Gonzo Dussan
Gonzo Dussan at Lexus of Pembroke Pines

Gonzo Dussan

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.9
158 Reviews
4.9

158 Reviews

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158 Reviews of Gonzo Dussan

March 09, 2026

Dealership Rating
Employee Rating

Very clean dealership, great employees, great service, amenities treated customers with the respect and were very kind. More

by reinelm2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Alkabouni

Mar 09, 2026

Lexus of Pembroke Pines responded

We’re glad you enjoyed our dealership and team! Thanks for choosing Lexus of Pembroke Pines! See you next time!

March 02, 2026

Dealership Rating
Employee Rating

Gonzo is hands down the best most professional sales man I’ve ever dealt with. Very patient and he went above and beyond to help me get the car of my dreams! Thank you Gonzo More

by Angiebarros87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 03, 2026

Lexus of Pembroke Pines responded

Congratulations on your new car, Angie! We're so pleased that Gonzo delivered such a wonderful experience. We will be sure to pass this along to him! Thank you from all of us at Lexus of Pembroke Pines.

February 27, 2026

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Employee Rating

Sales rep was outstanding and always accessible. Finance manager got the job done but was not accessible for days at a time and didn’t return many voicemails. More

by tjreyn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorge Leon

Mar 02, 2026

Lexus of Pembroke Pines responded

Thank you for sharing your feedback. We're pleased to hear that your sales rep made a great impression, but we're sorry for any inconvenience caused by delays in finance. We will address this and hope to serve you better in the future. Safe travels! - The Lexus of Pembroke Pines Team

February 06, 2026

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Employee Rating

This dealership made a long day of car shopping into a late evening purchase 100% customer satisfactory experience. My salesman Gonzo went above and beyond . I expressed what color, features and expectati More

by kimpatillo
Sales Price Transparency
Recommend Dealer
Yes
Feb 06, 2026

Lexus of Pembroke Pines responded

It's awesome to hear Gonzo made it happen for you! Thank you for choosing Lexus of Pembroke Pines and for sharing your feedback, Kim.

February 04, 2026

Dealership Rating
Employee Rating

The whole team was polite, courteous and professional! I would recommend this dealership to anyone. I see why they’re number one! More

by ANTHONYGRACE79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mikhail Khalev

Feb 05, 2026

Lexus of Pembroke Pines responded

We love hearing feedback like this! Thank you from all of us at Lexus of Pembroke Pines and we hope to see you again in the future. Safe travels!

February 04, 2026

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It took us several visits to decide Now we are happy with our shopping experience and the rx350h. Thank you More

by wendyandchuck2
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Kahuk, Mikhail Khalev

Feb 04, 2026

Lexus of Pembroke Pines responded

Congratulations on your new Lexus RX 350h! We are so glad you enjoyed the shopping experience at Lexus of Pembroke Pines. We wish you many safe and happy miles!

January 27, 2026

Dealership Rating
Employee Rating

They were able to schedule my oil change as one of their first appointments for the day so the wait time was very minimum. The service manager, Jeff Hernandez, was great as well. More

by E.Mora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julian Penagos , Jeff Hernandez

Jan 27, 2026

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines! We're happy to hear your oil change experience was quick and seamless. We will pass your kudos to Jeff. Please come again!

January 05, 2026

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Employee Rating

Gonzo was very professional & answered all our questions about the Car. We are absolutely obsessed with my new Tx!!! The entire process was very smooth & time efficient so we would recommend Gonzo to all More

by Michi113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marvens St Jean

Jan 06, 2026

Lexus of Pembroke Pines responded

Congratulations on your new Lexus TX, Michi! We are so pleased to hear that Gonzo was informative, and we will be sure to pass on your kind words. We truly value your business here at Lexus of Pembroke Pines!

December 27, 2025

Dealership Rating
Employee Rating

The duration of being there was too long…7 hours! Way too long! I was getting very frustrated! Also the prep of the car was incomplete! Car had to be washed twice, labels were not removed, protectio More

by CAROLBUICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rohan Alexander

Dec 29, 2025

Lexus of Pembroke Pines responded

Thank you for bringing this to our attention. We understand how important it is for our guests to enjoy a seamless and timely visit, and we apologize for any inconvenience caused. We'll address this feedback internally to help improve our services. If there's anything we can do to earn back your trust, please don't hesitate to reach out. Thank you, The Lexus of Pembroke Pines Team

December 04, 2025

Dealership Rating
Employee Rating

Julian was very professional and answered all my questions. He made sure everything was moving smoothly. When we got to Lexus for the test drive, he was busy, and got Gonzo to help us. He was equ More

by SANDREU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2025

Lexus of Pembroke Pines responded

Thank you for your recommendation! We're glad to hear that Julian and Gonzo were so helpful and professional. We hope to see you again at Lexus of Pembroke Pines. Safe travels!

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