Gonzo Dussan
Gonzo Dussan at Lexus of Pembroke Pines

Gonzo Dussan

Product Specialist

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.9
150 Reviews
4.9

150 Reviews

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150 Reviews of Gonzo Dussan

December 27, 2025

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Employee Rating

The duration of being there was too long…7 hours! Way too long! I was getting very frustrated! Also the prep of the car was incomplete! Car had to be washed twice, labels were not removed, protectio More

by CAROLBUICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rohan Alexander

Dec 29, 2025

Lexus of Pembroke Pines responded

Thank you for bringing this to our attention. We understand how important it is for our guests to enjoy a seamless and timely visit, and we apologize for any inconvenience caused. We'll address this feedback internally to help improve our services. If there's anything we can do to earn back your trust, please don't hesitate to reach out. Thank you, The Lexus of Pembroke Pines Team

December 04, 2025

Dealership Rating
Employee Rating

Julian was very professional and answered all my questions. He made sure everything was moving smoothly. When we got to Lexus for the test drive, he was busy, and got Gonzo to help us. He was equ More

by SANDREU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2025

Lexus of Pembroke Pines responded

Thank you for your recommendation! We're glad to hear that Julian and Gonzo were so helpful and professional. We hope to see you again at Lexus of Pembroke Pines. Safe travels!

November 28, 2025

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Employee Rating

Gonzalo (sales person) and Art (finance) were very help full and easy to work. A very satisfy customer More

by ELIZABETH54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2025

Lexus of Pembroke Pines responded

Elizabeth, thank you for choosing Lexus of Pembroke Pines and for sharing your feedback about Gonzalo and Art! Enjoy your new car!

November 23, 2025

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Excellent, Good Customer Service, Professional, Helpful, Friendly, Knowledgeable, Patient, Responsive, Prompt, Detail-oriented, Courteous, Efficient, Proactive, More

by KEMELYP305
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marvens St Jean, Moez Sachedina

Nov 24, 2025

Lexus of Pembroke Pines responded

Thanks for sharing your five-star experience with the team! We hope to see you back at Lexus of Pembroke Pines next time.

November 18, 2025

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Employee Rating

Gonzo is punctual, friendly, and professional. He understands his customers and what they are looking for in a quality vehicle. I appreciate his negotiation skills and really understands his produ More

by Nickaros.Sanchoo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 18, 2025

Lexus of Pembroke Pines responded

We’re delighted to hear our team made the process so smooth from start to finish! We look forward to welcoming you and your wife back to Lexus of Pembroke Pines for your next lease. Safe travels!

November 15, 2025

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The customer service department is excellent and the Financial Advisor explains to me all programs plans for leases very clear. More

by meckgarcia14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 17, 2025

Lexus of Pembroke Pines responded

We're happy to hear you had a five-star experience with our team! Thank you so much for choosing Lexus of Pembroke Pines and for sharing your feedback.

October 20, 2025

Dealership Rating
Employee Rating

Muy profesional me ayudo mucho y tiene una actitud excelente. Serio pero profesional. Lo recomendaría mucho. More

by Gloria echeverri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 22, 2025

Lexus of Pembroke Pines responded

Gracias por sus amables palabras, Gloria. Nos alegra saber que el equipo fue de gran ayuda durante su visita en Lexus of Pembroke Pines.

July 31, 2025

Dealership Rating
Employee Rating

Absolutely pleased every time it is my absolute favorite dealership to visit. Employees are extremely friendly, very helpful and welcoming Gonzo is the best EVER! Absolutely love him. He always goes above a More

by tiffanylh86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moez Sachedina

Aug 01, 2025

Lexus of Pembroke Pines responded

This review has us smiling ear to ear, thank you, Tiffany! We couldn't be happier to hear that Gonzo has gone above and beyond to ensure your satisfaction. Thank you for choosing Lexus of Pembroke Pines again and again. Enjoy your new car!

July 25, 2025

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Employee Rating

Great guy great car awesome customer service and experience great team 👍🏾 definitely considering sticking with lexus big fan. Gonzo really gave my family really good customer service More

by Albert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rohan Alexander

Jul 28, 2025

Lexus of Pembroke Pines responded

Albert, thank you for sharing your feedback about Gonzo and our team! We look forward to working with you for years to come at Lexus of Pembroke Pines. Enjoy your new car!

May 30, 2025

Dealership Rating
Employee Rating

Above and beyond customer service. Andres Torres and Gonzalito were outstanding. They communicated extremely well. Sale was a little hard because of an out of state purchase but they More

by Henriquecbr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andres Torres

May 30, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us! We're delighted to hear that Andres Torres and Gonzalito provided outstanding service at Lexus of Pembroke Pines, especially with the complexities of an out-of-state purchase. Enjoy your new vehicle!

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