George Touma | Page 9

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're pleased to hear that you found our team professional in handling your vehicle. Providing a respectful and seamless experience is always our goal, and we're glad we delivered on that for you. We appreciate your trust and look forward to serving you again in the future.

Cadillac of Norwood responded

Thank you for your kind words! We're so pleased to hear that George provided you with friendly, professional service and followed up to ensure your concerns were addressed. He's a valued member of our team, and your feedback means a great deal. We appreciate your trust in us and look forward to continuing to serve you.

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. I'm sorry to hear that your recent experience did not meet your expectations, and I’d like to take a moment to address your concerns. When you brought your vehicle in, we performed a full inspection and diagnostic as promised. Your engine passed all required tests and did not indicate the need for a full replacement. Our master technicians follow strict industry guidelines, and we only recommend engine replacement when absolutely necessary - for both your safety and cost efficiency. We understand that expectations can differ, and I apologize if there was any confusion. Our team did provide an estimated timeframe for the process and aimed to keep you informed every step of the way. If that communication fell short in any way, I sincerely apologize.

Cadillac of Norwood responded

Thank you for your wonderful feedback! We're glad to hear that scheduling service was easy and that our staff made you feel welcome with their friendly and courteous approach. Providing a smooth, stress-free experience is always our priority. We appreciate your continued trust and look forward to seeing you again!

Cadillac of Norwood responded

Thank you for your honest feedback. We understand how frustrating recall issues and extended repair times can be, and we truly appreciate your patience throughout the process. We're glad George and the team were able to take care of everything for you. Your understanding and trust mean a lot to us—thank you for giving us the opportunity to make things right.

Cadillac of Norwood responded

Thank you so much for the kind words! We're happy to hear your car is back to normal and that Paul provided great service. We truly appreciate your recommendation and look forward to seeing you at your next visit. Thanks again for choosing us!

Cadillac of Norwood responded

Thank you for sharing your experience. We’re glad we could get your car back on the road quickly after the replacements. If you need any further assistance, please don’t hesitate to reach out!

Cadillac of Norwood responded

Thank you for your continued trust in Paul! We’re happy to hear he was accommodating, polite, and kept you well-informed throughout the process. Your feedback means a lot to us, and we look forward to assisting you again!