George Sousa | Page 5

Leased a new Tiguan We were very pleased with our experience at Kelly VW--leased a new 2016 Tiguan to replace our Eos. Ronnie Lena is a new salesman and earned his first We were very pleased with our experience at Kelly VW--leased a new 2016 Tiguan to replace our Eos. Ronnie Lena is a new salesman and earned his first sale. We highly recommend Kelly VW--their staff are across the board polite, courteous and respectful. More

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Leased a new car Always a please working with George at VW and all the other staf is always helpful and friendly I will definitely recommend VW to my friends and fam Always a please working with George at VW and all the other staf is always helpful and friendly I will definitely recommend VW to my friends and family More

by PBALBONI Verified Customer Verified Customer

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Happy Camper Great service. I had made an appointment, and Dan was waiting for me. It was a 30k mile service, and he told me what it entailed, and how long it woul Great service. I had made an appointment, and Dan was waiting for me. It was a 30k mile service, and he told me what it entailed, and how long it would take. While waiting, he came out to inform me that my rear wheel alignment was out, and explained the process, and the cost. The work was done on time, and I'm very happy with the experience. while there, I had a great talk with my sales guy, George Sousa. I'm a long time customer, and plan to buy another VW when my lease runs out next April. More

by ALEX7 Verified Customer Verified Customer

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Service and new tires Kelly was incredible. Best service ever from any car dealer I have ever had. Polite, courteous, fast and superb communications. Loaner car was excelle Kelly was incredible. Best service ever from any car dealer I have ever had. Polite, courteous, fast and superb communications. Loaner car was excellent. They are the best! More

by JRUMBOUGH Verified Customer Verified Customer

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Great buying experience This is my third experience purchasing a car from George. I can be a tough customer, having spent most of my adult life in the automobile business. This is my third experience purchasing a car from George. I can be a tough customer, having spent most of my adult life in the automobile business. I certainly appreciate George's honesty and dedication to making the sale where both parties walk away happy. George makes an otherwise painful experience pleasurable. More

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Oil change visit The service was perfect as usual. We moved right along and I didn't wait long at all. However, I was disapointed in the complimentary cleaning. I f The service was perfect as usual. We moved right along and I didn't wait long at all. However, I was disapointed in the complimentary cleaning. I feel that anyone can change my oil and most for less money. I always look forward to having my car vacuumed but this time they did a poor job. More

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Every employee,from the receptionist who greeted me upon entering, to the manager who met with me at the end of my experience,was professional and obviously, highly trained. The organization is impressive w entering, to the manager who met with me at the end of my experience,was professional and obviously, highly trained. The organization is impressive with each member having specific skills to facilitate the process of (in my case) leasing a car. In a relaxed,yet businesslike atmosphere,I met with George Sousa,who is a sales representative. He was patient,kind and knowledgeable. I had a particularly,difficult situation for which he was able to quickly find a solution. Moving forward,he answered many questions and often had to repeat information for me. Although George spent an exceptional amount of time with me,I did not feel pressured to make a decision. I am sorry not to remember the names of others ,with whom I worked,except for Kendra Milan. I was impressed by how well she knew and could explain the information I needed to know. She also showed patience and answered lots of questions guiding me along the way. Once the decisions were made and the papers were signed,George and Kendra made sure I was able to pick up my car as quickly as possible. I love my new Passat and look forward to a continued,positive relationship with the people at Kelly Volkswagon. More

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This is the fourth out of six volkswagens my wife and I have bought from George Sousa .He tries hard to get you a good deal everytime. have bought from George Sousa .He tries hard to get you a good deal everytime. More

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George Sousa of Kelly VW has asked me to write a review of my experience of leasing a 2013 Passat TDI from Kelly and particularly of my dealings with George. I am a mathematician and tend to look at any si of my experience of leasing a 2013 Passat TDI from Kelly and particularly of my dealings with George. I am a mathematician and tend to look at any situation in an analytic manner. I bought my last VW in Wisconsin, but only after calculating that the Wisconsin price, including airfare, hotels, gas, etc., was better than what I could get locally. Not withstanding this, I am the same person, who when my wife was away, went out to replace our old Passat and came back with a Porsche. This time, there was no opportunity for cool calculations. Without warning, our old Passat hesitated then stopped. When I asked the mechanic at the repair shop to which the car was towed how bad the car was, he replied: “The tail light is in pretty good condition.” The timing belt had snapped and wrecked the engine. I was not about to put a new $6,000 engine in a nine-year-old car with 240,000 miles. We called Kelly and made an appointment to look at cars and that morning we were sitting with George. I had seen billboards advertising the lease of a new Swiftmobile for only $199 per month! With this in mind, we asked George to test drive a Jetta. I should point out that the cars we drove were at different locations and it involved long drives on a very hot day to get the cars. This process took the better part of a day and went into the next day. George never tried to push us into a particular car. He was relaxed, knowledgeable, and eager to answer all our questions – both technical and financial. Neither of us liked the Jetta; it was too much of a step down.George asked if we would like to drive a diesel. I had the image of a noisy, smelly, hard-to-start car. It also came with an automatic transmission where I was looking for a standard. We next tried a regular Passat and liked it but weren’t enthralled. The CC was uncomfortable and not really a sports car. Again, George had to find the cars, get plates, etc., which he did all in the best spirit. Finally, my son in San Francisco, who loves cars and who had been on the phone with us off and on, suggested that we try the TDI. It was love at first drive. I loved the shiftable automatic transmission without a torque converter. It was roomy, good looking and came with everything German engineering could think of. True Farfegnugen! We were able to come to a price agreement quickly ($560 rather than the $199 I had started with) and the paper work was done in a very short time. It was the best car buying experience we have ever had. We love the car and would recommend Kelly and George to anyone. With thanks for asking, Alan Braver More

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Just recently purchased my second car from this dealership. The friendly staff made the extra effort to make sure that all my concerns were answered and that we left with the right car for us and dealership. The friendly staff made the extra effort to make sure that all my concerns were answered and that we left with the right car for us and at the right price. Just as good as the sales support has been the after sales support. Taking the car for servicing is just easy. Thoroughly recommend this dealer to anyone looking to purchase a VW. More

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