George Touma
George Touma at Cadillac of Norwood

George Touma | Page 10

Service Advisor | Courtesy Transportation Manager

Cadillac of Norwood

700 Providence Highway - Route 1
Norwood, MA 02062

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4.9
119 Reviews
4.9

119 Reviews

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119 Reviews of George Touma

August 15, 2025

Dealership Rating
Employee Rating

It’s very bad everything is very bad in service. I still three hours and 30 minute and do not finish all my car. I have problem in my car many time I told him it’s coming. Next time is coming next i More

by Romany youssef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 18, 2025

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. I'm sorry to hear that your recent experience did not meet your expectations, and I’d like to take a moment to address your concerns. When you brought your vehicle in, we performed a full inspection and diagnostic as promised. Your engine passed all required tests and did not indicate the need for a full replacement. Our master technicians follow strict industry guidelines, and we only recommend engine replacement when absolutely necessary - for both your safety and cost efficiency. We understand that expectations can differ, and I apologize if there was any confusion. Our team did provide an estimated timeframe for the process and aimed to keep you informed every step of the way. If that communication fell short in any way, I sincerely apologize.

August 14, 2025

Dealership Rating
Employee Rating

Easy to get appointments and have your vehicle serviced. The staff is friendly and courteous More

by HEFFEENLACASA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Treseler , Joe Fernandes

Sep 03, 2025

Cadillac of Norwood responded

Thank you for your wonderful feedback! We're glad to hear that scheduling service was easy and that our staff made you feel welcome with their friendly and courteous approach. Providing a smooth, stress-free experience is always our priority. We appreciate your continued trust and look forward to seeing you again!

August 07, 2025

Dealership Rating
Employee Rating

Although we had a lot of issues with recalls etc and didn’t have our car for days - George and staff took care of things. We appreciate it. More

by SHARON.SAGANEY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Cadillac of Norwood responded

Thank you for your honest feedback. We understand how frustrating recall issues and extended repair times can be, and we truly appreciate your patience throughout the process. We're glad George and the team were able to take care of everything for you. Your understanding and trust mean a lot to us—thank you for giving us the opportunity to make things right.

August 07, 2025

Dealership Rating
Employee Rating

Paul is great! Car is back to normal. Highly recommend. Will return for next service. Thanks again. More

by kpp1833
Recommend Dealer
Yes

Other Employees Tagged: Paul Treseler, Jeff Donovan , Joe Fernandes

Aug 13, 2025

Cadillac of Norwood responded

Thank you so much for the kind words! We're happy to hear your car is back to normal and that Paul provided great service. We truly appreciate your recommendation and look forward to seeing you at your next visit. Thanks again for choosing us!

August 04, 2025

Dealership Rating
Employee Rating

Car totally shut off Friday evening and was towed in. Compressor, maga fuse and drive belt were replaced. We drove the car home Saturday evening. More

by pebisemiju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Cadillac of Norwood responded

Thank you for sharing your experience. We’re glad we could get your car back on the road quickly after the replacements. If you need any further assistance, please don’t hesitate to reach out!

July 31, 2025

Dealership Rating
Employee Rating

Paul as usual was outstanding. Accommodating, polite and courteous. Keeps you informed of that status of your vehicle More

by EGERVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Treseler , Joe Fernandes

Aug 13, 2025

Cadillac of Norwood responded

Thank you for your continued trust in Paul! We’re happy to hear he was accommodating, polite, and kept you well-informed throughout the process. Your feedback means a lot to us, and we look forward to assisting you again!

July 26, 2025

Dealership Rating
Employee Rating

Service group reported oil leak to me. I did not report oil leak. Not certain why service report indicates that I reported an oil leak. More

by neu_2005_one
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

July 21, 2025

Dealership Rating
Employee Rating

The dealership was in great shape/condition. George was very responsive and did a great job getting me in/out of there. More

by ROB.ROBLEDO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

July 20, 2025

Dealership Rating
Employee Rating

It’s a pleasure doing business with George. He is very professional and attentive to all my needs. He always has a smile and it seems like he really cares about his clients. George is an asset More

by tex5511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 18, 2025

Dealership Rating
Employee Rating

Great people and great service. Mike and the team are always nice and on point. . More

by RDESLONGCHAMPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Piacitelli, Paul Treseler

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