"Great work, trustworthy advisors "
I am confident that I only get the service I need when I go to Lou Fusz for work. The team is super friendly and explain what is needed.
"Oil change tire rotation "
Wonderful service from start to finish everything was super satisfying! Glen Julie Shawn josh Kelsie Melissa are all the employees I saw and were all super helpful and nice
they charge me 70 dollars for an oil change and didnt clean my car. they didnt say nothing about my check engine light. They also tried to charge me 75 dollars for a low beam headlight
"Great experience "
Good work,friendly staff.My first vehicle with Lou was a Saturn now it’s the Mazda.
The service and staff have always been excellent and I have never had a bad experience.
I like to take our Mazda here because I always get great service with knowledgeable staff that knows cars. It’s easy to bring your car in and work with the service department. Wonderful service here!
I've been taking my 2012 Nissan Altima to Lou Fusz Mazda (formerly Nissan service) for several years now, and I am always happy with the customer service (positive, friendly staff, straightforward info, no pushing of repairs I don't really need yet) as well as the work done on my car. I highly recommend.
"Excellent service "
Lou Fusz Mazda Dealership is excellent in the service work they provide. From the service writer to the techs and to the cashier, all is very efficient. I’m always satisfied with the service they provide.
Other Employees Tagged:
"Highly Disappointed "
I was not immediately greeted
Days after I took vehicle in for a soft diagnostic the issue worsened.
I was taken through too many loop holes prior them looking the vehicle.
Was not a thorough diagnostic.
They seem very untrustworthy, seems to be no different from the mechanic shops trying to get over on woman customers.
There's no reason why my extended warranty shouldn't have covered the repair that the service department allegedly made worse!
"Bad situation turned into great service recovery. "
Waited 3 hours for oil change/ tire rotation because of misunderstanding. The compensation for it turned a bad situation in a great customer service recovery.
Other Employees Tagged:
"Lou Fusz - The dealership with integrity"
I wasn’t quite happy about the service I received at Lou Fusz car dealership, so I wrote a letter explaining my frustration. A few people I had told said it wouldn’t do any good. They will have their secretary respond by sending me out a standard letter. Despite their criticism, I sent the letter. About a week later, I received a phone call. It was Pete Fusz. I almost dropped the phone, “The owner of a dealership is calling me personally. He’s like a celebrity in the St. Louis area. I almost forgot why I wrote the letter.”
Anyway, he went on to explain that he had received my letter, and ask that I bring my car back in so that the service department could correct a few things. He said he would throw in a free oil change for me.
Needless to say, no one has ever done this for me. I felt proud and empowered. I purchased this car over one and a half years earlier, and because I had been a customer, no matter how long ago it was, I was shown respect. I never thought I would find a car dealership with this type of integrity and good will. As for those people who said it wouldn’t do any good, they were speechless when I told them the outcome of the letter. I told them they should go to Lou Fusz to purchase their cars. As for me and my family, our car dealership is Lou Fusz.
Thanks Lou Fusz.