Gerson Lopez

Great service with knowledgeable professionals who are eager to help and assist. Clean facility and nice amenities eager to help and assist. Clean facility and nice amenities More

by giancarlo_saenz_9 Verified Customer Verified Customer

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Subject: Follow-Up on My Recent 2018 Lexus GX460 Purchase – VIN [JTJBM7FX1J5209288] – A Few Concerns After 97k Miles Dear Woodlands Lexus/ Gerson, I hope you’re doing well. Three weeks ago I purchased a b – VIN [JTJBM7FX1J5209288] – A Few Concerns After 97k Miles Dear Woodlands Lexus/ Gerson, I hope you’re doing well. Three weeks ago I purchased a beautiful 2018 Lexus GX460 from you with 97,000 miles for $30,xxx My family and I were very excited; it’s exactly the vehicle we wanted. After putting about 800 miles on it and getting to know the truck, I’ve noticed a few issues that I wanted to bring to your attention in case they were missed during the pre-sale inspection or reconditioning process. Specifically: 1. Rear windshield washer does not spray – the front works fine, but the rear sprayer produces no fluid 2. Suspension height is noticeably uneven • Passenger -side rear sits roughly ¾” lower than driver-side rear • Passenger -side front is about ¼” lower
This is visible to the eye and measurable at all four wheel wells on level ground. 3. Engine idle fluctuates/hunts between ~500–700 RPM when fully warm in Park or Drive. It is not rock-steady at ~650 RPM like every other GX460 I’ve driven. No check-engine light is on yet, but the fluctuation is very consistent. I completely understand that a 7-year-old vehicle with 97k miles will need some typical maintenance, but I’m a little concerned because these items were not mentioned or disclosed before I purchased the truck, and I would have expected them to be caught in a 100+ point inspection (especially the visibly uneven stance and the idle issue) I’m not looking to “return” the vehicle or cause any drama; I actually really like the GX and plan to keep it for a long time. I just want to get these items corrected properly and make sure nothing more serious is beginning (air suspension leak, failing height sensors, internal engine problem, etc.). Would you be willing to take a quick look at the truck at your next available service appointment. I can bring it in anytime that works for your team. I’d really appreciate your help getting it sorted out so I can move forward with confidence after spending $30k with you. Thank you in advance for your time and for standing behind the vehicle. Please let me know what day next week works best. Best regards, Matthew Romans 2819793756 m_romans@yahoo.com More

by m_romans Verified Customer Verified Customer

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Gerson is very knowledgeable and very available. He was very patient with all my questions and returned any phone call as soon as possible. He was very patient with all my questions and returned any phone call as soon as possible. More

by lindamallet Verified Customer Verified Customer

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I was in and out in roughly 3 hours. I was a fair deal and very pleasant experience. I would highly recommend this dealership. I was a fair deal and very pleasant experience. I would highly recommend this dealership. More

by jnamc_2000 Verified Customer Verified Customer

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Very positive experience overall. They were prompt and professional at all levels. I would recommend to anyone. They were prompt and professional at all levels. I would recommend to anyone. More

by taylor630 Verified Customer Verified Customer

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Process was quick and easy no messing around with back and forth. No games. Easy and forth. No games. Easy More

by tturner120 Verified Customer Verified Customer

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The dealership did everything in their power to get the deal done for me. I appreciate Mr. Lopez and his time being patient with me. The whole staff was amazing as a whole deal done for me. I appreciate Mr. Lopez and his time being patient with me. The whole staff was amazing as a whole More

by jkm_4 Verified Customer Verified Customer

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Nice looking dealership[ and very professional sales staff! They almost lost my sale though, because it took long for them to come down to an acceptable price. staff! They almost lost my sale though, because it took long for them to come down to an acceptable price. More

by katmanrog Verified Customer Verified Customer

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Great Customer Service! Gerson was the best! He is definitely an asset to the company! Gerson was the best! He is definitely an asset to the company! More

by unobrown Verified Customer Verified Customer

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We had a no hassle straight forward car buying experience. Gerson was knowledgeable and communicative during the process. We purchased 2 days ago so no vehicle issues have shown up as of now. We experience. Gerson was knowledgeable and communicative during the process. We purchased 2 days ago so no vehicle issues have shown up as of now. We would purchase from Northside Lexus again and recommend them to our friends. More

by T&B Edmonds Verified Customer Verified Customer

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