Gina is excellent!
Always answers my questions patiently I deeply appreciate the work she does
Always answers my questions patiently I deeply appreciate the work she does
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by Dgam239
Verified Customer
Verified Customer
Other Employees Tagged:
Gina Roberts
Jun 25, 2026 -
Executive Honda responded
Thank you for recognizing Gina’s patient support during your Honda Civic service. We’re glad her clear answers addressed your questions and made your visit more pleasant.
Chris was great.
My concern is that I'm not sure if the lazer pictures of the car is legit.
My concern is that I'm not sure if the lazer pictures of the car is legit.
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by LjR602000
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2026 -
Executive Honda responded
Thank you for your very kind review. Chris and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Honda.
I requested an oil change, tire rotation, and have my AC
to be checked. All I got for an investigation of the AC unit was it wasn't putting out cold air. I already knew that by driving the car. I was told t
to be checked. All I got for an investigation of the AC unit was it wasn't putting out cold air. I already knew that by driving the car. I was told they had to do a diagnostic check and it would cost $189 and I have to leave the car all day. If I was told that when I booked the appointment I could have made arrangements. Secondly I find it appalling that Honda is going to charge $189 for this check. You had the car for an oil change, tire rotation and multipoint check, so why charge $189 when these other services are being performed. I would be charged the same if this was the only service to be performed. What you are doing is a cost accounting charge per item. Poor customer service! As far as the AC situation I could have been told what the cost was to add refrigerant, replace the unit, of some other common problem. AC systems are very basic. Air in, air out, cooled through a heat exchange process by using a compressor. I have owned 4 Hondas and have them all serviced by other Honda dealerships, 3 other dealerships, one in CT one Florida and one in Georgia. This dealership is by far the worst customer service I have ever received.
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by gwoodhull
Verified Customer
Verified Customer
Other Employees Tagged:
Gina Roberts
Jun 24, 2026 -
Executive Honda responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joseph Chapman the Service Manager will be reaching out to discuss. We do charge a diagnostic fee to diagnose what is causing the AC issue. Joe is very reasonable and I am sure we can figure something out. I am also available to talk if you have any further questions or concerns. Thanks, Jason Hocking GM Executive Honda
Always reliable And friendly And will honor coupons and
doesn't matter that my daughters car is a Nissan
doesn't matter that my daughters car is a Nissan
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by A Doraz
Verified Customer
Verified Customer
Other Employees Tagged:
Gina Roberts
Jun 20, 2026 -
Executive Honda responded
Thank you for your loyalty and for bringing your Nissan Rogue to us. Gina and our team are glad to provide friendly, reliable service and honor your coupons. We look forward to your next visit.
Gina is always very attentive and cares, I continue to
come back for service because of the personalized attention.
come back for service because of the personalized attention.
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by A Doraz
Verified Customer
Verified Customer
Other Employees Tagged:
Gina Roberts
Jun 20, 2026 -
Executive Honda responded
Thank you for highlighting the personalized care Gina provides during your Honda Pilot service visits. We appreciate your loyalty and look forward to assisting you again.
I go here because I own 2 Hondas and it's easy to get
to
to
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by dot4dash
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
Executive Honda responded
Thanks for bringing your Honda Ridgeline and your other Honda in for service. We’re glad our location is convenient for you. We appreciate your perfect rating.
Amazing customer service from Gina in service and John in
sales! I would recommended anyone work with them.
sales! I would recommended anyone work with them.
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by GINOFERRARO83
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2026 -
Executive Honda responded
It’s wonderful to hear Gina provided you with exceptional assistance during your Honda Accord service. We appreciate your recommendation and confidence in our team. Please let us know if we can assist with anything in the future.
They kept me apprised of the maintenance being performed
and managed expectations by stating what would be performed for the recall service
and managed expectations by stating what would be performed for the recall service
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by ROBERTJMANNING
Verified Customer
Verified Customer
Other Employees Tagged:
Gina Roberts
Jun 18, 2026 -
Executive Honda responded
We appreciate you sharing how Gina and our technicians kept you informed throughout the recall service on your Honda Accord Hybrid. It’s great to know the updates and clear explanations matched your expectations.
I have always been extremely happy with the service at
Honda. They do a great job and I feel they treat the customer fairly.
Honda. They do a great job and I feel they treat the customer fairly.
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by Kathy Neelon
Verified Customer
Verified Customer
Other Employees Tagged:
Gina Roberts
Jun 15, 2026 -
Executive Honda responded
Thank you for trusting our team with your Honda CR-V. We’re happy to hear you’ve always felt treated fairly and well cared for. Gina and our service staff appreciate your loyalty and look forward to assisting you again.
I have always been extremely happy with the service at
Honda. They do a great job and I feel they treat the customer fairly.
Honda. They do a great job and I feel they treat the customer fairly.
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by Kathy Neelon
Verified Customer
Verified Customer
Other Employees Tagged:
Gina Roberts
Jun 15, 2026 -
Executive Honda responded
Your continued satisfaction with our Honda CR-V service is especially rewarding. Thank you for noting how fairly you’ve been treated and the great job you experienced. Gina is delighted to share your feedback with the team and looks forward to your next visit.
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