Gerald Acevedo | Page 9

They take time to explain everything to you and very professional, and you don't have to wait very long. Thank you professional, and you don't have to wait very long. Thank you More

by mattiebass1 Verified Customer Verified Customer

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While I will say that I was very surprised by how fast the work was completed, car drives great now. The customer service definitely left some things to be desired. I had to call multiple times and speak the work was completed, car drives great now. The customer service definitely left some things to be desired. I had to call multiple times and speak with multiple managers just to get an updated service invoice. I was told I would receive and email the next day more than once only for me to have to call back the next day because I never received it. There were fees added to the original invoice i was not made aware of - this was corrected it just took too much work was too much back and forth to get it. There seems to be a disconnect in communication in the service dpt. I let my service tech know i still needed an electronic copy when i picked up the car and still had to call back days later because i never got it. I talked to Edwin the last time and he was very rude. I heard him talking to my service tech about me and then when he told me I couldnt get the invoice until the next day despite them not closing for another 1/2 hour I asked to be transferred to my tech he claimed he wasnt there and that no one else could access it and that if i needed the electronic one I could just go to Staples to get it because no one could access it but the tech. That is not good customer service especially since I advised I had been having issues getting it for days. I called back and spoke to a manager in sales right after I hung up and after 5 mins on hold he was able to email me the invoice with no issue. It was ridiculous. They do great work but drop the ball on simple things. More

by msb.uni Verified Customer Verified Customer

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I did not have a good experience. My car was damaged while it was in there. It took a lot of time to get the car fixed from the accident that happened at the dealer. I had to rent my My car was damaged while it was in there. It took a lot of time to get the car fixed from the accident that happened at the dealer. I had to rent my own car still haven’t been reimbursed for that. I have bought four cars from the same dealership I will never ever go back to them again. I will definitely put a bad review on social media if I don’t get my rental car reimbursement. Now he’s telling me it could be 2 to 3 weeks before I receive a check. I doubt if I will get a check at all . I’m giving him three weeks longer to see if a check will come in. this accident happened a month ago. I’m still fighting to get taken care of. More

by AFFRON2 Verified Customer Verified Customer

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They’ve always taken care of me and answered all questions that I have for them. questions that I have for them. More

by billg111 Verified Customer Verified Customer

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We were exceptionally pleased with how we were taken care of could have asked for more of could have asked for more More

by darzana Verified Customer Verified Customer

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At last a great service obtained by the people from Hyundai. People dedicated to their work and service very positive with knowledge and looking forward to provide satisfaction to the customers. Hyundai. People dedicated to their work and service very positive with knowledge and looking forward to provide satisfaction to the customers. More

by ardejesus31 Verified Customer Verified Customer

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So I'm on month 4-5 of waiting on two tiny pieces of metal to be replaced. The part was not ordered the first time. The second time, the part was bent. I waited for over two hours just to be told hey th metal to be replaced. The part was not ordered the first time. The second time, the part was bent. I waited for over two hours just to be told hey the part is bent and the other part never came in. Worst dealership I've been to. More

by cwsheffield Verified Customer Verified Customer

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Although the issues with our vehicle were complex in nature, requiring more than one visit to resolve, Thank You to all involved in restoring our vehicle to reliable service. ThankYou. nature, requiring more than one visit to resolve, Thank You to all involved in restoring our vehicle to reliable service. ThankYou. Carl & Jean More

by PJEANGOUGH2005 Verified Customer Verified Customer

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You have always been timely and efficient in performing recall repairs at no charge to us. We really, really appreciate it. recall repairs at no charge to us. We really, really appreciate it. More

by ccraygville Verified Customer Verified Customer

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The service personnel were extremely professional and courteous. It was obvious to me that there are alot of personnel for sales and walking around then the service dept. who apparently is short staffe courteous. It was obvious to me that there are alot of personnel for sales and walking around then the service dept. who apparently is short staffed and working very hard to keep customers happy. This rating is not pointed at the service dept., I was thinking about purchasing a new car but after seeing the service dept. still does not have enough personnel, I am not planning on it. This is just a recommendation to take care of the people who purchase and need service vs. 10 sales personnel doing nothing. Thank you, More

by conbaf Verified Customer Verified Customer

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