George Matthews | Page 10

I can not remember when I had so much fun laughing especially at a car dealership. I honestly had a great experience. The people overall were very friendly and helpful. Thank you Derrick! especially at a car dealership. I honestly had a great experience. The people overall were very friendly and helpful. Thank you Derrick! More

Print

Worked a deal out with Josh online and by text. Got to dealership and he was not available. Deal was changed by onsite staff. Called George the next day to discuss what transpired. He was incredibly RUDE dealership and he was not available. Deal was changed by onsite staff. Called George the next day to discuss what transpired. He was incredibly RUDE and completely Unprofessional. Will never buy another car from them again There are plenty of dealers that know how to treat people. This one did not! More

Print

The professionalism, attention to detail and attentiveness that Chris Stoflet gave us during the purchase of our sons 2017 Honda Civic made the process an extraordinary experience. We’ve become attentiveness that Chris Stoflet gave us during the purchase of our sons 2017 Honda Civic made the process an extraordinary experience. We’ve become devoted to Chris!!!!! More

Print

Great service by George and Lesia. They the buying process easy and enjoyable. We felt very good about the service and will deal with George and Lesia the next time we purchase. Thanks process easy and enjoyable. We felt very good about the service and will deal with George and Lesia the next time we purchase. Thanks More

Print

Everything was great except for the fact that it took FOREVER to purchase our “new to us” car. We were told things would be “all set” but sat around waiting for the finance manager and all of that jazz. FOREVER to purchase our “new to us” car. We were told things would be “all set” but sat around waiting for the finance manager and all of that jazz. That said, it was a Saturday and the dealership was busy. The people we worked with once they were available were fabulous- Shaunee the Finance Manager was friendly and very professional. She was well organized and had all of our paperwork in order. Malcom was a great salesperson and we appreciated his communication with us throughout the car buying process. He was responsive and respectful and 100% low pressure. You couldn’t ask for a kinder, friendlier or more low-key salesperson. We highly recommend him to anyone who wants to buy a car. More

Print

I loved everything about my experience at Russ Darrow Honda.. I went in for a trade and it was swift and easy.. My salesman Derrick was everything plus more.. He was patient with me and very knowledgeabl Honda.. I went in for a trade and it was swift and easy.. My salesman Derrick was everything plus more.. He was patient with me and very knowledgeable.. He’s also quite easy on the eye.. Signing paperwork with Shannon was also amazing.. She made sure she went over everything with me to where I understood and walked away pleased.. I would highly recommend going to Russ Darrow Honda for you’re next car buying or trading experience ☺️ More

Print

Malcolm & George are life savers! They shared all of the details, answered all of my questions, got me into a great warranty in the vehicle that I wanted! details, answered all of my questions, got me into a great warranty in the vehicle that I wanted! More

Print

The service here at Russ Darrow was nothing short of amazing! They took their time to ensure that all of my needs were taken care of and that I walked out of their dealership with not only a new car, bu amazing! They took their time to ensure that all of my needs were taken care of and that I walked out of their dealership with not only a new car, but a smile on my face! Make sure you go to see Malcolm Luvene in sales when you come. Also, special thanks to George Matthews for all that he did as well! They all worked together to serve me and give me the best quality car and care that they had to offer! More

Print

I HAVE been a customer since 2014 and I have enjoyed their customer service and friendly welcome. They have helped me with the car, when it needed service. They answered all my questions, when I asked. their customer service and friendly welcome. They have helped me with the car, when it needed service. They answered all my questions, when I asked. This is the reason why I have returned and leased cars from them in 2017 and 2020. More

Print

Working Together I've recently had a A+ five star customer service experience unlike any before. My truck, a Chevrolet Silverado was purchased used from Russ Darrow Ho I've recently had a A+ five star customer service experience unlike any before. My truck, a Chevrolet Silverado was purchased used from Russ Darrow Honda, it needed a new door hinge. Service replaced the hinge but because it was a Chevy; the body shop had a hard time getting it 100% right. Greg the service manager and George the general manager worked together to make sure it was 100% and that I was happy with the repair. They asked me to take it to a local body repair shop which had more experience working on trucks like mine. The door was fixed and they picked up the bill. Customer service is no longer an option in this highly competitive environment. Dealerships need happy customers that will tell others just how great a job the dealer did before,during and after the sale. Greg, George and the Russ Darrow team is focused on their customers. More

Print