Everything went great, George from service help with all
my questions. The entire experience was great.
my questions. The entire experience was great.
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by jd20868
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2025 -
Ken Ganley Ford Parma responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!
This dealership has been pretty good for customer service
I would probably recommend Ken Ganley Ford to anyone who asks about the dealership
I would probably recommend Ken Ganley Ford to anyone who asks about the dealership
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by luciouss_1
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2025 -
Ken Ganley Ford Parma responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
The pick-up/delivery option is superb!
It is such a hassle to go to a dealership and wait for services to be completed or make arrangements for a ride. This made it much easier. I stayed h
It is such a hassle to go to a dealership and wait for services to be completed or make arrangements for a ride. This made it much easier. I stayed home while they serviced my vehicle.
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by jolo.esq
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Ken Ganley Ford Parma responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I have been having my vehicle serviced at Ford
dealerships for a long time now. Never have I been walked to the back of the parking lot, handed my keys and said it's out back have a nice day. When
dealerships for a long time now. Never have I been walked to the back of the parking lot, handed my keys and said it's out back have a nice day. When did service guy stop caring about their own customers?
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by Loyal Ford Customer
Service Price Transparency
Oct 15, 2025 -
Ken Ganley Ford Parma responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Oct 17, 2025 -
Ken Ganley Ford Parma responded
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
The service was done in a timely fashion, the reps were
friendly and helpful, and the waiting area is comfortable.
friendly and helpful, and the waiting area is comfortable.
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by ROBFARREN
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2025 -
Ken Ganley Ford Parma responded
Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Very nice people to talk to And they listen to your conce
About.
Getting the job done rightrns
About.
Getting the job done rightrns
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by nadialee914
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2025 -
Ken Ganley Ford Parma responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
everyone was so very friendly and service was excellent.
they all worked together as a team.
they all worked together as a team.
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by conrupp
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2025 -
Ken Ganley Ford Parma responded
Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I rate Ken Ganley Dealership very highly.
They were friendly, courteous, and very helpful.
They did an excellent job.
In some ways went above and beyond.
And while the waiting area was c
They were friendly, courteous, and very helpful.
They did an excellent job.
In some ways went above and beyond.
And while the waiting area was comfortable and nice, I have one suggestion. Be sure that what is on the large screen TV is what I would "neutral". For example, HGTV, sports, animals, or light entertainment.
The movie that day, October 8 was a scary sci fi one. Not easy to ignore if you weren't interested.
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by irma foose
Verified Customer
Verified Customer
Oct 11, 2025 -
Ken Ganley Ford Parma responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!
Very professional, service people very attentive and
personable, Dealership itself very comfortable and amenities are very much appreciated.
personable, Dealership itself very comfortable and amenities are very much appreciated.
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by batterybob154
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2025 -
Ken Ganley Ford Parma responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I always get taken care of here!
Great people with great service! They go awesome work.
Great people with great service! They go awesome work.
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by gabidefelice97
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2025 -
Ken Ganley Ford Parma responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
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