Gerald Acevedo | Page 8

The service advisor was great and got us in as soon as possible. No complaints at all, chatted with a salesman about a few cars and never felt like we were being pushed into anything. possible. No complaints at all, chatted with a salesman about a few cars and never felt like we were being pushed into anything. More

by fritzkal Verified Customer Verified Customer

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The service department was very good to work with. I appreciate all their help with our car I appreciate all their help with our car More

by NOBLITT Verified Customer Verified Customer

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Alex,Gerald and Michell was great. I have had several vehicles bought from this place. I was treated with respect and taken care of all my needs to get my vehicle on the road. I was u I have had several vehicles bought from this place. I was treated with respect and taken care of all my needs to get my vehicle on the road. I was unable to have all the things done due to my financial state my husband had passed away and I didn't have the money and they understood.ThankGod for all their help. Parks is the go to dealer if you want a good deal and good service.Thank you for everything. More

by BLANCHEHAVELOCK Verified Customer Verified Customer

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My SUV has a lot of issues so I just could afford to get the oil change and brake light bulbs changed. The service advisor was very nice and took care of my car. the oil change and brake light bulbs changed. The service advisor was very nice and took care of my car. More

by JRENEAB Verified Customer Verified Customer

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Made an appointment to get a slow leak checked out on tire. After waiting almost 2 hours I was told the tire already had a patch so I would need to purchase a new tire. I told the staff we had purchased tire. After waiting almost 2 hours I was told the tire already had a patch so I would need to purchase a new tire. I told the staff we had purchased the tire warranty and was told they would get a new tire put on. I waited 3 hours total. It’s absolute insanity to have to wait that long for something so simple. I didn’t arrange a ride because never in my life have I waited that long for a new tire. I had my 6 month old baby with me. If I had known it would be that long I would have gotten a ride. If I had walked in and didn’t have an appointment, okay I get your fitting me in, but I had a freaking appointment. Someone contacted me after I left a google review asking what they could do to make it right…I have no idea what that would be outside of money for my time wasted? More

by sarahbruton Verified Customer Verified Customer

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Tried to change me for work I didn’t approve to be done after pick up after pick up More

by justinmarston096 Verified Customer Verified Customer

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Very disappointed that I bought a brand new Genesis a little over a year ago from this dealership and they will not stick to their word on so many oil changes for free and also I now have to drive to Oca little over a year ago from this dealership and they will not stick to their word on so many oil changes for free and also I now have to drive to Ocala to get warranty work done. More

by jamielynn_07 Verified Customer Verified Customer

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Excelente servicio volvería otra vez, los recomiendo al máximo gracias por todo, nos vemos pronto máximo gracias por todo, nos vemos pronto More

by AdriangelisVillanueva54 Verified Customer Verified Customer

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They take time to explain everything to you and very professional, and you don't have to wait very long. Thank you professional, and you don't have to wait very long. Thank you More

by mattiebass1 Verified Customer Verified Customer

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While I will say that I was very surprised by how fast the work was completed, car drives great now. The customer service definitely left some things to be desired. I had to call multiple times and speak the work was completed, car drives great now. The customer service definitely left some things to be desired. I had to call multiple times and speak with multiple managers just to get an updated service invoice. I was told I would receive and email the next day more than once only for me to have to call back the next day because I never received it. There were fees added to the original invoice i was not made aware of - this was corrected it just took too much work was too much back and forth to get it. There seems to be a disconnect in communication in the service dpt. I let my service tech know i still needed an electronic copy when i picked up the car and still had to call back days later because i never got it. I talked to Edwin the last time and he was very rude. I heard him talking to my service tech about me and then when he told me I couldnt get the invoice until the next day despite them not closing for another 1/2 hour I asked to be transferred to my tech he claimed he wasnt there and that no one else could access it and that if i needed the electronic one I could just go to Staples to get it because no one could access it but the tech. That is not good customer service especially since I advised I had been having issues getting it for days. I called back and spoke to a manager in sales right after I hung up and after 5 mins on hold he was able to email me the invoice with no issue. It was ridiculous. They do great work but drop the ball on simple things. More

by msb.uni Verified Customer Verified Customer

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