after they put you in their junk and leave you stranded. They take advantage of young females and Cody mistreats them verbally upon complaining. I called several times after for resolution and have only been sent to voicemail every time. Lvm’s for Jerry S & Dave S w/ no response. Horrible experience.
"Nice guy for make a deal "
- George orozco
Great place to make a good deal no pressure and open to help you in everything they can 100% recommended when you think in buy a car
"Nice people. Good experience "
The staff at Gary Lang is very professional and helpful. There is no high pressure and they are very responsive. They are more than willing to answer a multitude of questions.
Other Employees Tagged:
"Extraordinary Customer Service"
My first introduction to Gary Lang Auto Group was a Kia Sportage lease. I couldn't think of a better dealership to handle my next lease/purchase. I am thoroughly satisfied with my 2018 Chevrolet Equinox and have told several people to go to Gary Lang for their next purchase.
My sales guys really went above and beyond.Lorenzo and George worked very hard to make a deal that made me happy. George ran out and got me a McDonald's Happy Meal. That was really impressive.
Other Employees Tagged:
"Absolutely Wonderful "
I have to say this, George, Payton, Matt with the sales team went above and beyond to help with my truck. I bought it used and a few days later, i noticed the door handle was not working correctly. They All, with Luke are replacing the handle and half price when the easly could have said "as is". I highly recommend Gary Lang in McHenry if your in the market for any type of vehicle. 100% satisfied customer right here. Thank you All at Gary Lang for making it possible myself, and my family to get it to a wonderful clean pick up truck. Happy New Year guys.
"a great experience"
Had a great experience from the moment we walked in the door, without any hesitation was taken to an awesome salesman George, very attentive took the time not only to listen to what I was looking for,but also to acknowledge my family that was with me. It's a nerve racking decision to buying a car . George definitely made this one a great experience, with his awesome personality,his jokes,and his patience knowing what my credit was, still took the time to help me. Talk about going the extra mile George and Andrew spent many hours on the phone with banks fighting for me to get approved and into a suv I'm very happy with. Words alone can't express my thankfulness for believing in me while other dealerships told me no. Two thumbs up and high fives to them both for all of their hard work. I will definitely recommend Gary Lang auto to whomever is looking for thier next car. Again thank you to my wonderful salesman George, and a big shot out to Andrew for all of your hard work if not for you I wouldn't have my new SUV. Also a huge thank you to Gary for having such a fun, caring, understanding staff . You guys rock and are number one in my book !!! I will return in the future when I'm in the market for another new car !
"Fantastic service. "
I have purchased 3 cars from here. I have had the greatest experiences here. No pushy sales people and very knowledgeable. I purchased 2 Subaru's from here and a Kia. All great card and fantastic deals.
Other Employees Tagged:
, Sandy and Jason
George Bell was very helpful and courteous, a true professional. I felt that I had his total attention at all times, he answered my questions and concerns and made this deal go very smoothly. I have always had a good experience with Gary Land and this just reinforced my opinion and I will always trade here and recommend it to anyone looking for a car/truck.