George Touma
George Touma at Cadillac of Norwood

George Touma | Page 6

Service Advisor | Courtesy Transportation Manager

Cadillac of Norwood

700 Providence Highway
Norwood, MA 02062

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4.9
146 Reviews
4.9

146 Reviews

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146 Reviews of George Touma

March 21, 2026

Dealership Rating
Employee Rating

It’s clean , organized, professional and always get the job done right the first time.Service and sales are great people. More

by john.jurasek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Nadeau , Jeff Donovan, Paul Treseler

Mar 24, 2026

Cadillac of Norwood responded

Thank you for your kind feedback! We’re very glad to hear that you consistently find our dealership clean, organized, and professional, and that our service and sales teams have delivered a great experience for you. Doing the job right the first time is always our goal, so it’s wonderful to know that’s been your experience. We truly appreciate your continued trust and look forward to seeing you again!

March 16, 2026

Dealership Rating
Employee Rating

The experience was not good. I was quoted a cost before I came for appointment but this was changed significantly when I came. Also I felt like was was being pressured and hustle More

by BISBAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 16, 2026

Cadillac of Norwood responded

Thank you for your feedback. We’re glad you took the time to share your experience. We certainly understand wanting to take advantage of available service offers. In this case, the oil change promotion you referenced is a Cadillac-specific offer and is limited to Cadillac vehicles, which is why our team was unfortunately unable to apply it to your Mercedes. We always try to be as transparent as possible about the terms of our service specials to avoid any confusion. That said, we truly appreciate you visiting our service department and hope you’ll consider us again in the future. If there are ever any questions about current offers or services, our team is always happy to help clarify before your visit.

February 14, 2026

Dealership Rating
Employee Rating

Customer service with George is always impeccable. My only complaint is service wait time could improve. Thank you always a pleasure doing business with George. More

by PATS4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Gomes

Mar 24, 2026

Cadillac of Norwood responded

Thank you for your thoughtful feedback and continued loyalty! We’re glad to hear that George consistently provides impeccable customer service and makes your visits a pleasure. We also appreciate your honest note regarding wait times. We understand how important efficiency is, and we’ll be sharing your feedback with our service team as we work to improve the overall experience. Thank you again for your business. We look forward to serving you next time!

February 12, 2026

Dealership Rating
Employee Rating

Great customer service, honest, helpful and motivated by what’s in the best interest of the customer. Saved me from spending $4500 from an auto mechanic that was NOT honest, but looking to do work that was More

by AMYFREEMAN21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

Cadillac of Norwood responded

Thank you for sharing your experience! We’re very glad to hear our team provided honest, helpful service and was able to assist you in making an informed decision about your vehicle. It’s always our priority to act in the best interest of our customers and ensure any recommended work is truly necessary. We truly appreciate your trust in us and are grateful you made the extra drive to visit our service department. We look forward to continuing to take great care of you and your vehicle in the future!

February 10, 2026

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Employee Rating

My appointment was for 10:00 am for 1st service on my escalade. Told me it would be about a 1 hour visit and wait period. I left the dealership at 12:50. Need to be realistic on telling me how long it w More

by MIKE.AQUILINO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Melo

Mar 24, 2026

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We’re glad to hear everything went well overall and that you enjoyed the car wash at the end of your visit. That said, we sincerely apologize for the longer-than-expected wait time for your Escalade’s first service. We understand how important it is to set accurate expectations, and your experience falling outside the estimated timeframe is something we take seriously. We’ll be reviewing this with our service team to improve communication around service duration. We truly appreciate your business and your honest feedback, and we hope to provide you with a much smoother and more timely experience on your next visit.

February 05, 2026

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Employee Rating

Could offer more amenities, and cater to cherished owners better. Other dealerships such as Herb Chambers offer better service, and retain owners More

by SSHALNO
Service Price Transparency
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Recommend Dealer
Yes

January 29, 2026

Dealership Rating
Employee Rating

One of those "could not replicate" issues with a door lock but George devoted issue his full attention, concern and experience and provided repair options that have hopefully resolved my somewhat unique More

by JIM@SELECTREALESTATE.COM
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

January 24, 2026

Dealership Rating
Employee Rating

Great dealership, sales and service are best. Have been coming here for over 10 years with multiple cars More

by mapril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Gomes , Paul Treseler

January 17, 2026

Dealership Rating
Employee Rating

Great service and team at Cadillac of Norwood. George Touma takes care of us there. More

by ….
Recommend Dealer
Yes

January 17, 2026

Dealership Rating
Employee Rating

Very professional, treats people like a family member. . service is the best. As well as sales More

by mapril
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Gomes, Frank Melo , Paul Treseler

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