"Great experience "
We had a great experience when I came in to update my vehicle. Everyone we came in contact with was friendly and helpful. Scott the manager came and greeted us both days we were there. Our salesman Andy was great to work with . Would recommend Merchants Auto to everyone.
- Jennifer C.
Before going to Merchants, I had heard the commercials and was expecting lots of sales pressure and your typical used car dealership. I was very surprised that they didn't make me feel pressured at all. I told the salesperson, Lisa, my budget and that I wasn't really sure if I wanted an SUV or a car. She showed me a lot of different options until I was able to determine which was best for me. I didn't feel rushed into a decision and I felt like she was really listening to me and not just trying to make a sale. When it came time to work with Gordon on the financing, he was very patient and understanding. It's not easy having to buy a vehicle when you weren't planning on it (our previous vehicle suddenly broke down and was not worth repairing). I would highly recommend this dealership. The staff is very down to earth and most of the salespeople have been with the company for years. I think low employee turn around says a lot about a company and how they treat their employees.
"Rich Interrante is just the sweetest guy to buy a car from!"
- Kate Lynes
We had the pleasure of working with Rich this past Saturday. He has the patience of a saint, and was very helpful in finding the right car for us. I certainly am hard to please, but he managed to hang in there and understand what I was looking for and managed to find the perfect vehicle for us. He is just so kind....and so trustworthy. And then there is Gordon Lewis-- never had so much fun completing paperwork. Great personality....and another great guy. Buying a car can be a very painful experience -- these two made it easy and fun. I love my new car. Will send all my friends in to see them. Thank you.
"Great all around "
Rodney and Gordon went out of their way to help me get into a new vehicle. I told Gordon the position I was in and he still got me financing. I went for a test drive and I felt a vibration in the brakes when I came to a stop. When we returned to the dealership Rodney had the service department resurface the rotors while I went to do the paperwork with Gordon. Rodney then took me over to the quick lube and set up my free oil change. They new what to do and how to do it to make my experience a great one, instead of a nightmare. Great teamwork
Thank you for all your help.
Sincerely Jeff Zajac
"Chris was the best!"
Chris was very patient with us as well amazing with our kids. Great experience and even better got a new car for Christmas. I would recommend merchants to all.
"HUGE THANK YOU TO LISA"
- Edward P Stark
Merchants is the best LISA is the best my wife loves the car we got 2016 Kia Sorrento I would recommend Merchants to everyone I know best
"5 stars for everyone but the GM"
Everyone was great-- Ryan Spada, Gordon-- terrific people to work with, except the general manager. I wouldn't trust the GM any further than I could throw him. Ryan and I struck a deal, and I gave a deposit based on that deal. Monday morning, I get a call from Ryan stating that his GM demanded I come up with the down payment and we do the deal in half the time we'd agreed upon (6 days instead of two weeks) or the truck would go back out on the for sale line. I'm a contractor, and I've done 5 figure projects on a handshake. A company is only as good as its representative's word, and Obviously, the Merchant's GM leaves alot to be desired in this respect. My father once told me you want to do good by every client. If you do right by them, they'll tell a few people. If you do badly, they'll tell everyone. It's unfortunate that with such a great team at Merchants, they have to have such an important person to ruin it for them.
"Fantastic, over the top! "
- Harold L Fisher Jr
My salesman Brad Chant was great he went the extra mile to get the deal done, Gordon in finance explained the warranty and Gap insurance coverage. Scott Rienert has a great team.
"First time buyer"
I did not expect a good experience walking into the dealership today. I was greeted outside by Gene Cocciarella was pleasantly surprised by the entire interaction. He listened to all of my concerns and help me find the perfect car for my situation. Very pleased with the whole team.
"Least stressful car experience I've ever had!"
- Joanne Fierimonte
I have purchased many cars in my lifetime, and by far, this was the most, easy, hassle free and relaxed sale I have ever had. Joe Hodgson was respectful of my needs as a buyer, no pressure and just an overall pleasure to deal with. He took his time and showed us many, many cars and his knowledge of each of them was extensive. Once we narrowed it down to one car, I truly felt confident that it was the right car and decision for me. The actual buying process was quick, and smooth. None of that running back an forth playing pricing games and so on. The finance experience w/ Gordon Lewis was smooth with a minor typo in the documents, but we went back it was taken care of in lightening speed!