George May | Page 3

Staff are very friendly and helpful if you need assistance. Tim was very helpful and professional. assistance. Tim was very helpful and professional. More

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Bill was an amazing sales associate. It felt like he really cared about US. Took the time to understand our needs and not push us into anything. Could not be more happy about our experie It felt like he really cared about US. Took the time to understand our needs and not push us into anything. Could not be more happy about our experience and I’m actually looking forward to doing more business with Bill and the Beaver team in the future. More

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From the moment we arrived at the Dealership we were met with friendly and helpful staff. I've been searching for the "perfect" truck that met all my needs and I found it at Beaver Toyota !! George and Jerr with friendly and helpful staff. I've been searching for the "perfect" truck that met all my needs and I found it at Beaver Toyota !! George and Jerry set me up with the ideal sales person, Ned !! His quick wit matched my personality and we connected instantaneously !! Ned was AMAZING !!! Ned has the perfect balance of knowledge and humor, he ABSOLUTELY made our purchasing experience stress free. WE couldn't be happier with our experience!! Tony M. More

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Title: Loyal Multi-Vehicle Buyer Permanently Banned from Service Without Specific Explanation My family purchased approximately 11 vehicles from Beaver Toyota of St. Augustine over the course of several ye Service Without Specific Explanation My family purchased approximately 11 vehicles from Beaver Toyota of St. Augustine over the course of several years and faithfully used their service department for all maintenance and repairs (including on non-Toyota vehicles we owned). On August 25, 2025, the General Manager, Nick Reuther, sent an email permanently banning my wife and me from the dealership for both sales and service, citing only a “repeated pattern of contentious behavior.” A follow-up letter dated October 8, 2025, reaffirmed that the ban is permanent and explicitly includes my wife, who has never written a review or lodged a formal complaint. We were never provided with any specific incidents, dates, examples, or documentation to support the decision—just the general statement above. As a direct result: • All remaining Toyota factory warranties, Fidelity extended-service contracts, and prepaid maintenance plans can no longer be serviced at Beaver Toyota and must be transferred to another authorized Toyota dealership. Other experiences during our time as customers included: • Multiple cases of incorrect or overlooked items on multi-point inspections (example: a used vehicle delivered with 2009-date tires on the front axle) • An undercarriage that appeared freshly painted on a certified pre-owned vehicle, concealing prior condition • Extended wait times and communication delays in the service department • A 30-day exchange policy that requires the customer to repay taxes, a $999 doc fee, and any price difference After years of loyalty and significant business, our relationship with Beaver Toyota ended abruptly and permanently without ever being shown specific justification. Important note for other Toyota owners in the area: Any authorized Toyota dealer (Keith Pierson, Arlington Toyota, Coggin Toyota, Butler Toyota, etc.) can fully service your factory warranties, ToyotaCare, and Fidelity contracts. Transferring your remaining coverage is simple and ensures your chosen dealership earns the service revenue. This review reflects my honest personal experience and is protected under the Consumer Review Fairness Act of 2016 (15 U.S.C. §45b) and the First Amendment. More

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Ned did a great job! Awesome personality, great attitude-really enjoys his job and it show in all that he does. Communication was excellent and all the members of the te Awesome personality, great attitude-really enjoys his job and it show in all that he does. Communication was excellent and all the members of the team really made you feel welcomed. Dealership facility is the nicest dealership I have ever been! It is a must stop destination on anyone’s car buying journey! Ask for Ned!!!!! More

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Happy customer😊. Second visit much better than the first. Rod and Christian were great Time spent could have been shorter Second visit much better than the first. Rod and Christian were great Time spent could have been shorter More

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Very helpful in getting my needs met. Armando was amazing in handling all the ins and outs. Would highly recommend Armando was amazing in handling all the ins and outs. Would highly recommend More

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I had the most amazing experience with this dealership. From the moment I stepped on the lot till driving away with my vehicle everyone was amazing. I arrived 30 minutes prior to them closing and they s From the moment I stepped on the lot till driving away with my vehicle everyone was amazing. I arrived 30 minutes prior to them closing and they still went above and beyond to get my deal closed. The entire staff were wonderful to work with! I highly recommend this dealership to anyone looking to purchase a vehicle. They definitely know how to treat their customers, right!!! More

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Efficient, friendly, conscientious, fair, spotless as a new building should be. MUCH better experience than other dealerships. new building should be. MUCH better experience than other dealerships. More

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I was there few times and the salesman’s are very professional and willing to work with you so you can get the best deal on the car you like. I definitely recommend Beaver Toyota of St.Augustine for professional and willing to work with you so you can get the best deal on the car you like. I definitely recommend Beaver Toyota of St.Augustine for car purchases. Thank you Armando,Brayden and their manager for your help on my new Toyota RAV4 hybrid! More

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