Glenn Dzengeleski | Page 31

James and Glenn are a great team of service advisors. The mechanics had the job done on time, as promised. They have gained my business for life. Thank you for the excellent service! mechanics had the job done on time, as promised. They have gained my business for life. Thank you for the excellent service! More

by la.shaver Verified Customer Verified Customer

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Great Service, Friendly people, the communication was great, they serviced my Buick quick, but not Happy with the brand. Last Buick people I wish the build a better vehicle . Sorry but A/C failure befor great, they serviced my Buick quick, but not Happy with the brand. Last Buick people I wish the build a better vehicle . Sorry but A/C failure before the warranty expire isn't acceptable, only 68K miles that's ridiculous. More

by HJATRANS Verified Customer Verified Customer

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Unable to contact the service rep for updates. The link sent to my phone did not change from the first time I saw it. I needed an oil change and was receiving a service Traction Control and Service Stabil sent to my phone did not change from the first time I saw it. I needed an oil change and was receiving a service Traction Control and Service Stabil Trak message. I was charged a diagnostic fee of $95. The rep said they had to do a diagnostic as it could be a number of things. Once I returned home I Googled the message I received and the response I received was that it was a sensor in the wheel well that needed to be serviced or replaced. At 12:45 pm I spoke to Glenn who advised that I needed front and rear axles. The seat belt indicator was on the last time I brought the car in and I was told it would be $250 to repair, was now $1695 to repair. I called the rep over and over and never could get in touch with him. He never advised that my car was ready for pick up. He called me back at 3:55 pm stating the service dept was closing in 5 minutes and I would have to pick up my car Monday morning. When I dropped my car off that morning at 8 am he never told me what time they closed. Called him back and still could not reach him. Spoke to a Guest Service Manager, Ashley? She told med the Service Dept was closed, but she assisted in She arranged for me to pick up my car, stated it would be parked outside of the Service Building. I arrived and paid for the services. Went to get my car and it was located in a locked gate area. Had to go back to the desk and get someone to retrieve the car and bring it to an area where I could access it. The most frustrating experience I've had in a long time. More

by GLORIAS411 Verified Customer Verified Customer

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Was given prompt and courteous service The dealership has a great service department. Anytime I have gone they have promptly and accurately diagnosed the problem and fixed it. They also a The dealership has a great service department. Anytime I have gone they have promptly and accurately diagnosed the problem and fixed it. They also are good on keeping you informed of the progress of the repair or service. More

by DENNISHORTON Verified Customer Verified Customer

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Excellent! Glenn was great! Remembered me from last visit and was very professional and courteous. He kept me up to the minute of my service. I would highly r Glenn was great! Remembered me from last visit and was very professional and courteous. He kept me up to the minute of my service. I would highly recommend him and Orange Buick GMC. More

by DAVID@MECCAPRODUCTIONS.COM Verified Customer Verified Customer

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Awesome experience! Orange Buick was a pleasure to deal with and my service advisor was excellent! I would certainly recommend the service department for anyone looking f Orange Buick was a pleasure to deal with and my service advisor was excellent! I would certainly recommend the service department for anyone looking for an awesome customer service experience! More

by JEFF@FLORIDAPAINTS.COM Verified Customer Verified Customer

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Great service by my Service Advisor Glenn. Setting up online appointment was very easy and once I arrived at GMC they took care of me right away. online appointment was very easy and once I arrived at GMC they took care of me right away. More

by Ahmed Verified Customer Verified Customer

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This is my second visit and the service is excellent. I also appreciate the safety precautions everyone takes while you wait in clean waiting areas. also appreciate the safety precautions everyone takes while you wait in clean waiting areas. More

by bandvover Verified Customer Verified Customer

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Service was very good I was impressed with the service. The only problem is that I did not get my car key returned. Hope you can find it for me. I was impressed with the service. The only problem is that I did not get my car key returned. Hope you can find it for me. More

by davsal Verified Customer Verified Customer

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Great experience I am happy to be able to bring my vehicle to a place where i know that things will be done correctly and the personnel are polite and friendly. No ne I am happy to be able to bring my vehicle to a place where i know that things will be done correctly and the personnel are polite and friendly. No need to worry about being charged too much or the work not done in accordance with the manufacturer. More

by dmcarthur10 Verified Customer Verified Customer

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