George Touma | Page 9

Cadillac of Norwood responded

Thank you so much for your kind words and thoughtful review! We're not at all surprised to hear that George provided you with such great service - he truly is a valued member of our team and takes pride in representing Cadillac of Norwood with professionalism and care. Your recommendation means a lot to us, and we’re grateful for the opportunity to serve you. We look forward to welcoming you back in the future!

Cadillac of Norwood responded

Thank you so much for your kind words and continued trust in us! We're so pleased to hear that George Touma and Aldo Morelli provided you with the professional, friendly, and expert service we pride ourselves on. Congratulations on making the move from your 2019 to a 2026 - what an exciting upgrade! If there's anything else you need as you enjoy your new Cadillac, we're always here to help. Thanks again for being part of our dealership family!

Cadillac of Norwood responded

Thank you for your continued support! We're so glad to hear that you always feel well taken care of. Your loyalty means a lot to us, and we truly appreciate your kind words. We'll be here whenever you need us - thanks again for the great feedback!

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're pleased to hear that you found our team professional in handling your vehicle. Providing a respectful and seamless experience is always our goal, and we're glad we delivered on that for you. We appreciate your trust and look forward to serving you again in the future.

Cadillac of Norwood responded

Thank you for your kind words! We're so pleased to hear that George provided you with friendly, professional service and followed up to ensure your concerns were addressed. He's a valued member of our team, and your feedback means a great deal. We appreciate your trust in us and look forward to continuing to serve you.

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. I'm sorry to hear that your recent experience did not meet your expectations, and I’d like to take a moment to address your concerns. When you brought your vehicle in, we performed a full inspection and diagnostic as promised. Your engine passed all required tests and did not indicate the need for a full replacement. Our master technicians follow strict industry guidelines, and we only recommend engine replacement when absolutely necessary - for both your safety and cost efficiency. We understand that expectations can differ, and I apologize if there was any confusion. Our team did provide an estimated timeframe for the process and aimed to keep you informed every step of the way. If that communication fell short in any way, I sincerely apologize.

Cadillac of Norwood responded

Thank you for your wonderful feedback! We're glad to hear that scheduling service was easy and that our staff made you feel welcome with their friendly and courteous approach. Providing a smooth, stress-free experience is always our priority. We appreciate your continued trust and look forward to seeing you again!

Cadillac of Norwood responded

Thank you for your honest feedback. We understand how frustrating recall issues and extended repair times can be, and we truly appreciate your patience throughout the process. We're glad George and the team were able to take care of everything for you. Your understanding and trust mean a lot to us—thank you for giving us the opportunity to make things right.

Cadillac of Norwood responded

Thank you so much for the kind words! We're happy to hear your car is back to normal and that Paul provided great service. We truly appreciate your recommendation and look forward to seeing you at your next visit. Thanks again for choosing us!