George Touma
George Touma at Cadillac of Norwood

George Touma | Page 7

Service Advisor | Courtesy Transportation Manager

Cadillac of Norwood

700 Providence Highway
Norwood, MA 02062

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4.9
146 Reviews
4.9

146 Reviews

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146 Reviews of George Touma

January 16, 2026

Dealership Rating
Employee Rating

Paul T is the example of customer service. He and the team are always on top of everything are far as time lines, ordering and giving the best service on a vehicle. Cadillac of Norwood More

by Dini
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alex Gomes, Brian Nadeau , Jeff Donovan, Paul Treseler

January 16, 2026

Dealership Rating
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I’ve bought several cars through Cadillac Of Norwood and it is because of the friendly and professional staff both in sales and service More

by johnnyb
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Nadeau , Jeff Donovan, Paul Treseler

January 15, 2026

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As always, George was fantastic to work with. The team has great follow up and communications with their customers. I really appreciate how patient, informative, and supportive the entire team More

by CDAFTARY
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Recommend Dealer
Yes

January 15, 2026

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On a busy day, the service team got my job done well and made sure i drove off in a clean car. Well done. More

by CRAIG75
Recommend Dealer
Yes

January 13, 2026

Dealership Rating
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Very pleased with this dealership and the employees. Everyone takes great care of me and my Cadillac. More

by SWELEEY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Treseler

January 10, 2026

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This was the first time i dealt with George he was very professional & knowledgeable, but I did have a problem the last time I had my oil change/tire rotation the tech forgot to return my jack and key for More

by gr.farah
Service Price Transparency
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Recommend Dealer
No
Jan 15, 2026

Cadillac of Norwood responded

Thank you for taking the time to share your experience, and we appreciate you recognizing George for his professionalism and knowledge. I do want to address the concern regarding the wheel lock key and tools. For clarity, our technicians use a master wheel lock removal set during service, which allows us to remove and reinstall wheels without using the customer’s individual wheel lock key. Because of this, we were unable to confirm whether the wheel lock key or jack was removed or misplaced during a prior visit that occurred nearly a year earlier. We understand how frustrating this situation was, especially given the inconvenience and expense you experienced when you had a flat tire. While we could not confirm or deny the circumstances surrounding the missing items, we wanted to do the right thing and, in good faith, issued a $100 service credit towards a new set or future service. Our intention is always to take care of our guests and maintain transparency and trust. We’re genuinely sorry this situation left you feeling disappointed, and we regret that it impacted your decision to continue servicing with us. If you’d be open to it, we’d welcome the opportunity to speak with you directly and see if there’s a way to restore your confidence in our team.

January 08, 2026

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Employee Rating

George is the absolute best to work with! Kind, friendly, knowledge and flexible! Thank you More

by vanyahresc85
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Recommend Dealer
Yes

January 08, 2026

Dealership Rating
Employee Rating

Overall a pleasant experience - very knowledgeable, and polite would see George again for my service appt. More

by LIBBYINTERIORS1
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Recommend Dealer
Yes

January 04, 2026

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excellent service with courtesy and also receiving detailed explanation of thre work done.I will go back again to cadillac of Norwood next time I need service, More

by AHMED.ADEM
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Recommend Dealer
Yes

January 04, 2026

Dealership Rating
Employee Rating

I have nothing to add to my review it is unnecessary to keep repeating the same thing as you keep solliciting More

by RMOUCHATI
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Donovan

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