Jeff Cullingford

I recently purchased my new 2026 Lexus RX 350 Premium from Northside Lexus, and I’m truly happy with the experience. I especially want to thank Jared Postma for taking such good care of me. Jared was from Northside Lexus, and I’m truly happy with the experience. I especially want to thank Jared Postma for taking such good care of me. Jared was friendly, patient, knowledgeable, and genuinely made me feel comfortable throughout the entire process. There was no pressure—just great communication and excellent customer service. I’m very happy with my new Lexus RX 350 Premium and really appreciate everything Jared and the Northside Lexus team did to make this purchase such a pleasant experience. And especially, big kudos to Ms. Melissa O'Connell provided many excellent YouTube training videos how to operate the features and options installed on the Lexus RX 350 in details… Thank you, Jared! I would definitely recommend you and Northside Lexus to anyone looking for a Lexus. More

by phana2 Verified Customer Verified Customer

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We recently purchased a 2026 Lexus GX 550 Overtrail+ from Northside Lexus, and overall, there were several positive aspects of our experience, along with a couple of disappointing moments that I feel are wor Northside Lexus, and overall, there were several positive aspects of our experience, along with a couple of disappointing moments that I feel are worth sharing. I would especially like to recognize Nick Christianson, who was wonderful throughout all aspects of our purchase. Nick was professional, helpful, and made us feel valued as customers. We truly appreciated the level of service he provided. Our salesperson, Bobby Bosley, was helpful throughout the purchasing process and did a good job keeping us updated on when our GX would arrive and be ready for pickup. His communication regarding the vehicle’s arrival was helpful and very much appreciated. Unfortunately, there were a couple of interactions that took away from what otherwise should have been a very exciting experience. Before taking delivery, I asked Bobby if it would be possible to have a bow placed on the GX as a surprise for my wife. I wanted to make the moment a little more special for her. Bobby told me that the bows were reserved for the holidays, so I accepted his explanation and didn’t think anything more of it. However, when we arrived to pick up our GX, we saw another vehicle being presented with bows, roses, and balloons hanging from the side mirrors. I obviously don’t know the circumstances surrounding that customer’s delivery, but after specifically asking about a bow for my wife’s vehicle and being told it wasn’t available, seeing that was disappointing. The second issue occurred when Bobby had agreed to pick us up from the BMW dealership after we turned in our previous vehicle. Unfortunately, the process at BMW took longer than expected, which was completely outside of our control. During the delay, Bobby expressed his frustration to my wife and told her that it was “cutting into the rest of his day.” We found that comment unnecessary and uncomfortable, particularly since the delay wasn’t something we could control and the pickup arrangement had been agreed upon beforehand. Purchasing a vehicle like a GX 550 Overtrail+ is a significant and exciting experience, and the little things can make a lasting impression. Neither of these situations by itself is a major issue, but together they left us feeling that the delivery experience could have been handled with a little more thoughtfulness and patience. That said, we are extremely happy with our new GX 550 Overtrail+, and I want to again recognize Nick Christianson for the excellent service he provided. We appreciate Northside Lexus helping us get into the vehicle we wanted, and I hope this feedback is received constructively. A little more attention to the customer experience during those final moments would have made an otherwise good experience an exceptional one. More

by davidbschafer39 Verified Customer Verified Customer

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Wonderful service, friendly staff members who are professional, helpful and knowledgeable. The waiting area is stellar! professional, helpful and knowledgeable. The waiting area is stellar! More

by SABLELINI710 Verified Customer Verified Customer

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Michael Featherstone was very good, easy to work with, stayed quite late with us to get the deal done, make sure all Qs were answered, etc. stayed quite late with us to get the deal done, make sure all Qs were answered, etc. More

by rrapagnani Verified Customer Verified Customer

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William was amazing and God sent. He had everything done and I was out the door in 30 minutes. Best salesperson ever! The entire Northside staff was exceptional. Jeff in finance was s He had everything done and I was out the door in 30 minutes. Best salesperson ever! The entire Northside staff was exceptional. Jeff in finance was so efficient and kind. I will always get my cars from them. More

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My wife and I went to Northside Lexus to look at cars and see what was available. Our 2014 Lexus CT200h had over 202,000 miles on it and we were going to buy a new car in the near future. We liked the Lexu see what was available. Our 2014 Lexus CT200h had over 202,000 miles on it and we were going to buy a new car in the near future. We liked the Lexus NX. From the moment we walk through the door we were treated with kindness and respect. We met with Hunter McRight and he showed us some of the NX's available via computer. When we walked outside, we fell in love with the NX we eventually purchased. Hunter was extremely helpful in working with our trade in and such, and we got an excellent deal on the new NX. In addition to his professional behavior as a salesman, he also told us to come back any time if we had a question about the many features available on the car. He would gladly walk us through the features, thus, getting the maximum use and enjoyment from our new, well optioned NX. We will always buy our cars from Northside Lexus in the future and, hopefully, Hunter will be there to work with us. More

by david@whiteleydesign.com Verified Customer Verified Customer

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I am very pleased with the excellent customer experience throughout the purchasing and financing experiences throughout the purchasing and financing experiences More

by jematt2s Verified Customer Verified Customer

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Northside has always been amazing until new management, it is not the same anymore. They just try to rush you out no personal treatment anymore. Tim Carmout always helped me, he was the absolute best. I it is not the same anymore. They just try to rush you out no personal treatment anymore. Tim Carmout always helped me, he was the absolute best. I have purchased multiple vehicles from him, I’m devastated that he is no longer there. I wasn’t even able to speak with a manager even after making an appointment, the manager had the salesman call me to cancel the appointment and only deal with the salesman. We had already spoken with the salesman who could not answer our questions that’s why I wanted to speak with a manager. It was such a bad experience that I just purchased my lease instead of buying a new vehicle or getting another lease just so I didn’t have to deal with this dealership anymore. Can’t say that I will be back. It’s so sad to write this since I have been a very loyal customer for many years. I do apologize for the negative review but this was my experience. More

by TXPROSERVE Verified Customer Verified Customer

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It has been a good process so far. We feel like we can call with any questions or concerns. We feel like we can call with any questions or concerns. More

by haroldkatie77 Verified Customer Verified Customer

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Mike Excellent to work with ! We have been Lexus customers for. 25 years and our daughters are now both clients. We highly recommend Mike , Lance and entire support team We have been Lexus customers for. 25 years and our daughters are now both clients. We highly recommend Mike , Lance and entire support team More

by jfhuston Verified Customer Verified Customer

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